Trusted Agent profile · Surrey
Verified
★★★★★
3,890 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a very pleasant experience with the Personal Agent in Stoneleigh team. Andrew, John and Paul seemed very professional and friendly. The communication was great. Definitely want to use their service again.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback. We are so pleased the team here at The Personal Agent Stoneleigh provided you with both a professional and friendly service!
5/5
GoogleWe used the Personal Agent for our last house purchase and found them excellent throughout what was a very protracted and complex process for us. Nothing was to.much trouble and they were always available for advice and assistance. Would recommend and use them again.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind words Martin and Ilinka.
5/5
GoogleWe used Dan Bennett at the Personal Agent to help us find our new home. Dan was always quick to respond, understood our requirements and helped us immensely. He was punctual and professional and reliable. We couldn't have asked for more. Thanks Dan. From Mary & StuartPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleIn our property search while dealing with a number of agencies, The Personal Agent stands out by a mile. They are very professional and they pay attention to what one is looking for. I only ever dealt with John and Luka - both brilliant at their job. Thank you very much.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback. We work hard to ensure every customer receives the very best service.
5/5
GoogleThe reason the Personal Agent in Stoneleigh stands head and shoulders above the rest of their peers is due to the strength of their team members (in my case; Dan, Paul and John). The communication between staff was great. When one member was busy the other was always able to field my questions as they had knowledge about each others work/properties. The ongoing support/communication was very much appreciated. I would happily recommend them.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback Tyrone. We are so pleased that you were provided with outstanding service from Dan, Paul and John!
5/5
GoogleThe guys at the Personal Agent are in a class of their own. The work they do around the Epsom and Ewell area is second to none and I was thoroughly impressed with their work from initially showing us the property to purchase and completion. John, Andrew, Catherine and Amish were super helpful - I would recommend using them to purchase your next property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Sam. We are pleased that you received the very best service from our team!
5/5
GoogleThe Personal Agent have been excellent throughout the selling of our house. With trying to sell a property there are always ups and downs, but everyone at The Personal Agent were always responsive and working hard to sell the property. Excellent and thank you ... we would definitely recommend to allPositiveResponsiveness
Thank you for your feedback. The team work hard to provide you with excellent and efficient service!
5/5
GoogleI chose The Personal Agent as they sold my neighbours house and figured it would be a good idea to use them as they knew the area and the design of the house and had success! I was put in touch with an agent at the Stoneleigh branch called Dan. Now Dan is a pretty unique guy. He is always upbeat and positive and is completely honest with you, he tells it how it is in a very positive way, even when it's not great news!! I always make a point of asking him how he is and his response is always "Fantastic" so now in my house we call him Fantastic Dan!! I have been very impressed with the amount of viewings I have had and they always give you plenty of notice. I particularly like the text reminders as I work full time in a hospital and sometimes forget what day it is!! I like lighting candles for my viewings and Dan always blows them out for me when he has finished the viewings which I hadn't even considered! Thank you. I am now moving forward with my sale and am hoping for a relatively quick move which I know will be fully supported by The Personal Agent team. Alison Milligan.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to write such a lovely review Alison. We are so pleased that Dan provided you with outstanding service during your time with us! We hope you are enjoying your new home!
5/5
GoogleWe purchased our property through the personal agent, they were very reliable, helpful and professional. We dealt with Paul, John and Cat and they made sure that they kept us informed at every stage of the process to completion and were easy to get hold of whenever we needed them and communicated clearly. I highly recommend them!PositiveProfessionalism
Thank you for your feedback. We are so pleased that Paul, John and Kat provided you with excellent service throughout your time with us!
5/5
GoogleFantastic service provided by the Personal Agent. Efficient service that got our property into marketing and under offer really quickly. Paul has been brilliant at offering reliable and honest advice throughout the process and continues to keep us updated with the sale. Would highly recommend!PositiveProfessionalism
Thank you for your feedback Sinead. We are so pleased that you received excellent service from Paul and the team!
5/5
GoogleHaving been in the property business for many years, I was pleasantly surprised at how proactive and eager this company were in selling my property. It sold for more than the asking price within just a few days. The follow up support was excellent, showing patience and professionalism when natural last minute nerves came into play. I can certainly recommend this agency without any hesitation.PositiveResponsiveness, Professionalism
Thank you for your feedback Paul. We are so pleased that you received excellent service and support from the team.
5/5
GoogleVery happy with the service provided. Very professional and helpful. We were given honest and helpful information right from the beginning, from the valuation of our property to the sale. Our property was marketed very well. We would like to thank The Personal Agent especially: Dan Bennett and Ren Pugh, for their help and advice in marketing our property and with the sales negotiation. We will definitely recommend The Personal Agent for their professional and excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Aarti. Here at The Personal Agent Stoneleigh and Ewell we work hard to exceed each clients expectations.
