5/5
GoogleGreat service and great people. Thank you to Tom and the team !! 👍🙂 …
Agent replied
Thank you for your feedback, we really appreciate it!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThe service is excellent.They do their best to expedite matters and complete the sale quickly Their photos of the property,the description etc are excellent
Agent replied
Thank you for your lovely review. We are glad to hear our team are doing an excellent job!
5/5
GoogleThanks for all of your help, especially Chris Shaw, Joe and Rupert! Great service from all, I was most impressed by the fact that you always really listened to what I needed and totally understood my exact requirements.
Agent replied
Thank you for the lovely review Dave! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
5/5
GoogleI am a construction site manager and have been working in the Croydon area and staying hotels for long periods of time and really needed a place of my own . The first positive thing was after work most estate agents are closed but Personal agent stays open till 7pm. I went into their Banstead branch who took my details and said someone will be in touch tomorrow,. sure enough Tom contacted me the next day as promised we had a good chat regarding my circumstances and requirements and within 24 hours Tom had an apartment that ticked all the right boxes. I arranged a viewing the following day, met the landlord which in turn resulted in a moving in day just two weeks later. The paperwork and documentation required went smoothly and without complications. I would highly recommend Tom and the team at Personal Agent as they just couldn't do enough for me, the week after moving into my fantastic apartment i received a phone call from Tom asking if i was happy ? Thanks Again Tom and the Personal Agent Team !!
Agent replied
Thank you for taking your time to write this review! Our team aim to go above and beyond for our customers, we are glad you were happy with the service!
5/5
GoogleFantastic!!!! These guys really know their stuff. Paul knew exactly what we were looking for and did not waste time finding our new dream home. On the line, No sales talk, hard working. Thanks Paul. Satisfied clients for sure 👍🏽 …
Agent replied
Thank you for your feedback Tina. Here at The Personal Agent we strive to deliver the best possible services to our clients, we are glad you were pleased with the service you received!
5/5
GooglePaul from the Stoneleigh office really helped when desperately trying to find a chain free house within my budget. We started in Worcester Park and having understood my needs quickly suggested I look in Stoneleigh also. He immediate arranged for me to view several potential properties knowing that I was up against the clock with my buyers. Thank you to him and his colleagues at the Stoneleigh office for their help. I was finally successful in keeping my buyers because of Paul’s and the other colleagues support. All the personnel at Personal agent seemed to go out of their way to accommodate me. I can only highly recommend them as a really effective and personable agency. You can trust them.
Agent replied
Thank you for your detailed review Valerie. We are so pleased to hear that our team have gone above and beyond for your during this time and we wish you every happiness in your new home!
5/5
TrustpilotAn excellent and efficient service
Excellent and efficient service from Andrew Burn and his team at the Stoneleigh office. I was always kept informed of the sale progress.
5/5
TrustpilotUsing the personal agent was a really…
Using the personal agent was a really refreshing experience! The team went the extra mile in order to make sure our sale progressed smoothly after finding us the right buyer.
5/5
TrustpilotCatherine is a star ☆
Catherine was really helpful and kept us up to date when we purchased our property. Brilliant
5/5
TrustpilotThe Personal Agent is totally…
The Personal Agent is totally professional and trustworthy in all aspects. Their communication and timeliness of actions is excellent.
5/5
TrustpilotThe Personal agent it's a good company…
The Personal agent it's a good company and the staff very helpful. I recomand
5/5
TrustpilotMy move went very well
My move went very well, The Personal Agent were very professional and always on hand to help.
5/5
TrustpilotWould definitely go with Personal Agent…
Would definitely go with Personal Agent Banstead for any future moves and very happy to recommend them to friends. Tom went above and beyond in order to keep the sale to going through. He was in regular contact and always very professional throughout the process
5/5
TrustpilotI have just exchanged on a house…
I have just exchanged on a house through The Personal Agent and I have to say a massive thank you to Sue Boardman who was incredibly helpful and a great person to view with. Very knowledgeable, friendly and accommodating. Also a big thank you to Sarah Goddard who helped progress the sale through - as normal with a house move at times it was stressful but the communication from the company was excellent.
5/5
TrustpilotExcellent service all round
Excellent service all round, from start to finish. Amazing service!!Highly recommend using The Personal Agent.
5/5
TrustpilotThe Personal agent in Stoneleigh had my…
The Personal agent in Stoneleigh had my property on the market for 2 months and manage to get me a buyer. Whoopee!!! I have being dealing with Andrew Burn, who I have to say has gone over the call of duty and beyond. His service has been brilliant and I can't thank him enough for all his hard work. Highly recommend them, would definitely use them again and again!!!!Carol Gosling
5/5
TrustpilotThe Personal Agent in Ewell have provided a very good service.
The Personal Agent in Ewell have been excellent. I am very happy with the service they have provided and would recommend them highly. Daniel and Charlotte were great at getting viewers through the door and we went under offer very quickly. Cat Mahoney supported the sale throughout and kept us informed and reassured, always quick to respond to an email or question.Very professional and lovely team. Thank you.
5/5
TrustpilotGreat service
Everyone I have dealt with have been great throughout every stage, from initial valuation, photos and sales - and so far so good on sales progression. Big thank you to Grace who achieved two offers for us on first day of viewings!
5/5
TrustpilotExcellent service
I bought a flat through this firm. We were looking at a different property which wasn't right and Chris Shaw at the Epsom branch, recommended we look at the flat we finally bought. He couldn't have been more helpful, courteous and always available with any questions I had. I would highly recommend them.
5/5
TrustpilotI felt that the service was really good…
I felt that the service was really good and accommodating.
5/5
TrustpilotA great estate agent
From initial meeting and valuation to completion a great service. Really helpful and surportive throughout the processSo glad to have gone with this agent for the sale of the house
5/5
TrustpilotVery good agents honest and reliable…
Very good agents honest and reliable ,good communication .very happy with the way they sold my property, mick waters
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful. Would definitely go with Personal Agent for any future move. Chris, the branch manager at Banstead, went above and beyond in order to get our chain moving and the sale to go through. He was in regular contact, very professional at all times and keen to do anything he could to progress the sale. We’re very appreciative of his efforts.
5/5
TrustpilotProfessional & friendly from start to…
Professional & friendly from start to finish.Would certainly recommend 3
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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