5/5
TrustpilotAlistair is amazing
Alistair is amazing, he makes switching and new mortgages easy and stress free. I’d 100% recommend him.
Trusted Agent profile
Rook Matthews Sayer estate agents in Morpeth, Whitley Bay, Ashington and 5 more
★★★★★
1,350 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Morpeth, Whitley Bay, Ashington, Newcastle Upon Tyne (two offices), Amble, Bedlington, Hexham and Alnwick. Together they have 1,350 reviews on two platforms, rated 4.7 out of 5 overall.
623
Reviews on Google
All 9 offices
727
Reviews on Trustpilot
Business-wide
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Our offices
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
- Rook Matthews Sayer Morpeth17 Newgate Street, NE61 1AW733 reviews · 111 on Google (4.8)45 in the last 90 days
- Rook Matthews Sayer Whitley Bay84 Park View, NE26 2TH724 reviews · 90 on Google (4.7)43 in the last 90 days
- Rook Matthews Sayer Ashington2 Laburnum Terrace, NE63 0XX715 reviews · 91 on Google (4.6)45 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)120 Roman Way, West Denton, NE5 5AD691 reviews · 57 on Google (4.5)45 in the last 90 days
- Rook Matthews Sayer Amble56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ679 reviews · 55 on Google (4.5)44 in the last 90 days
- Rook Matthews Sayer Bedlington82 Front Street West, NE22 5UA672 reviews · 91 on Google (4.7)45 in the last 90 days
- Rook Matthews Sayer Hexham46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ670 reviews · 32 on Google (4.8)49 in the last 90 days
- Rook Matthews Sayer Alnwick5 Market Street, NE66 1SS645 reviews · 78 on Google (4.7)48 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)51 St. Georges Terrace, Jesmond, NE2 2SX638 reviews · 39 on Google (4.4)44 in the last 90 days
Latest reviews from every Rook Matthews Sayer office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotMortgage Services
I've used RMS previously for mortgage services, specifically working with Alistair, so when it came to my latest remortgage, I didn't hesitate to get back in touch. What I had originally hoped would be a mortgage for a house move unfortunately became a remortgage on my existing property. However, Alistair guided me through the entire process from start to finish, providing clear advice and helping me secure a product at the best possible rate. Alistair consistently goes above and beyond for his clients, particularly in challenging market conditions where lenders can withdraw mortgage products faster than applications can be submitted. His knowledge, responsiveness, and commitment made a potentially stressful situation much easier to navigate. I wouldn't hesitate to use RMS and Alistair again in the future, whether that's for my next remortgage or when the time comes to attempt a move again. Highly recommended.
4/5
GoogleWe had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that RMS got us a sale over a very reasonable time-frame at a price very close to the figure at which we originally marketed the flat. We were happy how RMS presented the flat on their sales particulars. Communication was good and RMS have excellent sales staff. RMS made a good number of viewings and found us a buyer. We’ve just completed. For this we’re extremely grateful.
5/5
TrustpilotRMS is great ,i am particulary very…
RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailing and i say a big thank you .
5/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service we received when selling our mam’s house following her death. It was a difficult and emotional time for our family, but the estate agent was professional, compassionate and supportive throughout the whole process. They kept us informed, made everything as straightforward as possible and helped take some of the stress away. We really appreciate everything they did and would happily recommend their services.
4/5
TrustpilotWe got a sale in good time at a fair price
We had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that Rook Matthews Sayer got us a sale over a very reasonable time-frame at a price very close to the figure at which we originally marketed the flat. We were happy how RMS presented the flat on their sales particulars. Communication was good and RMS have excellent sales staff. RMS made a good number of viewings and found us a buyer. We’ve just completed. For this we’re extremely grateful.
5/5
TrustpilotExcellent local estate agent
We have just sold our parents house through the Fenham, Newcastle branch of RMS. This was an excellent and friendly service. They looked after us and answered all of our queries. I would happily recommend their service.
5/5
TrustpilotThe branch staff were very professional…
The branch staff were very professional and supportive throughout, to ensure a positive customer journey experience. The marketing exercise was exceptional and the team used the latest 360 camera techniques. Thanks again Bruce, Ellie and Claire, and I can’t fault the service!
