5/5
TrustpilotGreat communication and super friendly…
Great communication and super friendly staff, i felt like i could ask them anything
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,885 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,885 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)103 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotDefinitely the Go-To Agent!
I’ll start by saying I am a hard to please customer, and very rarely leave reviews, as most people/companies want a great review for just doing their job to be honest. Well, that’s not the case at all with Personal Agent. The guys have been absolutely fantastic in dealing with the sale of our house, and where you actually see how good a service you get from a company is when you encounter issues - and didn’t we just! Dan, Cat and Charlotte at the Ewell office have gone above and beyond to help our sale happen, and if it weren’t for them, we would have had to start the process all over again. Thanks guys, we really appreciate everything you’ve done! :)
5/5
TrustpilotThe only agent to use in Epson...!!!
Our family have used The Personal Agent four time now and each time it’s been easy, painless and seamless. The pictures and marketing material are always of excellent quality and really help properties stand out from the crowd. Definitely the only agent to use in Epsom.
4/5
TrustpilotTough experience to move in a new…
Tough experience to move in a new country and find an accommodation, personal agent helped us a lot in completing successfully this process.
5/5
TrustpilotFound us a great property.
Joe at The Personal Agent was really good at getting us in to see properties. Kept in regular contact and would let us know when properties with potential were coming on to the market. All round excellent service and communication. Very happy.
5/5
TrustpilotMoving home is a stressful experience…
Moving home is a stressful experience as many of us will know but in our case selling our home of many years was far less stressful than we could ever have imagined. The team at The Personal Agent in Ewell handled the sale in a very professional manner with the experienced team of Dan, Charlotte and Cat. We would have no hesitation in recommending them for a stress free sale of your property.
4/5
TrustpilotPainless experience finding a new home…
Painless experience finding a new home and moving in, thanks to The Personal Agent.
5/5
TrustpilotFantastic service received
Fantastic service received, in particular from Cat & Charlotte. Very honest, always happy to answer queries and provide regular updates.Highly recommended!!
5/5
TrustpilotVery happy with Personal agent
Very happy with Personal agent. ,professional & quickly found me a decent tenant .
5/5
TrustpilotNice
Nice, professional team.
5/5
TrustpilotGreat Agency
Great Agency, the staff is very welcoming and helpful.
2/5
GoogleWhilst their initial approach to selling our house was met with enthusiasm and professionalism (great marketing), their client relations were very poor. They were rude to us on numerous occasions, falsely sold our property twice forcing us to lose onward purchases. They are not trust worthy and try to bully potential sellers into drastically dropping prices to keep their stats looking good. After 10 weeks with them, another Epsom agent swooped in sold our property within 3 weeks and for a fairer price.
Agent replied
We are sorry to hear you had a bad experience with us, our staff try to take a more 'personal' approach to estate agency, and we believe they are always working their hardest. We would hate to think you felt pressured during the time you worked with us to sell your home. If you feel as if there is any way we could rectify this situation please call our team on 01372 745 850 and we would be happy to listen.
5/5
TrustpilotGreat sales support following our offer…
Great sales support following our offer being accepted on our new house! It is what every estate agent should have! The aftercare assistance from Sarah was excellent and she kept us posted on all aspects of our purchase! Thank you Sarah!
5/5
TrustpilotGreat support and service from start to…
Great support and service from start to finish. The Personal Agent team have kept us well informed and I wouldn’t hesitate to recommend them or to use them again in the future.
5/5
TrustpilotFantastic Estate Agent
Fantastic Estate Agent, so helpful and compassionate in some difficult circumstances . . . . would highly recommend and would definitely use again.
5/5
TrustpilotExcellent estate agent from start to…
Excellent estate agent from start to finish very helpful any problems they always worked to solve them asap I would highly recommend the personal agent when selling or buying a home
5/5
TrustpilotAmazing service from Tom
Amazing service from Tom in the Banstead branch, always keeping us informed and answered any questions within a good time scale. Very pleased, thank you!
5/5
TrustpilotGreat communication, fantastic service overall
Letting properties with Joe Frost and the Personal Agent team has been fantastic throughout! They have a great breadth of knowledge with regards to property lettings, which helps the process run smoothly. Joe moves with efficiency and speed. Overall the communication and morale throughout the branch is great.We definitely recommend and will be using their service again!
4/5
TrustpilotGood at keeping appointments.
Good at keeping appointments.Rental charges could be about £50 a month lower to be competitive.
5/5
TrustpilotVery good
Very good service
5/5
TrustpilotExceptional!
Andrew and the team are exceptional. Attention to detail and completely straight forward in every way. A very welcome breath of fresh air in estate agency, this is the way to do business.
5/5
TrustpilotWe have been renting for 12 years and…
We have been renting for 12 years and in that time we used have used 3 different estate agents, 2 of which provided an awful stressful service, but The Personal Agent have been brilliant throughout, especially Joe Frost. Joe promptly answered phone/email queries, provided clear instructions of the rental process and generally made everything easy and stress free.
5/5
TrustpilotThank you Joe
Joe done an amazing job on getting everything sorted for my tenancy in such a short time! Thank you
4/5
TrustpilotLandlords review
As a landlord we have used personal agent to find tenants for our property. They are there to guide us and the tenants through the whole process and keep us updated. They are quick to respond to any queries.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