5/5
GooglePersonal agent has been brilliant from the start. Dan was helpful when we sold out property. Following Cat had guided us through the process and has kept both myself and our buyers informed at every stage. Cat has been proactive and really support through your not sure how we could have done it without herPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback!
5/5
GoogleAbsolutely outstanding service from Personal Agent!! I have been looking for a property for the past 6 months and therefore, dealt with multiple estate agents in the Stoneleigh area but these guys were the best in terms of professionalism, knowledgeable and helpful especially Dan, John and Paul. They were easy to get hold off and always fair when it comes to negotiations. Will definitely be using them when I come to sell my house. Thank you!!PositiveResponsiveness, Professionalism
Thank you for your feedback. We are pleased that you received excellent service from Dan, John and Paul!
5/5
GoogleWe recently used The Personal Agent in Stoneleigh to sell our property and despite the demand the industry was seeing, I felt we always got a very personal service from the team (the business name is well justified!). Moving house can be stressful, so it was nice to have such a friendly team on hand in Paul, John, Dan and Luca! We got a good offer on our house only 4 weeks after going live and although we decided against moving in the end, the agents always had our best interests at heart, whilst responding well (and at speed) to our changing situation. From receiving a valuation to accepting an offer, the whole process was highly professional and seamless and when we decide to move again, I won't hesitate to use The Personal Agent.PositiveResponsiveness, Professionalism
Thank you for your feedback Lydia. We are so pleased that Paul, John, Dan and Luca provided you with excellent service throughout your time with us! We work hard to ensure our customers expectations are exceeded :)
5/5
GoogleI am very pleased with Stoneleigh team of Personal Agent. I think they are the top professionals in this area and tries their best for clients. Every member such as Paul, Luca, Dan and Cat are very helpful and reliable all the time, and John R in particular was the greatest negotiator and a bluebird who helped us find a new dream home. I was truly impressed by his sincere help. Progression system is also an excellent idea because you can monitor every step. (It may not necessary as you will be kindly updated via email or a call though.) I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Joungmin. We are pleased that The Personal Agent - Stoneleigh team provided you with excellent service during your time with us!
5/5
GoogleCallum from Personal Agent has been amazing in helping us secure our dream home in our dream location. It’s been a longwinded and complicated one to agree with all the various parties involved and he was always been on the ball with getting us feedback. He put up with my endless amounts of questions and constant calls and I couldn’t recommend him enough. We’re happy with the house and happy that Callum secured this sale after all of the back and forth. Thanks again!PositiveResponsiveness, Professionalism
Thank you for your review Layo. We are pleased to hear that Callum provided you with outstanding service during your time with us! We hope you enjoy your new home!
5/5
GoogleWe are happy with the services of which The Personal Agent in Banstead has provided us with. Many thanks to Tom Iddenden who was always checking and updating us on the process. He is very professional and tirelessly listened to all of my queries. He was always liaising with the vendor & vendor’s solicitor, and would update me on what’s happening.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Nila! We are so pleased that Tom and The Personal Agent Banstead team provided you with excellent service.
5/5
GoogleA few months ago I called the office to get some advice on my property I wanted to sell. I ended up speaking to Ted Goodman, he was very friendly, professional and answered all my questions & concerns. Throughout the whole selling process, he communicated regularly and provided expert advice and guidance. He recently managed to sell my property, and therefore I highly recommend his services, Thanks Ted!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave a review. We are so pleased Ted provided you with excellent service!
5/5
GoogleJoe from the Epsom office found me the perfect apartment. He was knowledgeable, professional and really helpful.PositiveProfessionalism
Thank you for your feedback Chris. We are so pleased that Joe provided you with excellent service during your time with us. We hope you enjoy your new home!
5/5
GoogleWould like to thank Joe for he’s fantastic advice when searching for a new home . Super responsive and knowledge of the market was fantastic .PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback Elliot. We are pleased that Joe provided you with a professional and excellent service during your time with us.
5/5
GoogleDealing with Adam during this process has been really reassuring! He's been really informative and quick to respond to all my queries. Thank you Adam!PositiveResponsiveness, Professionalism
Thank you for your feedback Sophie. We are pleased that Adam provided you with excellent service throughout your time with us!
5/5
GoogleI had a really good experience with Joe on the sales team, he was polite professional, attentive and honest Would use personal agent again for sure and recommend Joe to help with finding you your home.PositiveProfessionalism
Thank you for your feedback Lucy. We are so pleased to hear that Joe provided you with outstanding service!
5/5
GoogleSmooth from start to finish. Joe was great to deal with on our purchase, good communication and helped with any questions we had and issues that came up.PositiveResponsiveness, Professionalism
Thank you for your review. We are so pleased Joe provided you with outstanding service during your time with us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 20192020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
British Property Awards by year, 2025 to 20232025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,598 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
