5/5
GoogleI have used Rook Mathews Sayer Jesmond office to sell, buy and rent property. The staff are established, very polite and knowledgeable and are all so friendly. I highly recommend this estate agents. Thank you to the Jesmond team.
Trusted Agent profile
Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
- Rook Matthews Sayer Whitley Bay84 Park View, NE26 2TH742 reviews · 105 on Google (4.7)52 in the last 90 days
- Rook Matthews Sayer Morpeth17 Newgate Street, NE61 1AW734 reviews · 111 on Google (4.8)43 in the last 90 days
- Rook Matthews Sayer Ashington2 Laburnum Terrace, NE63 0XX716 reviews · 91 on Google (4.6)43 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)120 Roman Way, West Denton, NE5 5AD702 reviews · 66 on Google (4.5)46 in the last 90 days
- Rook Matthews Sayer Bedlington82 Front Street West, NE22 5UA687 reviews · 105 on Google (4.7)52 in the last 90 days
- Rook Matthews Sayer Amble56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ681 reviews · 55 on Google (4.5)43 in the last 90 days
- Rook Matthews Sayer Hexham46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ671 reviews · 32 on Google (4.8)47 in the last 90 days
- Rook Matthews Sayer Alnwick5 Market Street, NE66 1SS647 reviews · 78 on Google (4.7)47 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)51 St. Georges Terrace, Jesmond, NE2 2SX640 reviews · 39 on Google (4.4)43 in the last 90 days
Latest reviews from every Rook Matthews Sayer office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotNatalie Best went above and beyond to…
Natalie Best went above and beyond to help me with my move , she was always helpful and friendly .
5/5
GoogleRookMatthewsSayer , Whitley Bay office dealt with both the sale of our property and the purchase of the property we were buying . We had excellent service from the very beginning, a great teaser video prior to full launch which showcased our house beautifully. The subsequent support from all staff was excellent providing us with reassurance and support all along the way . As things moved closer to completion Katie (Sales Progresser) provided us with superb support helping us to achieve the move within a particular timeframe we were very keen to achieve. Highly recommended ! Thankyou for all your support we greatly appreciate it !!!
5/5
TrustpilotGreat Yet again
Yet again, using RMS and in particular dealing with Alistair at the Ashington branch made the process easier, and gave more reassurance than other providers I’ve used in the past.
5/5
GoogleI recently moved home. I used RMS Ashington branch as they came highly recommended and believe me they did not disappoint. The whole team are amazing. From the start of my journey to the end. I was given regular updates and help or information requested was followed up without quibble and always quickly. To move with such a professional team makes such a stressful time easier knowing you are in good hands. I cannot thank them all enough. If you're moving home in the Ashington area, you will be in good hands with these people .
2/5
GoogleThe service was disappointing & frustrating at times, RMS provided a patchy service, particularly when it came to arranging viewings. Several potential buyers complained to us about non returned calls, we even had a viewer arrive and we had not been notified (we were not at home). Despite several requests we never had any sort of profile on prospective buyers just their name & if they were in a position to buy. Unacceptable if we are doing all the viewings. Most of the staff were great, it seems that we were unlucky.
5/5
GoogleAs a first-time buyer, I’ve just had my offer accepted on the home I really wanted! I can’t thank Colleen, Jack and Laura enough for their support, advice and genuine care throughout the process. What many describe as the most stressful time of their lives was, for me, completely stress-free. I couldn’t recommend them highly enough, 10/10 👌🏻
5/5
GoogleRecently moved using RMS found all staff at estate agents very professional and helpful from the beginning valuation to eventual moving day. Clare especially was brilliant with communication and understanding can’t recommend them enough. Would not however recommend solicitors but no reflection on RMS.
5/5
GoogleRook Matthews have been great throughout the process of selling my property. They have kept me InTouch with proceedings and prompted when nothing was being done. I would not hesitate to recommend to anyone.i had previously been with another estate agent but they could not deliver the sale. Thank you Ellie and the Rook Mathews team for the sale.
5/5
TrustpilotLadies happy and helpful at Blyth branch
Rating only, no written review.
5/5
TrustpilotA superb experience all round.
I cannot speak highly enough about the service we got from Rook Matthews Sayer in Whitley Bay. From the outset, they won the battle to sell our property with their professional approach, handles the marketing and viewings with great understanding of what we, as sellers and the buyers needed to know. Needless to say, not only did we sell quickly, but above the listed price. A superb experience all round. They could not have been more helpful.
