Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLiaised with Callum and was a very professional and helpful service. Would highly recommend for anyone looking in the Banstead / Epsom area!
Thank you for your feedback Sandy. We are pleased to hear Callum provided you with professional and efficient service during your time with us!
5/5
GoogleReally happy with the service provided by Callum and George. Thanks for all your hard work and helping us sell our property so quickly! Highly recommended.
Thank you for your feedback. We are please Callum and George provided you with both professional and efficient service.
5/5
GoogleA big thank you to Emily for dealing with my request and keeping me up to date with some issues that arose during my housing process. My requests were dealt with promptly and efficiently.PositiveProfessionalism
Thank you for your feedback. We are pleased Emily provided you with excellent service!
5/5
GoogleTed was a real breath of fresh air to deal with and was always on hand to answer my queries, night or day. He really cares about his clients and is not just in it to make a quick buck! I would not hesitate to recommend him to friends and family.PositiveProfessionalism
Thank you for your feedback Sam. We work hard here at The Personal Agent to ensure all our customers receive the best service. We are so pleased that Ted provided you with just that!
5/5
GoogleWe would like to thank Personal Agent staff for their brilliant support for our recent sale. Particular thanks to George for his advice and very many thanks to Tom for all his dealings with us, whether at the end of the phone or when he came to the house to show round the prospective buyers. Brian and Carol Duffield Road - Walton On The HillPositiveProfessionalism
Thank you for your feedback Mark. We are so pleased George, Tom and the team provided you with excellent service throughout your time with us.
5/5
GoogleOverall a good service provided on the sale and purchase 👍 Like to say thanks to all involved, George, Tom and Callum. We were told that Callum had only started work with Personal Agent recently but you would never of thought it, a true professional and a great asset to the company, thanks for your help.PositiveProfessionalism, Value
5/5
GoogleThe team at Personal Agent Banstead are amazing, special thanks to Callum who officiated at the open day, he did an incredible job and as promised sold my house for me on that day👍 All members of staff that I have encountered have been polite, enthusiastic and very professional, I really feel that they have my best interests at heart !! Superb service, would thoroughly recommend them.PositiveProfessionalism
Thank you for your review. We are so pleased that Callum provided you with efficient and professional service!
5/5
GoogleTom Iddenden has been amazing! We are really impressed with the service we have had with Tom at The Personal Agent! He kept us and our buyers up to date throughout the whole process. Tom is extremely proactive, committed and will go the extra mile for you 100% of the time. A big thank you from us Tom! :) Just to mention the they sold our house for jusr a 1 day (on the market Sturday afternoon got an offer which we accepted on Monday morning)PositiveResponsiveness, Professionalism
Thank you for your feedback. We are so pleased Tom provided you with outstanding service during your time with us :)
5/5
GoogleWith everything that is going on in the world at the moment it really fantastic to see that The Personal Agent are doing such a professional job in particularly testing times. The great thing about the team in Banstead is that they employ ‘good old fashioned values’, honestly, punctuality and most importantly they are in control of the transaction and keep you informed every step of the way. I am happy to say that I purchased and sold through The Personal Agent and the process has been seem less. A big thank you to Tom, George and the team ***** 5 star service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely feedback Grant. We work hard here at The Personal Agent to make sure our customers receive only the very best service from us. We are pleased Tom, George and the team provided you with outstanding service.
5/5
GoogleThe personal agent Banstead branch has been excellent. They are responsive, professional and truly try to help if they can. Tom Iddenden was specifically very helpful in liaising between us and the vendor and was happy to arrange multiple viewings. The move in was made simple and the house was in immaculate condition. Generally very happy. Will definitely consider using the Banstead office when we decide to move to the next house.PositiveResponsiveness, Professionalism
Thank you for your review Mostafa. We are so pleased Tom and theThe Personal Agent - Banstead team provided you with outstanding service during your time with us!
5/5
GoogleFantastic. Superb professional service. The photos and videos and brochure of my property were of excellent high class quality and showcased my property to its best potential. Everything was organised and completed in a very quick and professional manner in regards to putting property on site. Great communication as well in regards to how progress was going and organising of viewings. I would highly recommend this estate agents for anyone looking to sell their property. They go all out to make sure you get the best service possible. I would not hesitate in using them again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs first time buyers my Fiancée and I were very impressed by the service of Tom and George. We were booked in for a viewing very quickly, Tom was really helpful each time we viewed the property and they were always reachable by phone and by email. We were most impressed by how they stayed in contact throughout the process and kept checking in with both sets of solicitors to keep things moving forward. I would definitely recommend The Personal Agent.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Robbie. We are pleased to hear Tom and George provided you with excellent service. We hope you enjoy your new home!
