5/5
TrustpilotVery happy!!
Their correspondence was great. They answered all of our questions and issues quickly. Very happy we went through the personal agent. For our next property in the future we will not hesitate to go through them.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotVery happy with the service from…
Very happy with the service from Personal Agent. Agents are efficient, professional and excellent at communicating with us on every aspect of the process. We can highly recommend them. Always helpful if we had any questions and got back to us with answers quickly.
5/5
TrustpilotA very reliable and proactive lettings agent
Personal Agent have an experienced and proactive lettings department who have always found high quality tenants for my properties. Wes Sargent. Experienced Landlord
5/5
TrustpilotExcellent service.
Excellent service.Always listened to the client and offer assistance.
5/5
TrustpilotLovely experience and great…
Lovely experience and great communication throughout the whole process.
5/5
TrustpilotWe have been very impressed by the…
We have been very impressed by the quality of the complete service received from Personal Agent in handling the sale of our home.This started with Rupert's initial visit to value our home and outline why we should choose the agency - of which he is one of the founding directors - through the partnership they have formed with two excellent teams who complete the EPC (provided as part of their service at no extra charge) and take the photos/video and then continued with their own sales and sales support team (in our case Jo and Sarah respectively). All of whom were very friendly and professional and helped to deliver a high quality of service that we would certainly use again if we moved.
5/5
TrustpilotThe agents looked after me so well..Sue…
The agents looked after me so well..Sue was brilliant and kept checking on me to see if I needed assistance with more searches
5/5
TrustpilotFriendly and professional
Friendly and professional. Joe and Sarah did a great job with selling our house and buying our new house. They kept us well informed, especially towards the end and really kept the chain together. I would recommend the Personal Agent.
5/5
TrustpilotTop draw estate agency
Top draw estate agency. Worked with me throughout a really (really) long and drawn-out purchase. I couldn't recommended them high enough. I actually miss the daily calls and updates :)
5/5
TrustpilotA friendly, professional team
I had been looking for a property for a few months and the Stoneleigh Personal Agent team were very helpful and pro-active in helping me navigate my way through the minefield of properties available. They made my experience less stressful and gave me sound advice. Thank you!
5/5
TrustpilotExcellent friendly & professional…
Excellent friendly & professional service, always responded to all issues quickly. Would recommend the Personal agent to anyone requiring selling their home... thank you 👍
5/5
TrustpilotA helpful and informative team of estate agents
The Team at the Personal Agent in Epsom of Sue, Grace and Chris were always very helpful and informative in our search for a suitable property in the area, and I would recommend their service.
5/5
TrustpilotQuick Sale
Quick Sale, great follow-up when updates are required and all round great company.
5/5
GoogleWe've been listed with The Personal Agent for the last few months and have been really impressed with both their approach and in the way they've managed the selling process. Sue and Joe have been great in particular.
Agent replied
Thank you for your review Matthew. We are pleased that the team here at The Personal Agent were able to help you through your sale!
5/5
GoogleHaving had negative experience with another local estate agents whom I worked with for several years, I got in touch with the Personal Agent to let out a one-bed flat and within a couple of days we had two offers! A big 'Thank You' to Joe who dealt with all our communications with the prospective tenants. Although we did experience a couple of issues, he made sure they were rectified promptly! Their fee structure is also transparent without hidden costs. Very pleased with their service and I highly recommend them to other landlords!
Agent replied
Thank you for your lovely review Yuan! Here at The Personal Agent we work hard to make sure you receive the best possible service.
5/5
GoogleWe were planning to relocate out of the area, and was unsure which estate agents to use. After getting quotes and recomendations from friends locally, we decided to go with personal agent... And I'm glad we did. Not only were they priced competitively, but their service was spot on. Dan knew so much about the local area and didn't inflate our ego with unrealistic valuations or expectations, instead we got a down to earth plain and straight chat. Which ultimately led to our house being sold relatively quickly. The after care service by Cat was brilliant, she handled the whole chain with care and constantly chased up our incapable solicitors, probably wouldn't had exchanged with out her. Overall I would pick personal agent instead of all the local competition everytime, they just seem more classy from a buyers/sellers perspective, and give great service with good communication.
Agent replied
Thank you for your lovely review Shane. Here at The Personal Agent we work hard to meet expectations like yours!
5/5
TrustpilotGreat customer service
Personal Agent staff were responsive, friendly and professional. I always received prompt responses from them and they did everything they could to ensure the process of selling my house and buying a new one was as easy as possible.I highly recommend.
1/5
TrustpilotThis is an answer to Cheryl's comment…
This is an answer to Cheryl's comment on my previous review:"As Matthew has since advised you, our client has found their own tenant for the property. However, we would love to assist in finding you an alternative." Dear Cheryl, as far as I am aware you have access to calls and emails/texts between negotiators and customers so please state where and when Matthew have advised me of the landlord founding another tenant. I have called Matthew about three times asking for updates and not once he mentioned it. I have no problem with Matthew being a trainee, I do have a problem with him not being professional enough to let me know the house had been taken off the market. I knew that had happen because I could see it from your website and even then I called Matthew and nothing was advised ever.I understand he is afraid of getting in trouble but lying doesn't take us anywhere in the sales business.I was more than happy to move forward and get a recommendation from Matthew of an alternative letting but unfortunately that didn't happen so I will proceed with another agency.Maria
1/5
GoogleCan't comment on the company as a whole but my one and only experience at the Stoneleigh branch was a rude and arrogant member of staff.
Agent replied
We are so sorry to hear that you had a bad experience with us, would you mind getting in touch so that we can find out more details? Simply email stoneleigh@thepersonalagent.co.uk or call 020 8393 9411
5/5
TrustpilotSarah was great :)
Sarah was great, she kept us up to date, didn’t mind us emailing her and represented us professionally. Sarah really helped the process run smoothly and on a good timescale.
5/5
TrustpilotFrom the start of the process
From the start of the process, viewing the property, to working with the sale progression agent, The Personal Agent provided excellent customer care. Sarah communicated regularly with me and kept me informed of any changes in my long chain.
5/5
TrustpilotVery good Epsom agents
Professional and easy to deal with, which made the buying process very smooth. They also seem to get the pick of local properties.
5/5
Trustpilot5 stars!!!
Amazing service, very professional and friendly staff. After 10 days we got our lovely house. Very recommended!!!
5/5
TrustpilotHouse Sale
Excellent service from initial brief throughout to completion. Very friendly staff, a big thanks to Richard, Sue, Chris and Sarah for all you help throughout the whole process. If you are looking to sell your house for the best achievable price, then look no further than The Personal Agent, it’s all in the name really!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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