5/5
GoogleSarah was very good and understanding while the viewing and was answer the questions honestly. She was very practical while giving the answers about the houses which helped alot.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSammy effectively managed the communication and messaging between ourselves and our buyers and more importantly the solicitors. She went above and beyond and made me feel like no question was a silly one - she is a real asset to the company!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleMorgan was great help from the start of our house buying process right until the exchange. He was very helpful, friendly and went above and beyond to help make my buying experience easier. I would not hesitate to recommend Morgan at the personal agent.
5/5
GoogleI recently sold both my flat and house through The Personal Agent, and I couldn't be happier with the service I received. They took all the stress away during what was a very difficult time for me. From start to finish, the team was incredibly supportive, hard working and always super friendly, going above and beyond to ensure everything went smoothly. Sarah handled the sales progression of my flat and was consistently lovely to speak to and really friendly. Sammy was also really kind, proactive, very helpful and a pleasure to communicate with. George was brilliant at chasing my solicitors on my behalf, ensuring that I was always kept in the loop every step of the way. I highly recommend The Personal Agent to anyone looking for a professional, friendly, and personal service. Five stars! Thank you so much!
5/5
Trustpilotthe personal agent Stoneleigh helped…
the personal agent Stoneleigh helped with a probate valuation for a family member. They were helpful and made a tough time a bit easier. Myles was fantastic
5/5
TrustpilotOutstanding! Stress free professional experience!
I recently sold both my flat and house through The Personal Agent, and I couldn't be happier with the service I received. They took all the stress away during what was a very difficult time for me. From start to finish, the team was incredibly supportive, hard working and always super friendly, going above and beyond to ensure everything went smoothly. Sarah handled the sales progression of my flat and was consistently lovely to speak to and really friendly. Sammy was also really kind, proactive, very helpful and a pleasure to communicate with. George was brilliant at chasing my solicitors on my behalf, ensuring that I was always kept in the loop every step of the way. I highly recommend The Personal Agent to anyone looking for a professional, friendly, and personal service. Five stars! Thank you so much!
5/5
TrustpilotI had a great experience with the…
I had a great experience with the personal agent in stoneleigh. The took me out on a few viewings and the guys I met were extremely knowledgeable and friendly especially Myles and Anna. I hope they can find my ideal home.
5/5
TrustpilotWould like to thank the Personal Agent…
Would like to thank the Personal Agent for everything they done, especially Sarah Goddard who was very helpful and proactive in what she was doing
5/5
GoogleWe had a great experience with The Personal Agent Stoneleigh branch. Listing our property and arranging the photography was simple and efficient, and we were very fortunate to secure a buyer within the first week of marketing. Myles was helpful and efficient in keeping things moving along as the sale progressed, and in dealing with a couple of complications that arose as we neared exchange, all leading to a successful completion and stress-free moving experience (or at least as stress-free as it's possible for moving to be!). Recommended.
5/5
GoogleRating only, no written review.
5/5
GoogleVisited a property today with my partner which was lovely and with the help of Sarah who was incredible. Would definitely recommend Sarah she was amazing! Thank you x
5/5
GoogleSarah was punctual, knowledgeable, and friendly. She provided detailed information about the property, answered all our questions, and highlighted key features. The viewing was well-organised, allowing us to thoroughly inspect the home. Overall, a professional and pleasant experience that made us feel confident in the property.
5/5
GoogleSammy is an absolute gem! As a first-time homebuyer, we had no idea what we were doing, but Sammy’s dedication and expertise made the process feel smooth. She went above and beyond to ensure we found the perfect home for our family. For new homebuyers, I can fully recommend Sammy. Her professionalism, personalized service, and genuine care set her apart. Thank you again, Sammy!
5/5
GoogleMe and my partner just done our second view of the property that we are in process to purchase. We couldn’t have asked for any more of Sarah W, she has been professional, patient with us, knowledgable when answering our questions and most importantly honest, rather than just trying to sell for the sake of a sale. Also Sarah helping us with the whole process and keep both sides of solicitors up to date with all documents. Really lovely lady and couldn’t rate her more highly. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleRating only, no written review.
5/5
GoogleThank you Rosie for all your help with the house viewing!
5/5
GoogleRosie was on time, professional and friendly whilst showing us around the property. She answered our questions and didn't pressure us into making on the spot decisions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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