Trusted Agent profile · Surrey
Verified
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI am very impressed with the service that Sammy Voller has demonstrated in my house purchase. She has been easily contactable, efficient and informative. She has also shown compassion in a stressful time for me the buyer and the vendor and I have felt that she has both our interests at heart. I would highly recommend Sammy.
5/5
GoogleSammy Voller from The Personal Agent has been excellent in handling a purchase matter I was dealing with her. She was very proactive and on top of all the things required from her which helped in progressing matters smoothly. She responded to any queries and/or requests promptly which was very helpful. Her colleague, George Evans, supported in this matter very well. Really appreciate their efforts!
5/5
TrustpilotGreat Lettings Experience
Sameer (Sam) and Chris in Lettings were extremely helpful throughout the whole process and always made time to assist us.Sam's knowledge and communication was excellent. It made a potentially stressful move much easier to deal with. I would definitely use their service again in the future.
5/5
GoogleHave a good experience on property view.
5/5
GoogleWhile the property was not what we were looking for the agent was helpful and knowledgeable about the house and the area.
5/5
GoogleRay was excellent in helping and facilitating the progress of sales from start to completion. Thanks!
5/5
GoogleMorgan was extremely professional and helpful throughout the buying process. Throughout our viewings with Morgan both me and my wife noted how well informed he was on each property, giving us additional information and ideas that other agents hadn't. We would thoroughly recommend Morgan to anyone looking to buy or sell their property through The Personal Agent
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRosy was quite in showing the property around and answering all queries!
5/5
GoogleThanks Rosie, very useful to do a visit with you today!
5/5
GoogleRosie was very quick in her response and also informative.
5/5
GoogleRosie was very informative and professional throughout our viewing
5/5
GoogleFriendly and enthusiastic Pple working for ! Sam been fantastic dealing with.
5/5
GoogleI recently had a property viewing with The Personal Agent at Epsom and it was a good experience. Rosie provided detailed information about the property and patiently answered all my questions
5/5
GoogleThe personal agent, Ms Rosie Fraser who is very professional, friendly and polite when I viewing the house. She prepared related house information leaflet that I have no many questions about the house and I enjoyed the viewing today.
2/5
GoogleWe purchased a property through them and in the beginning they were very keen to help, so they can obviously secure the purchase. During the negotiations, their communication was terrible and they did not seem very willing to assist in certain matters. Now that the sale has completed we have discovered problems in the property that were not disclosed to us and have resulted in large delays in the moving process. Just overall unpleasant and unacceptable experience.
5/5
GoogleHad a viewing with Ray today. Very professional and clearly passionate about his job. He answered all questions in detail. It was a positive viewing and I would highly recommend him to people in the future.
5/5
GoogleGreat agency from start to finish, they kept updated from time to time. The agent Sam was professional and patient every time, so thank you for his help. Happy with our purchase and can't wait to move in.
5/5
GoogleMagnificent team and service so glad I went with them. To all the team from Andrew who assured us we had picks the right agent for our property, to Sam and Anna and the team for the viewing and securing our buyer and to Frank for closing the sale and getting us to exchange (he was phenomenal). Would highly highly recommend the Stoneleigh branch
5/5
TrustpilotPurchase Experience
Sammy Voller from The Personal Agent has been excellent in handling a purchase matter I was dealing with her. She was very proactive and on top of all the things required from her which helped in progressing matters smoothly. She responded to any queries and/or requests promptly which was very helpful. Her colleague, George Evans, supported in this matter very well. Really appreciate their efforts!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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