5/5
GoogleRating only, no written review.
Trusted Agent profile
Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
- Rook Matthews Sayer Whitley Bay84 Park View, NE26 2TH742 reviews · 105 on Google (4.7)52 in the last 90 days
- Rook Matthews Sayer Morpeth17 Newgate Street, NE61 1AW736 reviews · 111 on Google (4.8)45 in the last 90 days
- Rook Matthews Sayer Ashington2 Laburnum Terrace, NE63 0XX718 reviews · 91 on Google (4.6)45 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)120 Roman Way, West Denton, NE5 5AD702 reviews · 66 on Google (4.5)46 in the last 90 days
- Rook Matthews Sayer Bedlington82 Front Street West, NE22 5UA689 reviews · 105 on Google (4.7)54 in the last 90 days
- Rook Matthews Sayer Amble56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ681 reviews · 55 on Google (4.5)43 in the last 90 days
- Rook Matthews Sayer Hexham46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ671 reviews · 32 on Google (4.8)47 in the last 90 days
- Rook Matthews Sayer Alnwick5 Market Street, NE66 1SS647 reviews · 78 on Google (4.7)47 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)51 St. Georges Terrace, Jesmond, NE2 2SX640 reviews · 39 on Google (4.4)43 in the last 90 days
Latest reviews from every Rook Matthews Sayer office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleAs a first time buyer I found it really helpful having someone to talk me through the first steps towards purchasing my new home. Jamie and the team were friendly, knowledgeable and happy to give advice even beyond the stage of securing my mortgage. Very happy with the support and experience received!
1/5
GoogleThe letting process is super tedious and unnecessary. Took forever to finish the procedures. Do not recommend...
5/5
GoogleHey 👋 Thanks to the RMS team and to Kerry for reviewing the place, very responsible with each email and great communication. I hope I can get the flat process completed as soon as possible. It’s great to have found RMS, especially when it’s your first time in Newcastle. Cheers, Yiyu
5/5
TrustpilotExcellent service from the Ryton…
Excellent service from the Ryton Branch, very knowledgable, professional and I would definitely recommend this office, the staff are simply brilliant.
5/5
TrustpilotGreat customer experience
From start to finish great customer service. We had 2 other estate agents out before making a decision on which agent suited our needs and the professionalism from David was far superior than the other agents which made our decision easy as he knew his stuff and presented us with a sales pack which no other agent did.
5/5
TrustpilotChris was very courteous and…
Chris was very courteous and professional and went above and beyond to help us in our journey to find a property in Newcastle.
5/5
TrustpilotJamie at Whitley Bay branch
I used Jamie at Whitley Bay branch to help me find a mortgage and he was fantastic. Just made a difficult process really easy. He’s taken a lot of the stress away and made things very easy. Highly recommended!
5/5
TrustpilotHouse Sale
Absolutely superb service from Rook Mathews Ryton,
5/5
TrustpilotThe team at the Hexham branch.
5/5
TrustpilotFast efficient friendly
Fast efficient friendly - kept in touch on a very regular basis with updates
2/5
GoogleSadly we cannot reccomend this estate agent. We sold our house with the Alnwick branch who were excellent but trying to buy a property with the Morpeth branch was a different story. I understand their contract is with the seller but to keep the buyer informed and reassured I would of thought would assist with a smooth sale. Unfortunately the ' sales progressor' in this instance appeared to have little initiative to drive the sale , or knowledge re land registry processes or able to communicate effectively . At no point in waiting 10 months to purchase a house did we recieve an update that was 'new' information and we have had great experience in the past with RMS with a purchase. Sadly we had to withdraw from the purchase after a very long wait experiencing homelessness along the way and no endpoint in sight . Extremely dissappointed.
