Trusted Agent profile · Surrey
Verified
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
2025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat Experience
Callum arranged for me to view a rental property near Epsom. He was very polite and friendly and did not put any pressure to rent the property. He was knowledgeable of the area and let me take my time with the viewing unlike other companies where I have been rushed through before the next viewing. Overall a very good experience!
5/5
TrustpilotIm very happy with the service
Im very happy with the service, Charlotte is very respectful of my home, very polite and very good at dealing with any situation with the flat.
5/5
TrustpilotAlways helpful
Always helpful and there when I need them, for any problem big or small, every inquiry is taken seriously and acted upon in a timely and efficient manner. I have rented with the personal agent for 6 years and wouldn't go to anyone else.
5/5
TrustpilotGreat service
My property manager, Charlotte Evans, is doing a great job. She handles all my queries in a timely and professional manner.
5/5
TrustpilotGood experience
It has been a pleasant experience with The Personal Agent. We are currently in contact with Callum and he has been a wonderful helping hand with everything.
5/5
TrustpilotThe Personal Agent has been great…
The Personal Agent has been great during the sale of my house. In particular Sarah Goddard was particularly helpful leading up to the exchange of contracts, which was an extremely stressful time for me.
5/5
TrustpilotA very professional company
A very professional company. Great communication throughout with Sammy Voller to book the property viewing in Purley. They have quality properties listed.
5/5
TrustpilotI recently instructed The Personal…
I recently instructed The Personal Agent, Banstead, to sell a detached property.Having dealt initially with George Evans and then primarily with Sammy Voller, I have been pleasantly surprised by their high standard of service and professionalism.Sammy has kept us constantly updated on developments and has been responsive to my calls and emails.They have also been successful in agreeing an offer on the property in a short space of time.The photos, videos and general marketing package they provide, along with their online customer platform, is invaluable.I chose this agent based on my own online research and am glad I did. Keep up the good work.
5/5
GoogleAs a fellow agent I dealt with Richard Humphrey from The Personal Agent Epsom and found him extremely professional and helpful. ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotPleasant
Pleasant, helpful staff. We dealt with Sammy, who was able to answer our queries and showed us properties in a very professional way.
5/5
TrustpilotVery nice experience
Sammy was knowledgeable and nice and didn't rush us at all through the viewing.She listened to our comments without being pushy or giving us "conventional" answers.Thank you Sammy!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery good viewing. Rosie was punctual, efficient, helpful and friendly.
5/5
GoogleRosie was super informative and helpful showing us around the property today, a pleasure to deal with.
5/5
GoogleRosie handled my viewing appointment smoothly and efficiently. I appreciated that she allowed me to view the property at my own pace while highlighting key features and responding to my questions helpfully.
5/5
GoogleRosie was very knowledgeable about the property and answered all of our questions. She gave us space to view property without feeling rushed.
5/5
GoogleSarah handled the sales progression of our property and she was fab! Handled everything so professionally and efficiently. So pleased with the service she provided. Thank you! :) x
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
