Trusted Agent profile · Surrey
Verified
★★★★★
3,885 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,885 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have recently decided to sell our property and having asked around our friends locally they had heard positive comments about the Personal Agent, so we thought we would give them a try and I have to say we were not disappointed. They gave us great advice and we have now instructed them to mange the sale.
Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Banstead team are doing an excellent job.
5/5
GoogleTom and the team in Banstead were brilliant throughout the process when buying my property. They would also go above expectation when it came to our needs, always answering calls and emails immediately when needed and gave a helpful and professional approach during the process. I would highly recommend and use them again when it comes to buying or selling a property.
Thank you for leaving a 5-star review! We go above and beyond for our customers and we feel proud that you would recommend us.
5/5
GoogleI'm delighted with the service I've received from the Personal Agent. Professional and approachable with great local knowledge. They have kept me informed at all stages of the process, going above and beyond to secure a successful outcome.
Hello Rebecca. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Banstead team are doing an excellent job.
5/5
GoogleRecently bought through the Personal Agent in Banstead. All the staff were very professional but a special mention has to go to Tom with whom I had the most contact. He was very pragmatic, diligent and worked hard to get the sale completed. He kept me informed throughout the process and it was a pleasure dealing with him. Thanks again.
Thank you for your feedback! We are glad to hear that our team are doing a super job!
4/5
GoogleRating only, no written review.
Hi Rachael, Thank you for the very good rating! We work hard to meet expectations like yours, and we’re happy to see youre generally satisfied. We are very intrigued to know how we can elicit a 5-star rating from you, so please do get in touch via lettings@thepersonalagent.co.uk or by calling 01372 726 666, so we can help you even better in the future.
1/5
GoogleRating only, no written review.
We are disappointed to see that you have left us a 1-star rating without a written review. Could you tell us more about why your rating was low? We can be contacted via lettings@thepersonalagent.co.uk or by calling 01372 726 666.
3/5
GoogleRating only, no written review.
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleGreat service ! Thank you to Tom Day and the team
Thank you for your feedback!
5/5
GoogleHad a great service from Tom Day and the team, always helped with any questions and swift to get viewings arranged.
Thank you for your feedback! We are pleased to hear the team were able to help you.
5/5
GoogleI didn't like lettings Agencies to much, because bad experience in the pass, until I came across this guys. Had a great experience and the process was smooth and easy. Tom Day was a great help and he met our request of moving in then a week. I highly recommend The Personal Agent Letting Agency.
Thank you for your feedback. We are so pleased that Tom provided you with excellent service throughout your time with us.
5/5
GoogleHaving bought our house originally from the personal agent I would highly recommend them. The lettings and management team have been excellent from the off and a big thank you to Joe Frost, Tom Day and Michelle Hobbs for all your great work. Always easy to get hold of, quick to respond and very helpful no matter who answers the phone in the office.
Thank you for your feedback. We are glad that our team provided you with excellent service!
5/5
GoogleI have been with the Personal Agent for more than two years now and they have been fantastic from the start! Communication is excellent and the staff are always so professional and helpful, especially Michelle, who has been a constant support. I am so glad I chose this company to Let my property whilst I work abroad. When there has been a change of tenant, they have re-advertised and Let the property immediately and the transition from one tenant to another has been dealt with smoothly. A big thank you to all the team, who I know must work together well to make this happen!
Thank you for your lovely review! We are so pleased to hear great feedback about your team and the quality of service they provided you!
1/5
GoogleAvoid at all cost!
We have no record of handling a purchase, sale or let under this name. If you can come back to us with more detail, we will be only too pleased to investigate why you would rate us as a one star as no details have been provided. Please call 020 8394 1234.
5/5
GoogleGreat team...use them
Thank you for your feedback, we are pleased that you would recommend our services!
5/5
GoogleReally pleased with the service received, a friendly team that is always happy to help, would definitely recommend!!
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleBought through the personal agent and was really pleased with the service I received. Always kept in touch, even when there were problems in the chain out of their control, which is all you can ask for. Would recommend them to anyone thinking of selling or buying.
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleCharlotte, Dan and the team were extremely helpful and supportive right from the start. Thank you very much.
Thank you for the lovely review Claire! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
5/5
GoogleThanks for all your help in moving us into our first home! Having never purchased before, there was always someone on hand to answer any questions we had making the process very easy! Will certainly recommend you in the future!
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleGreat service from start to finish. It’s nice to have an estate agent that you trust to get the job done without chasing them for progress reports. Had bad experiences with other agents in epsom. Why would you use anyone else?
Thank you for your kind words! We are very glad to hear that you would recommend our services.
5/5
GoogleWe bought through Personal Agent and they were amazing! Dan, Cat and the team were excellent, they kept us informed throughout the process and I would highly recommend them.
Thank you for your review. The team here at The Personal Agent strive to meet the expectations of our customers, we hope you enjoy your new home!
5/5
GoogleThank you to Dan and his team for their support while buying our new home. They were always on the other end of the phone to offer advice, answer our questions and let us know what was happening. We would definitely use them in future when we move again.
Thank you for the lovely review Margaret! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
5/5
GoogleHad a wonderful experience on buying a property with this estate agency. Staff was very quick on answers and request. Definitely recommend.
Thank you for your feedback. We are happy to hear that our team are doing a great job!
5/5
GoogleGreat service. The whole team made the process smooth and easy, keeping us well informed throughout and even happy to help with questions post sale. Would highly recommend their services.
Thank you for your review Alan, we are happy to hear that our team are doing a great job!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The seven The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
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