Trusted Agent profile · Surrey
Verified
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotVery accommodating and helpful managed…
Very accommodating and helpful managed to find a buyer in 3 daysEven though the process became very protracted through no fault of their own they were always keen to offer their support and guidance by phone or in person.
5/5
TrustpilotI have been very impressed with the…
I have been very impressed with the speed and effectiveness with which Sue has supported my search for property in Epsom - an area which she clearly knows well and really enjoys profiling.
4/5
TrustpilotVery helpful particularly Joseph who…
Very helpful particularly Joseph who went the extra mile to get the sale done.
5/5
TrustpilotDan and all the team
Dan and all the team . I would like to say big thank you for your perfect service !All the time during selling my house you have been in contact with me and helped me a lot with all my questions which I had .i wish on my way meet more a professional people like you .again thank you and all the best in the future for all of you. Jacob
5/5
TrustpilotOutstanding service - thank you
All Personal Agent staff were were very helpful and reliable, in particular Sarah who was specifically dealing with my sale. She liaised very effectively with all parties especially when things became complicated and seemed to be moving very slowly. She was very personable and confidence inspiring.
5/5
TrustpilotGood advice and all costs were…
Good advice and all costs were explained up front. I highly recommend.
5/5
Trustpilot5 Stars
Polite, hardworking and professional team at its best. Especially Ria, Joe and TomDay (Left).
5/5
TrustpilotThe Personal agent team - The best!
The Personal agent team were incredibly professional, amicable and supportive every step of the way. We could have not completed our move without their help, particularly as first time sellers.I thoroughly recommend them based on their expertise, knowledge and clear process which will make you feel in control through. Richard and his Epsom branch team were amazing! Should I ever sell or buy again, they’ll be my first port of call!
4/5
TrustpilotVery good and professional
Services are expensive but very professional and generally excellent;sometimes I would appreciate a personal view on issues instead of just proceeding to the obvious neutral position
4/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
1/5
GoogleAvoid at all costs!
We have no record of handling a purchase, sale or let under this name. If you can come back to us with more detail, we will be only too pleased to investigate why you would rate us as a one star as no details have been provided. Please call 01372 745850.
5/5
GoogleGreat service and prompt responses to queries throughout
Thank you for your review, it's really appreciated!
5/5
GoogleVery professional service and were extremely helpful throughout
Thank you for your feedback!
5/5
GoogleGreat service and very knowledgeable about their industry. Will use again for sure
Thank you for the 5-star review! We work hard to meet expectations and we are glad to hear you would recommend us.
5/5
GoogleHaven't been able to fault the team in Epsom. Heartily recommended.
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
5/5
GoogleI have viewed with almost all of the estate agents in Epsom and The Personal Agent are far and away the most helpful
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
5/5
GoogleI have always had a great experience when dealing with The Personal Agent, keep up the good work Derek
Thank you for our 5 star review! Please let us know more about your positive experience.
5/5
GoogleAfter having bad experiences in the past, The Personal Agent in Epsom really pushed to get the best purchaser and price for me. Instilled my confidence back in Estate agents. Special mention to Joe who worked incredibly hard.
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
5/5
GoogleAfter making an enquiring about a potential sale , was given an honest professional opinion , great service.
Hello Lee. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleA sales team that really listens and above all really seems to care, it has been refreshing viewing properties through you guys, a big thanks to Sue in particular.
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThanks you so much Sarah and Rupert; you navigated us professionally through a very difficult sale! Highly recommended!
Thank you for your review, we are pleased our team performed well and were able to help you through your difficult sale!
5/5
GoogleThe team at the Epsom Branch kept me informed at all times through the sale of my house. First class service . Would highly recommend .
Thank you for your kind words Andrew, it's really appreciated!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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