5/5
TrustpilotEverything good for the second time
Rating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,885 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,885 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)103 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotAlways available
Always available. Very knowledgeable. Quick responses to questions etc, Well done.
5/5
Trustpilot5 star
Very helpful and efficient staff and management
5/5
TrustpilotExcellence
Best ever agent
5/5
TrustpilotThe Personal agent have been very efficient
The Personal agent have been very helpful from the word go, with an efficient quick buying process, personable staff, and all in all decent service.
5/5
TrustpilotReally helpful team
Really helpful team, I would recommend them.
5/5
TrustpilotVery professional and friendly team
Very professional and friendly team. I met initially with Rema and then dealt primarily with Joe Frost, both excellent, good communication when possible tenants viewing,and always responded promptly to emails, phone calls . I would definitely use again when I am looking for another tenant
5/5
TrustpilotHats off to Richard and his team!
I have been very impressed with the first-class service that Director, Richard Digance and his team at The Personal Agent in the Epsom Sales Team have provided since day ONE! Within a week they had my home photographed, filmed, on the market and offers in after numerous viewings. I couldn’t be happier with the speed in the results and the staff’s efficiency, particularly from Sue Boardman who has been very helpful on a day-to-day basis. They have been so easy to work with too which has made my life much easier through such a big move. Thanks to All!
5/5
TrustpilotMichelle at The Personal Agent is great
Michelle Hobbs at The Personal Agent continues to be an excellent manager for our residential property in Epsom. We have received great service for more than 4 years now. Administration and communication are always timely and complete, she resolves issues quickly keeping both tenant and owners very happy. Her diligence led to her recently spotting a concern with a border wall during a regular inspection. She has been fantastic in delivering a solution, from helping find a builder, getting quotes, to liaising with neighbors it all went very smoothly thanks to her approach. I would certainly recommend Michelle and the team!
4/5
TrustpilotAll members of the team were a pleasure…
All members of the team were a pleasure to deal with and very helpful from valuation to exchange. Would recommend selling through The Personal Agent to friends and family. Thank you team.
4/5
TrustpilotThe Personal Agent
The Personal Agent - Epsom. They are a very friendly and approachable team and I was kept well up to date with relevant information throughout my purchase. Thanks to Joe, Chris and Sarah.I would recommend this estate agent..
5/5
TrustpilotEfficient
Efficient, helpful and professional. Would recommend this company.
5/5
TrustpilotProperty purchase
I have just purchased a flat through the personal agent . When I visited the flat for the first time I was introduced to Tom Iddenden and he remained my contact throughout the process. Tom was friendly and helpful. I didn’t feel pressured or rushed into buying and I felt he was honest and allowed me as long as I needed at the property. He was great with communications and answered every email almost immediately and always phoned me back, he also kept communications open between the seller and myself so we were both kept constantly updated. I couldn’t have had a better experience and recommend them 100%
5/5
TrustpilotSarah Goddard who has progressed our…
Sarah Goddard who has progressed our sale has been brilliant and supportive at times of stress and complete frustration😊
5/5
TrustpilotExcellent service
Excellent service - despite being a very challenging purchase, I felt the Personal Agent were supporting me every step of the way to get it over the line!
5/5
TrustpilotHighly recommend
I dealt with Connor through the Epsom Branch. Connor has a Professional manner, and he is knowledgeable and flexible in his approach. There is no pressure when viewing properties with him, he listens to your needs and in my case successfully matched them. Ensuring I did find the property I wanted in the timescale set.
5/5
TrustpilotPersonal Agent Stoneleigh Broadway…
Personal Agent Stoneleigh Broadway provide an excellent service from valuation, beautiful photography and video through to helping individuals overcome anxieties regarding their sale/purchase. Andrew has a wealth of experience having worked in the area for such a long duration. Paul and Micia provided prompt response and direction as well. Thank you!
5/5
TrustpilotSale of house review of The Personal Agent
Our sale and purchase has been a much longer process than anticipated but thanks to The Personal Agent’s client services, sales team & good humour it has been much less stressful than it could have been. We have been kept informed throughout the process & felt they had our best interests at heart.I would wholeheartedly recommend the Personal Agent having dealt with many in the past this one is one of the best ones.
5/5
TrustpilotConnor was great showed us around and…
Connor was great showed us around and answered all the questions we had. Called me later with more details. The dealings I have had with this company are very satisfactory.
5/5
TrustpilotThe Personal Agent is professional in every way.
The Personal Agent is, by far, the best estate agent in Epsom. Courteous, helpful, realistic valuations and thoroughly professional, Would not hesitate to recommend them
5/5
TrustpilotAt every point in the sale The Personal…
At every point in the sale The Personal Agent team were on hand to support.
5/5
TrustpilotGreat service
Great service! They helped us find our dream home in less than 3 months - start to finish!
5/5
TrustpilotBuy a house in Epsom
Excellent service.!Provided a great service throughout. Negotiated very well on our behalf and maintained a high profile company image. Supported our purchase of the property with various options to best suite our requirements. Special thank you to Sarah and kristine keeping us informed throughout of the progress.
5/5
TrustpilotWe have sold and bought with The…
We have sold and bought with The Personal Agent and found them to be completely professional but with a feeling of giving 'the personal touch'. They were not pushy when selling and always kept us updated with both buying and selling our property. Would highly recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
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