Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSmooth from start to finish. Joe was great to deal with on our purchase, good communication and helped with any questions we had and issues that came up.PositiveResponsiveness, Professionalism
Thank you for your review. We are so pleased Joe provided you with outstanding service during your time with us!
5/5
GoogleHad an excellent experience searching for property with Chloe. Listened to my criteria, had a laugh and felt genuinely looked after. Absolutely the best agency in the area.PositiveProfessionalism
Thank you for your feedback Glen. We are pleased that Chloe provided you with excellent service.
5/5
GoogleWe received a 5***** service from the Personal Agent Epsom, would highly recommend. Joseph Edwardson is very professional, knowledgeable and helpful. The personal agent team are always on hand to answer and questions or enquiry’s you may have. Are house was sold for full asking price in less then a week. We now await are next home through the PA, an all round excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Kat. We are so pleased Joe provided you with outstanding service, we work hard to make sure all our customers receive only the very best service.
5/5
GooglePleasant experience with Joe handling the whole process from start to finish. As first time buyers we needed a lot of guidance and throughout he was there at all times to answer any questions we had. We can’t recommend enough. Thank you!PositiveProfessionalism
Thank you for your feedback. We are pleased Joe provided you with outstanding service. We hope you enjoy your new home!
5/5
GoogleAdam showed us round a beautiful property. Throughout the viewing he was extremely professional and extremely helpful. He was a brilliant agent and an asset to his team. Would highly recommend using Adam as an agent to anyone looking to view, buy or sell a property!PositiveProfessionalism
Thank you for your feedback Francesca. We are so pleased that Adam provided you with outstanding service throughout the duration of your property search with us!
5/5
GoogleI selected The Personal Agent based on the presentation Andrew Burn made to me. Excellent sales pitch and the follow through did not disappoint. The team were thoroughly professional. Had a huge number of views and offers within days of the property being advertised. Accepted the offer that suited us the best. Ren was EXCELLENT in keeping us up to date with what was going on with the buyer and their solicitors. Thank you!PositiveResponsiveness, Professionalism
Thank you for your feedback Javed. We are pleased that the Andrew and the team at The Personal Agent - Epsom provided you with excellent service during your time with us.
5/5
GoogleRating only, no written review.
Thank you for your feedback Luke!
5/5
GoogleRating only, no written review.
Thanks for your feedback.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback Mark!
5/5
GoogleThe Personal Agent has been great during my house search process. The staff are all very patient and helpful, in particular Joe, who has been very attentive and supportive every step of the way. Thank you!PositiveProfessionalism
Thank you for your feedback Chloe. We are pleased that Joe and the team provided you with excellent support and overall service throughout your time with us.
5/5
GoogleVery happy with Paul and the Team at Personal Agent throughout the process of our house purchase. They were very professional and kept us up to date throughout the proceedings. Great!
Thank you for your feedback Stephen. We are so pleased Paul and the team provided you with the very best service during your time with us!
5/5
GoogleAmish from the sales progression team at the Personal Agent, Ewell, was invaluable. He called to update me regularly and was always positive, upbeat & cheerful. He liaised between the parties and ironed out any issues. An excellent service!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are pleased that you received excellent service from our team!
5/5
GoogleThe Personal Agent provided excellent service when I sold my flat. Joe Edwardson handled the initial sale professionally and was really helpful in the process. I am also particularly grateful to Ren Pugh, the Sales Progressor, who was instrumental in assisting with the final process of moving to exchange and completion. Without her assistance, the whole process would undoubtedly have been a lot more difficult!PositiveResponsiveness, Professionalism, Value
Thank you for your feedback! We are so pleased the team here at The Personal Agent - Epsom provided you with excellent service.
5/5
GoogleI sold and bought simultaneously through The Personal Agent and they went above and beyond. Joseph was especially attentive during the process and kept me in the loop the whole time. He even assisted with various issues once the sale and purchases had completed. I wouldn't hesitate to recommend!
Thank you for your feedback Nick. We work hard here at The Personal Agent to make sure we go above and beyond for all our customers. We are so pleased Joseph provided you with outstanding service.
5/5
GoogleI have been working with Joe to secure me my first property and I can honestly say he has been amazing. I am in property myself and the experience I have had with other agents in the area is nothing less than awful. Joe goes above and beyond to deliver a high level of customer service, taking calls on his day off, responding to all queries as quickly as possible and being honest at all times. I would highly recommend using him and think he is a great asset to The Personal Agent. Thank you for all your help Joe! :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Georgie. We are pleased that Joe provided you with outstanding service. We work hard here at The Personal Agent to ensure that expectations like yours are exceeded! We hope you enjoy your new home!
5/5
GoogleI have had an excellent experience selling my home with The Personal Agent. They have been brilliant throughout the whole sales process. Sarah in the Sales Progression Team has been instrumental in sales process and has worked diligently and professionally always keeping me updated at each stage. I would definitely use the team again.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback. Here at The Personal Agent we work hard to ensure all clients receive the very best service from us.
5/5
GoogleWe were very impressed when we first met with Richard when he came to value the property and give us great advice that we were looking for. We knew after meeting Richard that it was Personal Agent who we wanted to market our property. The brochure and video tour that the team put together was so impressive. We were introduced to Joe who was put in charge of the sale and he arranged and conducted the open day which was a huge success with numerous viewings and offers. Joe’s communication with us was excellent and he kept us informed at all times. In fact all members of the Epsom branch were extremely helpful whenever I telephoned. After an offer was accepted Sarah stepped in from the Progression Team to keep us updated and to get the sale completed. She too was excellent throughout. We would highly recommend Personal Agent, they truly provide a personal and professional service.
Thank you for your feedback Colin. We are so pleased that Richard provided you with outstanding service, here at The Personal Agent - Epsom we work hard to ensure every client receives the very best service!
5/5
GoogleThe Personal Agent Banstead branch , have been fantastic. Callum has been extremely helpful, helping to sell and buy my properties. Superb service , i would thoroughly recommend.
Thank you for your feedback Nicky. We are so pleased that Callum provided you with excellent service during your time with us. We hope you enjoy your new home!
5/5
GoogleCallum from Personal Agent has been amazing in helping us secure our dream home in our dream location. It’s been a longwinded and complicated one to agree with all the various parties involved and he was always been on the ball with getting us feedback. He put up with my endless amounts of questions and constant calls and I couldn’t recommend him enough. We’re happy with the house and happy that Callum secured this sale after all of the back and forth. Thanks again!
Thank you for your review Layo. We are pleased to hear that Callum provided you with outstanding service during your time with us! We hope you enjoy your new home!
5/5
GoogleA very welcoming and professional team that have supported me from start to finish in finding my next home. One individual Bradley Snape must receive recognition as being a star of the team as he went above and beyond with his customer service. This in all made the service I received fantastic and have already recommended him to others in the area.
Thank you for your review William. We are so pleased that Bradley provided you with outstanding service during your time with us, we work hard to ensure all clients receive the very best service.
5/5
GoogleI would like to recommend Katie Jenkins. She is approachable and always very helpful, warm , engaging , efficient and very professional. We are tenants and since we moved into the property we had numerous problems and Katie was always very helpful in resolving them. Katie is real pleasure to deal with. She is clearly an asset to 'The Personal Agent'. Thank you so much! Krystyna
Thank you for your kind words Krystyna. We are so pleased Katie provided you with outstanding service throughout your time with The Personal Agent!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