Agent replied · 12 November 2025
Dear Allison, We’re genuinely sorry to hear that your experience with our Morpeth branch didn’t meet your expectations. Our team takes great pride in being recognised for their communication and dedication to supporting both buyers and sellers throughout the process. It’s important to clarify that matters involving the Land Registry or title issues must be handled by the solicitors acting for each party, this is out of our control. In this particular case, the sale was unfortunately delayed due to a complex Land Registry issue relating to unregistered parcels of land, which required an adverse possession application by the seller’s solicitor. Unfortunately, progress was further hindered by delays on the vendor’s solicitor’s side, a situation that was entirely outside of our control. As estate agents, we act as a liaison between solicitors and both sellers and buyers, passing on information as soon as it is provided to us. We offer the same high standard of communication and support to all parties involved, and our sales progressor maintained regular contact throughout, providing updates whenever new information became available. We fully appreciate how stressful lengthy transactions can be and regret that this situation caused you such frustration. We do wish you all the best for the future and are sorry that this experience did not reflect the high standards we aim to deliver. Kind regards, RMS
5/5
GoogleA year ago my house was given to RMS to sell.I had several buyers come and go due primarily to the amount of work my house needed but eventually they found a buyer and I have finally moved out.All thro the process I always felt they listened to me (good and bad) and that I was in charge of my house sale.My main contact was Laura who was outstanding in all aspects of the process.I would certainly use them again.
4/5
GoogleEllie was always very pleasant and helpful when contact was made 👍 …
4/5
GoogleWest Denton agents team members were very helpful and got my flat rented out pretty swiftly. Would recommend to other landlords.
5/5
GoogleRating only, no written review.
5/5
TrustpilotImpressive!
We bought our house via RMS at Bedlington and we were very impressed. Staff were friendly, professional, and dealt with any of our queries efficiently. Our moving process did drag out due to solicitor issues but we got there in the end! Big shout out to Claire!
5/5
GoogleRating only, no written review.
4/5
TrustpilotGood communication is vital…
I have recently delt with the Fenham branch of RMS for both letting and selling purposes. Although the whole process has been slow and frustrating at times there has been excellent communication and a very professional approach to getting satisfactory outcomes.
5/5
TrustpilotExcellent team /…
From start to finish this company / team have been amazing.
5/5
TrustpilotGreat service
Micheal Storey at Rook Mathew Sayers has been outstanding to work with. He previously helped me secure a Buy-to-Let mortgage, and I have now returned to him for another BTL purchase because of the excellent service I experienced.
5/5
TrustpilotGreat Service
Great Service, Michelle, Jemma and Dawn were a massive help from start to finish and made the sale of my house stress free.
5/5
GoogleI found RMS very helpful and professional. The lovely lady that arranged the viewing of the property, was Hannah Hay. She was very patient, informative and friendly, helping to make the viewing process run smoothly. I would certainly recommend RMS.
Agent replied · 12 November 2025
Thank you so much Linda for leaving such a lovely review and for highlighting Hannah to us!
5/5
GoogleHannah Hay, Tracey Wintrip and Lucy Forester were great at communicating when our property was available, supporting us through the paperwork side of rental and have all been incredibly welcoming too. Thank you for your enthusiasm and commitment in securing our new home.
Agent replied · 12 November 2025
Thank you so much Lucy for leaving the ladies in RMS Alnwick such a great review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Rook Matthews Sayer is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 2025
2025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2024
2023 7 Gold across five branches The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2023
2022 6 Gold across four branches The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Regional Estate Agent, North EastMorpeth
- Local Gold (5)The British Property Awards 2022
2021 4 Gold across three branches The British Property Awards 2021 winners
- GoldThe British Property Awards 2021: Regional Estate Agent, North EastMorpeth
- Local Gold (3)The British Property Awards 2021
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Rook Matthews Sayer
Which Rook Matthews Sayer office has the most reviews?
Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 736.
Where are the Rook Matthews Sayer offices?
The nine Rook Matthews Sayer offices, by town:
- Alnwick: 5 Market Street, Alnwick, NE66 1SS
- Amble: 56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ
- Ashington: 2 Laburnum Terrace, Ashington, NE63 0XX
- Bedlington: 82 Front Street West, Bedlington, NE22 5UA
- Hexham: 46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
- Morpeth: 17 Newgate Street, Morpeth, NE61 1AW
- Newcastle Upon Tyne (120 Roman Way): 120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
- Newcastle Upon Tyne (51 St. Georges Terrace): 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
- Whitley Bay: 84 Park View, Whitley Bay, NE26 2TH
Has Rook Matthews Sayer won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
