5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,890 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,598 reviews · 562 on Google (4.9)112 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, South West London
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales and Lettings, South West London
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
British Property Awards by year, 2025 to 2023
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Estate Agent in EpsomEpsom (2 West Street)
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- GoldThe British Property Awards 2025: Letting Agent in EpsomEpsom (2 West Street)
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Estate Agent in EpsomEpsom (2 West Street)
- GoldThe British Property Awards 2024: Letting Agent in EpsomEpsom (2 West Street)
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- GoldThe British Property Awards 2024: Estate Agent in BansteadBanstead
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Letting Agent in EpsomEpsom (2 West Street)
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleVery good viewing. Rosie was punctual, efficient, helpful and friendly.
5/5
GoogleRosie was super informative and helpful showing us around the property today, a pleasure to deal with.
5/5
GoogleRosie handled my viewing appointment smoothly and efficiently. I appreciated that she allowed me to view the property at my own pace while highlighting key features and responding to my questions helpfully.
5/5
GoogleRosie was very knowledgeable about the property and answered all of our questions. She gave us space to view property without feeling rushed.
5/5
GoogleSarah handled the sales progression of our property and she was fab! Handled everything so professionally and efficiently. So pleased with the service she provided. Thank you! :) x
5/5
GoogleI not normally the type of person to name and shame people but on this occasion I have too Sam!!!!. Is an amazing asset not only as member of the company also as a person. Performing his job professionally and with full knowledge and confidence. And always always was there to help me. From start to finish THANK YOU so much to Sam I have completed my life time goal.
5/5
TrustpilotThe agent was on time She showed us…
The agent was on time She showed us around Also Samantha was local and was able to talk about the area , the neighbours All very useful Vrr courteous and professional , friendly at the same time
5/5
TrustpilotA personal and friendly experience
Right from the start viewing with Simon was so easy. Never rushed and very informative. Sarah then came and always had a smile even though every time we viewed it was pouring down with rain. When I rang the office Sammy was so helpful with any information and couldn’t do enough. From start to finish the staff at the Personal Agent have made our experience a good one.
5/5
TrustpilotThe service of seeing the sale go…
The service of seeing the sale go through was amazing, super helpful staff, dealing with a tricky situation with flair.
5/5
TrustpilotNothing but positives
Whole company made the process easy and everyone was friendly! In particular, I'd like to thank Sam for being so helpful and informative on the viewing of the property.Great company, will be working with in the future!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery good service 5*
5/5
GoogleProfessional and friendly. Would recommend
5/5
GoogleVery good first experience with the Personal Agent. Cery professional and helpful.
5/5
GoogleSarah the agent was great Highly recommended Very informative Nice dealing with
5/5
GoogleAlways helpful staff and special mention to Simon. Who went out of his way to help us .
5/5
GoogleSarah was very helpful and informative showing us a property in Banstead. Highly recommended 👍 …
5/5
GoogleSammy is very nice, explained very carefully, and answered all our questions patiently. Thank you very much.
5/5
GoogleSammy is very professional, she showed us the property well in order, responded and answered our questions in a polite way
5/5
GoogleGreat support from Samantha! I’m thankful for the constant follow up, attention to detail and patience with my endless questions.
5/5
GoogleThank you Sarah and Sammy for showing us around the property. Both were promptly on time, knowledge and have been great to deal with.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,598 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
