Trusted Agent profile · Surrey
Verified
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat service, I would highly recommend them as an agency. Rupert is always helpful answering all my questions throughout the process.
Thank you for your review, we are glad that our team here at The Personal Agent were able to help!
5/5
GoogleExcellent service from start to finish! We are 1st time buyers and Chris was always on hand for my sometimes stupid questions :)
Thank you for your review Paddy! We hope you are pleased with your new home!
5/5
GoogleExcellent service and good communication. Sue and Sarah have definitely gone the extra mile to smooth out the process of selling my house!
Thank you for the lovely review John! We are glad to hear about your successful sale.
5/5
GoogleOverall I cannot recommend them highly enough, from the first contact all the way through to the successful sale/purchase, the Epsom team were truly first class. Thank you so much, highly recommended.
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleHave used The Personal Agent on couple of occasions and they have been fantastic. They sold my house within couple of days and they were very professional. Best estate agent in Surrey
Thank you for your kind words. We value all of our customers and here at The Personal Agent we work hard to meet the best expectations!
5/5
GoogleI strongly recommend Personal Estate Agent Epsom to anyone, Great Service by Sue Boardman! She is very professional, polite and guided me really well!
Thank you for your kind words, we are glad to hear Sue did a great job!
5/5
GoogleHats off to Richard and his team! I have been very impressed with the first-class service that Director, Richard Digance and his team at The Personal Agent in the Epsom Sales Team have provided since day ONE! Within a week they had my home photographed, filmed, on the market and offers in after numerous viewings. I couldn’t be happier with the speed in the results and the staff’s efficiency, particularly from Sue Boardman who has been very helpful on a day-to-day basis. They have been so easy to work with too which has made my life much easier through such a big move. Thanks to All!
Thank you for taking your time to write this review! All of us here at The Personal Agent are glad you were happy with the quality of service we provided!
5/5
GoogleGot great support from The Personal agent. In a declining market, it truly felt that they were partnered with us and keep us informed throughout + great market knowledge!!! Thanks so much Personal Agent especially Sue!
Thank you for the lovely review Kristine! We are glad to hear that are team are continuing to work hard.
2/5
GoogleWhilst their initial approach to selling our house was met with enthusiasm and professionalism (great marketing), their client relations were very poor. They were rude to us on numerous occasions, falsely sold our property twice forcing us to lose onward purchases. They are not trust worthy and try to bully potential sellers into drastically dropping prices to keep their stats looking good. After 10 weeks with them, another Epsom agent swooped in sold our property within 3 weeks and for a fairer price.
We are sorry to hear you had a bad experience with us, our staff try to take a more 'personal' approach to estate agency, and we believe they are always working their hardest. We would hate to think you felt pressured during the time you worked with us to sell your home. If you feel as if there is any way we could rectify this situation please call our team on 01372 745 850 and we would be happy to listen.
5/5
GoogleWould highly recommend The Personal Agent in Epsom. Sarah Goddard was fantastic and kept me fully updated throughout the entire process of my purchase. A*
Thank you for your feedback Mark! We are pleased that Sarah provided excellent service.
5/5
GoogleThe team here managed my property while I was abroad and provided a great service, with regular clear updates in the condition of the property and managed to re-let the property with minimal non-tenancy after the initial people moved out. The close-out and handing back of the property was done extremely professionally and I would thoroughly recommend them for anyone looking have their property managed.
Thank you for your kind words! We are glad you were pleased with our services!
5/5
GoogleGreat service from The Personal Agent. They sold our property in no time and made the moving process as easy as possible. Would highly recommend.
Thank you for your feedback. We are glad you were pleased with the service we provided!
5/5
GoogleI was looking to relocate around the Epsom area and Joe in sales displayed exceptional service. Was very informative and always had great patience with all my queries. Would definitely recommend for anyone looking!
Thank you for your feedback. We are glad Joe delivered exceptional service for you, our team go above and beyond for our customers!
5/5
GoogleWe brought and are now selling our property in Epsom through the Personal Agent and I cannot thank them enough for their work. Richard Digance, the Director of the Personal Agent has been dealing with us and has been an absolute star, with an honest and highly professional approach to all our concerns. It really has made selling our house painless and trouble free. Thanks Richard. Great Job - Dr and Mrs Hunt
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleAs a first time buyer, I was very nervous and had little understanding of the process. Sarah Goddard was extremely helpful and made regular contact with me throughout. I will definitely go with The Personal Agent for any future move.
Thank you for your kind words Leah! We are glad that our team provided excellent service and we hope you are happy with your new home!
5/5
GoogleThe team at Personal Agent have always been first class. We have bought and sold several houses with them now. They have always provided good and honest advise. Sales progress information is always spot on. They are great at making sure we have had genuine buyers and have been instrumental in closing the deals for us. Chris Shaw is one of the nicest guys that I have dealt with in my 20 + year carrier in the building industry. I would highly recommend The Personal Agent and in particular Chris Shaw
Thank you for our 5 star review, Harvey! We really appreciate all of the extra detail you've provided!
4/5
GoogleFrom the first meeting I found the staff in the Epsom office very professional, straightforward and easy to deal with. The marketing materials were excellent and the property sold quickly. I am delighted with their service.
Thank you for your kind words, we are glad to hear the team ensured a smooth and easy process for you!
5/5
GoogleMany months and several agents later we approached the Personal Agent to sell our home. Our property went under offer within a few weeks. Great support and service received from start to finish. The Personal Agent team have kept us well informed and I wouldn’t hesitate to recommend them or to use them again in the future.
Thank you for your feedback! We are glad that our team provided great support and service during this period!
5/5
GoogleI would not hesitate in recommending the Personal Agent. They made my move incredibly easy. Sarah dealt with the sale progression and kept me updated regularly which was fantastic for me as I was a first time buyer. Thank you so much Sarah for everything you did for me and all your hard work. All the best. Olivia
Thank you for the lovely review, Olivia! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
5/5
GoogleJoe at The Personal Agent was really good at getting us in to see properties. Kept in regular contact and would let us know when properties with potential were coming on to the market. All round excellent service and communication. Very happy.
Thank you for your lovely review, we are pleased that Joe provided you with excellent service!
5/5
GoogleRating only, no written review.
Thank you for our 5 star review! Please let us know about your positive experience so we can inform our team.
5/5
GoogleGreat service, very professional with prompt updates. Recommend highly
Thank you for your review Alex, we are glad to hear our team have been working hard.
5/5
GoogleGreat service, Great team would highly recommend!
Thank you for your review! We are happy to hear about the great service you received.
5/5
GoogleLovely people to deal with great service, always kept me updated with what was going on. Strongly recommend
Thank you for the lovely review Claire! We work hard to meet expectations like yours.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