5/5
GoogleFantastic service, I applied to view some properties and had a message back within minutes from Callum at the Banstead Branch. He gave me clear information on the properties and has kept me fully informed throughout. At viewings he has made us feel at ease and is very knowledgeable. Well spoken, friendly and is clearly passionate about the client’s experience. I would definitely recommend The Personal Agent to others, a very professional and polite company. 5 StarsPositiveProfessionalism
Thank you for your feedback Keren. We are so pleased that Callum provided you with professional and friendly service!
5/5
GoogleThe whole team at Personal Agent in Banstead are first class. They have been absolutely brilliant in helping us sell our property. They have been professional from the outset keeping us informed every step of the process, giving us feedback on viewings, making suggestions to help the sale and now we have an offer and are looking forward to completion. Well done and thank you! I have no hesitation in recommending this excellent Estate Agency.PositiveProfessionalism
Thank you for your feedback Darren. We are so pleased that the team provided you with both professional and efficient service during your time with us!
5/5
GoogleThis is the second time I've used the Personal Agent and they were great. on top of things, following up and proactive. Exactly what was wanted and they delivered. Thank you.PositiveResponsiveness, Professionalism
Thank you for your feedback! Here at The Personal Agent we make sure that each client receives the best service.
5/5
GoogleExcellent service, they were flexible with appointments and listened to what we wanted and went out of their way to help us find our new flat, I highly recommend them.PositiveResponsiveness, Professionalism
5/5
GoogleWe have found all the staff at the Personal Agent to be super helpful and professional. They are very knowledgable and have always worked quickly and effectively. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have used the Personal Agent to manage letting our property over the last 6 years. The staff are excellent, they have taken the strain out of letting. We would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that the Lettings team provided you with excellent service.
5/5
GoogleI use the Personal Agent to manage a flat. They have been very good at bringing to my attention any problems or other issues which need my authority to call a tradesperson. The paperwork has always been prompt and well presented. In particlular I would like to express my gratitiude to the property manager Katie Jenkins, who has always been helpful and considerate. She knows her job!PositiveProfessionalism
5/5
GoogleI am very please with the service the Personal Agent provided myself and partner in finding a new property to rent. 'Matthew' was very professional from our initial meet. He allowed us to view the property and remained distant outside due to the Covid Restrictions. He also communicated our needs to the Landlord so that the property was in the condition we wished for. 'Matthew' also allowed us to visit the property at short notice before we move in so that we could take measurements. The process to move in and complete all paperwork has been very good. Definitely, recommend the Personal Agent to perspective Tenants, Buyers and Sellers.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback Daniel. We are pleased that Matthew and the team here at The Personal Agent provided you with efficient and professional service!
5/5
Google“Simply brilliant...” Having used the Personal Agent's Letting and Property Management service for a number of years now. Absolutely professional and thorough. Super friendly staff, Joe, Katie, Michelle, and Ria just to name a few. And communication is great. It really takes all the heavy lifting of letting property off me. Can honestly say best estate agents I have dealt with. Recommended unreservedlyPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that you received excellent service from The Personal Agent team.
5/5
GoogleThanks again to the whole team at The Personal Agent Lettings. I'm especially grateful to Katie Jenkins (Property Manager) for the hard work to propose and execute creative solutions. She ensures that the tenants receive the very best service and the property remains in excellent condition. I have been a very satisfied landlord for over 5 years and received positive feedback from all tenants in the property. I have no hesitation in recommending The Personal Agent team!PositiveResponsiveness, Professionalism
Thank you for your lovely words Andy. We are pleased that the team at The Personal Agent provided you with outstanding service, we work hard to meet expectations like yours!
5/5
GoogleThis is the second time I've used the Personal Agent and they were great. on top of things, following up and proactive. Exactly what was wanted and they delivered. Thank you.PositiveResponsiveness, Professionalism
Thank you for your feedback! Here at The Personal Agent we make sure that each client receives the best service.
5/5
GoogleExcellent service, they were flexible with appointments and listened to what we wanted and went out of their way to help us find our new flat, I highly recommend them.PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
