5/5
GoogleWe have found all the staff at the Personal Agent to be super helpful and professional. They are very knowledgable and have always worked quickly and effectively. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe have used the Personal Agent to manage letting our property over the last 6 years. The staff are excellent, they have taken the strain out of letting. We would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback. We are so pleased that the Lettings team provided you with excellent service.
5/5
GoogleI use the Personal Agent to manage a flat. They have been very good at bringing to my attention any problems or other issues which need my authority to call a tradesperson. The paperwork has always been prompt and well presented. In particlular I would like to express my gratitiude to the property manager Katie Jenkins, who has always been helpful and considerate. She knows her job!PositiveProfessionalism
5/5
GoogleI am very please with the service the Personal Agent provided myself and partner in finding a new property to rent. 'Matthew' was very professional from our initial meet. He allowed us to view the property and remained distant outside due to the Covid Restrictions. He also communicated our needs to the Landlord so that the property was in the condition we wished for. 'Matthew' also allowed us to visit the property at short notice before we move in so that we could take measurements. The process to move in and complete all paperwork has been very good. Definitely, recommend the Personal Agent to perspective Tenants, Buyers and Sellers.PositiveResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Daniel. We are pleased that Matthew and the team here at The Personal Agent provided you with efficient and professional service!
5/5
Google“Simply brilliant...” Having used the Personal Agent's Letting and Property Management service for a number of years now. Absolutely professional and thorough. Super friendly staff, Joe, Katie, Michelle, and Ria just to name a few. And communication is great. It really takes all the heavy lifting of letting property off me. Can honestly say best estate agents I have dealt with. Recommended unreservedlyPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback. We are so pleased that you received excellent service from The Personal Agent team.
5/5
GoogleThanks again to the whole team at The Personal Agent Lettings. I'm especially grateful to Katie Jenkins (Property Manager) for the hard work to propose and execute creative solutions. She ensures that the tenants receive the very best service and the property remains in excellent condition. I have been a very satisfied landlord for over 5 years and received positive feedback from all tenants in the property. I have no hesitation in recommending The Personal Agent team!PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your lovely words Andy. We are pleased that the team at The Personal Agent provided you with outstanding service, we work hard to meet expectations like yours!
5/5
GoogleAdam was highly professional and would recommend!PositiveQuality
Agent replied · 19 June 2024
Thank you for your feedback Tyler. We are pleased Adam provided you with excellent service!
5/5
GoogleAs a buyer I'm happy with their service and them being professional and supportivePositiveQuality
Agent replied · 19 June 2024
Thank you for your feedback Ali. We work hard to ensure all our clients receive the very best service. We hope you enjoy your new home!
5/5
GoogleAdam was extremely helpful in finding us our new home!PositiveProfessionalism
Agent replied · 19 June 2024
Thank you for your feedback Georgia. We are pleased Adam provided you with excellent service and we hope you enjoy your new home!
5/5
GoogleI have found the Epsom office to be very helpful. In particular Chloe Jackson has gone out of her way to help.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Susan. We are so pleased that Chloe and the team have provided you with excellent service!
5/5
GoogleReally great professional service by Adam latter and all the team at personal agents Epsom Highly recommendedPositiveProfessionalism
Agent replied · 19 June 2024
Thank you for your feedback Keiran. We are so pleased that Adam and the team provided you with excellent service!
5/5
GoogleThank you to Adam for being very helpful in the house buying process. A very kind and professional gentlemen.PositiveProfessionalism
Agent replied · 19 June 2024
Thank you for your feedback. We are pleased that Adam provided you with the very best service, we work hard to ensure all our clients receive just that.
5/5
GoogleAdam Latter is great estate agent to work with, thank you for helping me buy my first home!PositiveProfessionalism
Agent replied · 19 June 2024
Thank you for your feedback Luke. We are so pleased that Adam provided you with excellent service during your property search with us. We hope you are enjoying your new home!
5/5
GoogleAdam was so helpful and knowledgeable. He couldn't do more for us and we are so thankful.PositiveQuality, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Emma. We are pleased that Adam provided you with excellent service during your time with us.
5/5
GoogleAdam did a great job as our personal agent and I couldn't recommend him as an agent more 👍PositiveQuality, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Siddharth. We are pleased that you received excellent service from Adam.
5/5
GoogleVery impressed with the personal agent and in particular Chris... Clearly knowledgeable, proactive, and driven to get the right outcome for all parties.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Mark. We are so pleased Chris and the team provided you with the very best service!
5/5
GoogleI have dealt with Joe Edwardson in Epsom and found him to be extremely professional and personable, willing to go the extra mile, I would definitely recommend him and the company to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Phill. We are so pleased that Joe provided you with the very best service.
5/5
GoogleJoe Edwardson was really helpful in arranging viewings when looking for my new home. Very efficient and communicative service.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Danielle. We are please Joe provided you with excellent service!
4/5
GoogleThe Personal Agent were efficient and always kept me in the loop regarding the status of the exchange, Joe and Amish were pleasant and always on the end of the phone happy to answer queries and chase any issues upPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Alex. We are pleased that you received excellent service from Joe, Amish and the team here at The Personal Agent.
5/5
GoogleHighly recommend The Personal Agent! Adam was very helpful and knowledgeable without forgetting to be friendly. Big thanks to The Personal Agent and Adam especially for time and efforts.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your lovely review. We are pleased Adam and The Personal Agent team provided you with excellent service!
5/5
GoogleJoe helped me throughout the whole process, our chain faced plenty of problems but he was on there to help throughout. Would happily recommended The Personal Agent.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your feedback Ben. We are pleased that Joe provided you with excellent throughout the duration of your time with us.
5/5
GoogleI had a great experience with joe from sale, he was both professional and Quick to respond to my query’s. He made the experience easy and stress free!PositiveResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback John. We are so pleased that Joe provided both a professional and efficient service to you during your time with us!
5/5
GoogleChris Shaw is very professional and ultimately great at his job. Very responsive, knowledgeable, helpful and funny which helps during what can be a stressful time.PositiveResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Thank you for your feedback Becky. We are pleased that Chris provided you with excellent service during your time with us.
5/5
GooglePurchased our first home through TPA and have been walked through the process from beginning to end by Chris ad Sarah, very professional and patient with us, can recommend their services without a doubt.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you for your kind words Ben. We are pleased Chris and Sarah provided you with the very best service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
