Trusted Agent profile · Surrey
Verified
★★★★★
3,890 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’ve had several viewings with Simon from the Personal agent, and trust me, having viewed about 15 properties now, he is by far the best! Easy to talk to, knowledgeable, on time, and doesn’t push anything too hard like some Estate agents do. Couldn’t recommend him higher!
5/5
GoogleHad a great viewing with Sarah who kindly provided a detailed and methodical look around a property in Cheam. Sarah was able to understand my needs and provided the necessary information relating to the property and surrounding area. It made the viewing a simple affair. Thanks.
5/5
GoogleSimon Tongue was extremely knowledgeable and helpful in explaining the property's features to us. His communications before, during and post viewing were excellent. And he and the vendors were able to accommodate our request for an early viewing. A first class estate agent.
5/5
GoogleI recently instructed The Personal Agent, Banstead, to sell a detached property. Having dealt initially with George Evans and then primarily with Sammy Voller, I have been pleasantly surprised by their high standard of service and professionalism. Sammy has kept us constantly updated on developments and has been responsive to my calls and emails. They have also been successful in agreeing an offer on the property in a short space of time. The photos, videos and general marketing package they provide, along with their online customer platform, is invaluable. I chose this agent based on my own online research and am glad I did. Keep up the good work.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
Googlegreat viewing
5/5
GoogleViewing was on time and well informed. Many thanks
5/5
GoogleRosie is extremely friendly and knowledgeable about the property.
5/5
GoogleVery good viewing. Rosie was punctual, efficient, helpful and friendly.
5/5
GoogleGreat viewing with Rosie this morning. Prompt and very helpful!
5/5
GoogleVery positive experience. Thanks @Ray Steward for promptly answering calls and emails, keeping us informed.
5/5
GoogleGood agents, have used them before on a flat we ended up buying, looking to buy another, so went back to them Dino & Jenny Fancellu
5/5
GoogleMr. Chris Shaw was very helpful and patient with prompt responses. Would recommend The Personal Agent for new buyers.
5/5
GoogleRay was absolutely brilliant in helping us get the property we wanted. Great communication and very helpful!
5/5
GoogleAlways been very impressed with the Personal Agent. Recent dealings with Ray have reaffirmed this - professional, friendly, and genuine; he’s been a pleasure to deal with.
5/5
GoogleHad a viewing with Rosie and it was a great experience. She was welcoming on arrival and was able to answer all our questions about the property.
5/5
GoogleI'm very happy to recommend the team at The Personal Agent Epsom. Especially Sarah and Ray who managed to secure the exchange despite multiple challenges encountered during the sales process
5/5
GoogleHaving viewed a couple of properties with Rosie at the Personal Agent, I have found her to be so lovely and welcoming, she gives you space and time to view and is very informed if you have any questions.
5/5
GoogleVery personalized attention to our needs and solution oriented mindset to help us find property of our choice in Epsom. Thank you Mr. Ray Steward, you're amazing with your client handling skills.
1/5
GoogleOne of the worst viewing experiences ever for a property was with your Epsom branch agent “R” She couldn’t treat us any worse starting from trying to change the appointment’s time after being confirmed by email and sms (unprofessional), then standing outside the property door declaring that I had only got 2 minutes (when I was still in my car upon arrival when I actually had at least 8 min time slot), then refusing to allow me to the garden and literally pushing me out of the property after 2 min (when my time slot still had 5 more minutes) When I complained I was ignored. I am not sure if this property is truly for sale or is what happened just being unprofessional. But both ways, I don’t think dealing with this agent is worth my wasted time
Dear Mr Soliman, Please accept my apologies for any distress caused. Saturdays are extremely busy for appointments and in order to fulfil the many requests, we operate a very strict diary system. I can see that your viewing was booked for 11:35 and we tried to move it to 11:30 to give a little more time. We appreciate you were running late and said you would be there by 11:40 but we believe you did not arrive until 11:47am, meaning we had very little time to show you the property. Rosie is one of our most liked employees and often receives numerous 5 star reviews every week. I am sorry you feel you had a bad experience in this instance but wish you well in your search for a suitable property. Naturally, any complaint is a concern to us and rest assured we will be reviewing our diary management going forward, to ensure any similar issues are not repeated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
British Property Awards by year, 2025 to 20232025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Epsom (2 West Street) has the most, with 1,598 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