5/5
TrustpilotWe used Rook Matthew Sayers mortgage advisor…
We used Rook Matthew Sayers mortgage advisors and worked with Alistair for our first-time buyer mortgage. He made the whole process incredibly easy and stress-free. His care, attention to detail, and customer service were absolutely 5-star. We couldn’t recommend him highly enough.
5/5
TrustpilotAmazing team at Ashington branch…
I recently moved home using the Ashington branch of RMS.
5/5
GoogleI just wanted to give a massive shout‑out to RMS for making buying my house a breeze. From start to finish they were fantastic, professional, knowledgeable and always happy to help. Whenever I had a question they replied lightning‑quick, and the extra support they provided during what turned out to be a very stressful period was exactly what I needed. I didn’t actually sell my property through RMS, but my seller’s estate agent simply couldn’t match the level of service I received here. If I ever decide to sell in the future, RMS will be my first choice. A huge thank you to Jan for all her help, and also to Jamie at the mortgage broker, you both delivered a great service and made the whole process much smoother. Highly recommended!
5/5
GoogleA fantastic service from Alison and her Whitley Bay team. They went above and beyond in terms of their service. Lisa and Katie who we had most dealings with, kept us updated throughout the whole process. An extremely friendly and professional team that I would recommend to anyone selling / buying a house. Thank you for all your help.
5/5
GoogleRMS Whitley Baywere excellent at keeping us informed with progress. They were always positive, professional and supportive in any correspondence.
5/5
GoogleRMS Hexham were great to deal with. Leah was our main point of contact and she was fabulous to deal with. I'd recommend this estate agents to anyone.
5/5
GoogleLeah was our main contact throughout the purchase of our new home, and she was absolutely fantastic. We also dealt with James and the rest of the team, and everyone we spoke to was reliable, friendly and proactive. They kept us updated at every stage, were always easy to reach, and made the whole process smooth and stress-free. By a mile, they’re the best estate agents we’ve ever dealt with and we’re genuinely grateful for all their help. I can't recommend them enough!
5/5
TrustpilotFantastic
Made a stressful time so much less stressful.
5/5
TrustpilotExcellent service from Rook Matthew…
Excellent service from Rook Matthew Sayer Gosforth would definitely recommend.
5/5
TrustpilotExtremely helpful and polite
The staff were very friendly and extremely helpful during a very long buying process. They were always helpful and quick to follow up on any questions asked. I would highly recommend RMS to any buyer or seller.
5/5
TrustpilotVery professional company
We viewed a house that rook matthews of westdenton had advertised they were very professional they always were very helpful we vied the property a few times without any issues we went ahead and purchased the house and Clare from the westdenton branch was amazing all the way through very well done to her would definitely recommend using this company ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleExcellent service, both professional and friendly from start to finish. Often going g the extra mile to get our sale over the line. Thank you!
5/5
GoogleFriendly, always helpful and very professional. Excellent customer service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Rook Matthews Sayer is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 2025
2025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2024
2023 7 Gold across five branches The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2023
2022 6 Gold across four branches The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Regional Estate Agent, North EastMorpeth
- Local Gold (5)The British Property Awards 2022
2021 4 Gold across three branches The British Property Awards 2021 winners
- GoldThe British Property Awards 2021: Regional Estate Agent, North EastMorpeth
- Local Gold (3)The British Property Awards 2021
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Questions about Rook Matthews Sayer
Which Rook Matthews Sayer office has the most reviews?
Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 734.
Where are the Rook Matthews Sayer offices?
The nine Rook Matthews Sayer offices, by town:
- Alnwick: 5 Market Street, Alnwick, NE66 1SS
- Amble: 56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ
- Ashington: 2 Laburnum Terrace, Ashington, NE63 0XX
- Bedlington: 82 Front Street West, Bedlington, NE22 5UA
- Hexham: 46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
- Morpeth: 17 Newgate Street, Morpeth, NE61 1AW
- Newcastle Upon Tyne (120 Roman Way): 120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
- Newcastle Upon Tyne (51 St. Georges Terrace): 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
- Whitley Bay: 84 Park View, Whitley Bay, NE26 2TH
Has Rook Matthews Sayer won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
