5/5
TrustpilotConnor was great showed us around and…
Connor was great showed us around and answered all the questions we had. Called me later with more details. The dealings I have had with this company are very satisfactory.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotThe Personal Agent is professional in every way.
The Personal Agent is, by far, the best estate agent in Epsom. Courteous, helpful, realistic valuations and thoroughly professional, Would not hesitate to recommend them
5/5
TrustpilotAt every point in the sale The Personal…
At every point in the sale The Personal Agent team were on hand to support.
5/5
TrustpilotGreat service
Great service! They helped us find our dream home in less than 3 months - start to finish!
5/5
TrustpilotBuy a house in Epsom
Excellent service.!Provided a great service throughout. Negotiated very well on our behalf and maintained a high profile company image. Supported our purchase of the property with various options to best suite our requirements. Special thank you to Sarah and kristine keeping us informed throughout of the progress.
5/5
TrustpilotWe have sold and bought with The…
We have sold and bought with The Personal Agent and found them to be completely professional but with a feeling of giving 'the personal touch'. They were not pushy when selling and always kept us updated with both buying and selling our property. Would highly recommend.
5/5
TrustpilotThe Personal Agent Ewell are a pleasure to work with.
The Personal Agent Ewell are a pleasure to work with. Our move wasn’t without challenges and Dan and him team work tirelessly to achieve the end goal, our dream home! Charlotte made our purchase within reach and Cat logistically made the exchange possible after endless phone calls and emails. I wouldn’t hesitate to recommend them to anybody in the local area. Thank you!!!!!
5/5
TrustpilotThe Personal Agent provided an…EXCELLENT service
The Personal Agent provided an excellent service during my purchase through them. They were always available and accommodating when I had questions or wanted to view the property. They responded to my emails and phone calls almost always on the same day. They really did provide a personal service. Thank you to the team!
5/5
TrustpilotHonest and approachable real estate agent.
Highly recommended for their honesty.
5/5
TrustpilotThe Personal Agent delivers results.
The Personal Agent delivers results.The staff are without exception polite, professional, helpful and knowledgable.They have an understanding and caring approach to their clients.I would highly recommend them without hesitation.
5/5
TrustpilotExcellent and professional agency
We used this agency to buy outnumbered house and sell our house. They are very nice and helpful. Very good with communication and they keep you posted with the progress of your sale or buy.
4/5
TrustpilotVery friendly service
Very friendly service; I was shown some houses before they were advertised anywhere.
4/5
TrustpilotTony
Kept us up to date on offers and offered their advise wisely
4/5
Trustpilotselling a property
Although the process was a difficult and challenging one at times, Andrew and Cat kept me informed about progress and any issues. They promptly returned calls and chased queries I raised. They remained professional at all times . I respected that Andrew was honest with me instead of the normal Estate Agent bull...t . Thanks for all your help x
5/5
TrustpilotExcellence
We applied to rent a property fromabroard. Joe, Emily & Michelle gave an excellent service. All questions and emails we answered promptly. We would highly recommend The Personal Agent to family and friends
5/5
TrustpilotThe personal agent has been very…
The personal agent has been very attentive and welcoming to us. They have been quick to help and reply to any of our questions. They have been great at keeping in touch and informed on our property. Great service that we would highly recommend.
4/5
TrustpilotMy estate agent was great
My estate agent was great. She (Kristine) was informative and knowledgable without being pushy. I didn’t get bombarded with properties that didn’t fit my price range or area of choice (like some others) I would recommend the personal agent.
5/5
TrustpilotJoe has an excellent knowledge of the…
Joe has an excellent knowledge of the local rental market and is able to give realistic advice to landlords. It is a very friendly office and always responds to calls and emails promptly.
4/5
TrustpilotIn my experience all seemed good,
All telephone and correspondence seemed good, they did not show me around the house as the owner wanted to do that himself. So it would be unfair to give 5 stars without sampling this part of the service
5/5
TrustpilotGood Communication
The Personal Agent handled a complicated house purchase well, easing our anxieties and kept communication honest and frequent throughout.
1/5
TrustpilotAwful service received...
Awful service received... I was their tenant and they left me at the rental property without hot water for over two months. After around nine weeks of having no hot water as the hot water had broken, and having patiently waited for repairs to be made... I was forced to pay someone to fix the issue. Once I had paid for replacement parts and labour for the issue to be fixed, I was evicted by the letting agent & landlord. I always paid my rent and always paid my rent on time.I also endured two years at the property without any curtains or blinds for privacy at the windows, despite having mentioned on several occasions. The maintainence company consistently failed to manager and maintain the communal areas. A Letting Agent should remain unbiased and work to serve both the landlord and their tenant, yet this Lettings agent seemingly only want to serve the landlord for their own personal financial gain whilst treating the tenant in a disgraceful and disrespectful way. They ought to be ashamed of themselves. The Lettings branch manager threatened my guarantor over the phone. The Lettings branch property manager is completely incompetent, not knowing how to successfully manage a property and the issues that may inevitably arise on occasion. You’re meant to receive a fair level of service within life, especially when you’re paying for someone’s services... I was ripped off and evicted for no reason, having then lost all my new furniture and possessions as I couldn’t afford to put them into a storage facility. The irony being that I always paid my rent and always paid my rent on time... they ought to be ashamed of themselves.Tenants please be warned.
Agent replied · 16 June 2024
Dear Josh, As previously explained to you, we continually tried to send the manufacturer in to repair the boiler and we explained the importance of the boiler being repaired by a professional and asked you not to fix the boiler yourself.Your shoddy workmanship led to the invalidation of the Landlords warranty. Add to that the thousands of pounds you owe them in unpaid rent and the court summons to you, hopefully you will now understand the reason for you being asked to leave the property. To resolve this issue, the Landlord's are looking for you to compensate them for their losses.
5/5
TrustpilotApproachable team
I would like to start saying I have almost never had good experiences with state agents. I find that they often lie, push you over and will put their interest over anything. I did not feel that this was the case with the people I encountered at The Personal Agent. Perhaps is a great thing that they seem to be local people selling within their area. So if you are looking for a human touch and an approachable team, this could be the place. I hope other big names will take example and change their ways.
5/5
TrustpilotGreat Service
Andrew was excellent throughout the process in helping to get a tricky chain completed.
5/5
TrustpilotWere extremely impressed by the service…
Were extremely impressed by the service from all the folks in the Stoneleigh office, especially Andrew who did everything in his power to make sure everything worked out fine.Many, many thanks, Pat and Geoff Lambert
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
