Trusted Agent profile · Surrey
Verified
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
2025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotSameer has been very helpful
Sameer has been very helpful. This is the first property I have rented and I cannot begin to explain how easy he has made the process and how helpful he has been. Sameer reply’s to all questions very quickly and is always on hand when needed.
5/5
TrustpilotI can't recommend enough
I can't recommend the Personal Agent enough, Sam was both professional and immensely helpful in my viewing. She answered all my questions/queries with no hesitation, no "phone a friend" on this viewing 5* 😁👍🏻
4/5
TrustpilotSameer was pleasant
Sameer was pleasant, professional and kept us up to date on the process. He made sure that we got information through the office when it was his day off. Dealing with him gave us that personal touch.
5/5
GoogleNot your usual estate agent! Buying a property can be stressful, however I can confirm my entire experience from start to finish has been excellent. Simon Tongue supported me, as a buyer, through the entire process with integrity ad professionalism. He worked with myself and the seller to deal with any query or bump in the road. Always responsive and ensured that I was kept up to date on progress of the sale. I would highly recommend Simon and the team at Personal agent in Banstead.
5/5
TrustpilotVery supportive and quickly on answers
Very supportive and quickly on answers. All the information was clear and organised. Lovely team.
5/5
GoogleVery easy no pressure . Thanks Rosie
5/5
TrustpilotGood communication and kept informed as…
Good communication and kept informed as the sale progressed. Would definitely recommend
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleNothing to say really i will add my review after we finish
5/5
GoogleOver the moon!!! Excellent! 5* professionalism.
5/5
GoogleSuper viewing Sammy very thorough and did not rush me, lovely house just a little too small for my needs.
5/5
GooglePleasant, friendly staff, in person and on the phone. We were helped by Sammy, who showed us around and was able to answer our questions.
5/5
GoogleA very professional company. Great communication throughout with Sammy in booking the viewing. They have quality properties listed.
5/5
GoogleExcellent agent who made the extra effort late on a Saturday to get things completed. Special mention for Sarah who went over and above to get important paperwork and waited late to complete the process.
5/5
GoogleSammy was very knowledgeable and kind in guiding us through the house. She listened to our comments without being unnecessarily pushing- thank you Sammy!
5/5
GoogleHad a good experience viewing properties with this agency. Simon was particularly lovely and informative and showed us multiple properties after each other which saved us time as we did not live in the area.
5/5
GoogleWe’ve had several viewings with Simon from the Personal agent, and trust me, having viewed about 15 properties now, he is by far the best! Easy to talk to, knowledgeable, on time, and doesn’t push anything too hard like some Estate agents do. Couldn’t recommend him higher!
5/5
GoogleHad a great viewing with Sarah who kindly provided a detailed and methodical look around a property in Cheam. Sarah was able to understand my needs and provided the necessary information relating to the property and surrounding area. It made the viewing a simple affair. Thanks.
5/5
GoogleSimon Tongue was extremely knowledgeable and helpful in explaining the property's features to us. His communications before, during and post viewing were excellent. And he and the vendors were able to accommodate our request for an early viewing. A first class estate agent.
5/5
GoogleI recently instructed The Personal Agent, Banstead, to sell a detached property. Having dealt initially with George Evans and then primarily with Sammy Voller, I have been pleasantly surprised by their high standard of service and professionalism. Sammy has kept us constantly updated on developments and has been responsive to my calls and emails. They have also been successful in agreeing an offer on the property in a short space of time. The photos, videos and general marketing package they provide, along with their online customer platform, is invaluable. I chose this agent based on my own online research and am glad I did. Keep up the good work.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