5/5
Trustpilot⭐⭐⭐⭐⭐ 10/10
⭐⭐⭐⭐⭐ 10/10, The Best Mortgage Advisor I’ve Ever Dealt With I would like to give a huge thank you to Ash at RMS Agency for the outstanding service and support he provided throughout my mortgage process. From the very beginning, Ash was professional, knowledgeable, friendly and extremely helpful. He took the time to explain everything clearly, answered all of my questions and always kept me updated throughout the process. Whenever I needed advice or reassurance, Ash was there to help and made the whole experience feel much easier and less stressful. I have dealt with different people and services over the years, but I can genuinely say that Ash is the best mortgage advisor I have ever dealt with. His communication, professionalism and dedication to his clients are exceptional. He really goes above and beyond to make sure everything is handled properly and that you understand every stage of the mortgage process. I would also like to thank RMS Agency for the excellent overall service. Having someone like Ash representing the company makes a huge difference to the customer experience. I would highly recommend Ash to anyone looking for a mortgage advisor. If you want someone who is reliable, knowledgeable, approachable and genuinely cares about getting the best possible outcome for his clients, Ash is the person to speak to. 10 out of 10 from me. Absolutely first-class service. Thank you again, Ash and the RMS team, for all your hard work, patience and support. It has been greatly appreciated. Kind regards, Sabor
5/5
TrustpilotWonderful Team at Hexham Office…
Rook Matthews Hexham office have just completed the sale of my property. James Leah Scarlett and team have been very professional in all aspects of sale process. All staff go above and beyond to ensure a good service. I thank them all for their time trouble and kindness taken with my sale I would highly recommend this office.
5/5
TrustpilotWe had a fantastic experience with Alistair
We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and was always available if we had any questions or needed advice. Alistair went above and beyond in all aspects and made the process feel smooth and stress free. We felt well supported and he made us feel confident that we were making the right decisions by explaining the process so well.
5/5
TrustpilotGreat service
The staff at RMS Ryton Branch were very proactive and helpful throughout the process. This was the second property they sold for us and would not hesitate to use them again.
5/5
TrustpilotVery good service
Very good service, I was kept up-to date with sale at all times. Would highly recommend
5/5
GoogleGreat communication! Especially since we were first time buyers and didn’t know lot. All the staff were great at explaining and getting back to us regarding questions we had! Highly recommend.
5/5
GoogleExcellent care, support and guidance throughout the sale process. The team made a difficult situation easier when the house sale fell through quickly re marketing my property and achieving a higher sale price. Once we neared completion Leah was proactive in chasing up the buyers solicitor to complete in the desired week. I would highly recommend RMS Hexham. The solicitor they recommended was also excellent. Thank you!
5/5
TrustpilotVery supportive team
RMS made the experience of selling my home simple and straightforward, they were always very accommodating and supportive throughout the whole process.
5/5
TrustpilotExcellent care throughout the sale
Excellent care, support and guidance throughout the sale process. The team made a difficult situation easier when the house sale fell through quickly re marketing my property and achieving a higher sale price. Once we neared completion Leah was proactive in chasing up the buyers solicitor to complete in the desired week. I would highly recommend RMS Hexham. The solicitor they recommended was also excellent. Thank you!
5/5
TrustpilotHuge thank you and appreciation to RMS…
Huge thank you and appreciation to RMS Ashington branch manager Graham Dodds, Wendy Halliday and team. Whole process from listing to completion went smoothly due to the professionalism and competency of all involved. Nice friendly atmosphere contributed to a memorable experience. Highly recommend.
5/5
GoogleAmazing service, really helpful and answered all my queries fast and professionally.
5/5
GoogleGreat Customer Service..I'm just settling into my house in Alnwick , after a big move from the Sussex Coast..my friend and I came up to view properties in May .Maureen, Hayley, Tracey, Lorraine and others ..sorry can't remember all the names!! have always given me excellent service in their communications.It has been an extremely stressful few months, but I'm here now and starting my new life 😃. Would 100% recommend RMS Alnwick.
5/5
GoogleHome buying made easy, great help all the way through the process from the Alnwick branch.
5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer
Great level of service and communication, especially when explaining things due to us being first time buyers. Michael was always quick to answer the phone or respond to emails, couldn’t recommend him enough.
5/5
GoogleFantastic service from RMS Hexham branch. Leah is absolutely outstanding!
Agent replied · 10 October 2026
Thank you so much for your kind words! We are thrilled to hear that Leah provided you with fantastic service. We strive to provide exceptional customer experiences and we are grateful to have her on our team. We hope to see you again soon! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
TrustpilotWe cannot thank the staff at the…
We cannot thank the staff at the Alnwick branch enough.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Rook Matthews Sayer
Which Rook Matthews Sayer office has the most reviews?
Morpeth has the most, with 733 reviews rated 4.8 out of 5, followed by Whitley Bay with 724.
Where are the Rook Matthews Sayer offices?
The nine Rook Matthews Sayer offices, by town:
- Alnwick: 5 Market Street, Alnwick, NE66 1SS
- Amble: 56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ
- Ashington: 2 Laburnum Terrace, Ashington, NE63 0XX
- Bedlington: 82 Front Street West, Bedlington, NE22 5UA
- Hexham: 46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
- Morpeth: 17 Newgate Street, Morpeth, NE61 1AW
- Newcastle Upon Tyne (120 Roman Way): 120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
- Newcastle Upon Tyne (51 St. Georges Terrace): 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
- Whitley Bay: 84 Park View, Whitley Bay, NE26 2TH
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