Rook Matthews Sayer Bedlington reviews

★★★★★ 5/5

Trustpilot

Rook Matthew’s Sayer in Gosforth…

Rook Matthew’s Sayer in Gosforth couldn’t have done more for me during the sale of my parents bungalow, my parents are living in a care home and the process has been made so much easier by RMS and especially Natalie Best who went above and beyond to help me with all of the form filling and solicitors questions, I couldn’t have done this without her.

Joanne · 12 March 2026

★★★★★ 5/5

Trustpilot

Great service, excellent communication and help

Alistair was so helpful with our mortgage process. As first time buyers there was a lot we were unfamiliar with and he explained it all, advised and gave guidance while empowering us to make our own choices. He was invaluable in advocating on our behalf in discussion with the estate agent and solicitors, and kept in regular contact with us to give and receive updates. We would heartily recommend him and go back to him for remortgage. Thank you Alistair!

Sarah · 9 October 2025

★★★★★ 5/5

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Michael Storey - Mortgage Advisor

Michael Storey was brilliant from the very start. He took the time to discuss all of our options in detail and made sure we secured the best possible mortgage and rates for our house purchase. His communication was clear, he acted quickly throughout the process, and everything felt straightforward and very stress-free. We couldn’t recommend Michael more highly. Thank you again!

Mrs · 24 March 2026

★★★★★ 5/5

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Selling Properties

Ellie and Claire were amazing when it came to helping me sell my dads house. They helped me fill in the paperwork I didn’t understand and were happy for me to contact them with any questions or enquiries I had. If I sell any other property I will definitely be returning to Ellie at Rook Mathew’s sayer West Denton.

Jade · 11 March 2026

★★★★★ 5/5

Trustpilot

Couldn't have asked for more

Alistair was absolutely fantastic in helping us with our first mortgage. He was so reassuring and knowledgeable and helped us to find a property we never thought we would be able to afford. He was consistent with his updates and checked in to see how we were getting on with the process. It was great to have someone like that advocate for us and we would definitely go back to him when we need to remortgage!

James · 7 October 2025

★★★★★ 5/5

Trustpilot

Alistair has been an absolute blessing…

Alistair has been an absolute blessing throughout the whole process. I was initially referred to him while viewing a property marketed by RMS, and from the very beginning it was clear he really knew his stuff.

David · 1 July 2026

★★★★★ 5/5

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Steven and the team at the Fenham…

Steven and the team at the Fenham office are exceptional. They do not put the client under any pressure they allow everything to be at the client’s pace. From day one they have kept in me fully updated. I cannot recommend them highly enough.

Mrs · 28 April 2026

★★★★★ 5/5

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Professional and prompt response to…

Professional and prompt response to queries, good advice given. Easy to get in touch via phone or email. I used them for renting out my property and then the sale of the property and both were a great service. Rental was fully managed by them and I couldn't fault anything over the three years - seamless.

Will · 1 September 2026

★★★★★ 5/5

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Alistair Bowman - Excellent Service House Purchase

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advice, always looks for the best deals, is proactive and thorough when resolving any issues, and very responsive to any questions raised. We can’t recommend Alistair highly enough.

Andy · 3 August 2026

★★★★★ 5/5

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First time buyer

As a first-time buyer, I couldn’t have asked for a better experience with Jamie at Whitley Bay Ranch. From start to finish, Jamie was incredibly helpful, patient, and knowledgeable, making what could have been a stressful process feel straightforward and manageable.

Faye · 29 April 2026

★★★★★ 5/5

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I have never used a mortgage advisor…

I have never used a mortgage advisor before and was understandably spectacle. Never the less I signed up with Alistair Bowman for the service and it’s the best thing that I have ever done concerning mortgages. His professionalism is second to none always going the extra mile in terms of the best mortgage available. He even significantly reduced my purchase price! In regular contact keeping the client updated with latest developments and is always willing to help in whatever capacity is needed right up to exchange and completion. Overall making a very stressful process less so.

Louisa · 1 July 2026

★★★★★ 5/5

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Michael is excellent

Michael is excellent, he is incredibly helpful and efficient. I highly recommend him, especially to first time buyers, as he truly goes out of his way in helping you understand everything.

EMcD · 30 June 2026

★★★★★ 5/5

Trustpilot

RMS brilliant team

RMS, Gosforth branch were excellent in selling my property. The staff particularly Natalie and Eve worked well on my behalf, to promote my best interest, maintaining contact with buyer to ensure smooth progress was maintained, while keeping me up to date.

Jacqui · 8 April 2026

★★★★★ 5/5

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I couldn't thank Sian and the team more…

I couldn't thank Sian and the team more for supporting me during my move, they were there whenever I needed and I couldn't be more grateful for that. Thank you again! I couldn't recommend more!

Colleen · 24 April 2026

★★★★★ 5/5

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Jan and the team at the Whitley Bay…

Jan and the team at the Whitley Bay office went above and beyond to make this whole experience amazing. What a fantastic estate agents. I couldn’t recommend them more highly. Thanks 🙏

Halema · 30 April 2026

★★★★★ 5/5

Trustpilot

Once again

Once again, Alistair was amazing, so helpful and always very easy to talk to. He helped me through my whole experience. I would only ever use Alistair, as I’ve had such a good and professional experience. Thanks, James

James · 14 March 2026

★★★★★ 5/5

Google

I just wanted to give a massive shout‑out to RMS for making buying my house a breeze. From start to finish they were fantastic, professional, knowledgeable and always happy to help. Whenever I had a question they replied lightning‑quick, and the extra support they provided during what turned out to be a very stressful period was exactly what I needed. I didn’t actually sell my property through RMS, but my seller’s estate agent simply couldn’t match the level of service I received here. If I ever decide to sell in the future, RMS will be my first choice. A huge thank you to Jan for all her help, and also to Jamie at the mortgage broker, you both delivered a great service and made the whole process much smoother. Highly recommended!

Rebecca · 11 December 2025

★★★★★ 1/5

Trustpilot

Service miles apart from other agents

Having used a different agent for the sale of our property, we found the service offered by RMS Forest Hall to be miles apart for our purchase. We received very little communication from RMS regards our purchase and when we did, we found it to be inaccurate, outdated and unrealistic. We spent alot our of time having to chase various stakeholders to progress the purchase with little to no action from RMS. This eventually lead to the collapse of the purchase. We received no response to our communications in the lead up of pulling out of the purchase from RMS.

Mark · 21 April 2026

★★★★★ 5/5

Trustpilot

Michael Storey, Mortgage Broker at Rook Matthews Sayer.

Michael Storey was brilliant through my mortgage process and put my mind at ease with it being my first time buying a house solo. Would recommend him any day.

Vicky · 9 May 2026

★★★★★ 5/5

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Neil Mortgage Advisor @ RMS

Neil has been our mortgage advisor for our recent house purchase and we honestly couldn’t recommend Neil enough! From start to finish, he was absolutely brilliant and made what could have been a very stressful mortgage process feel so much easier.

Amygabbitas_xhotmail.co.uk · 28 August 2026

★★★★★ 5/5

Trustpilot

Highly recommend!

Alistair was brilliant through out the whole process of me buying my house. He always responded quickly to emails, checked in with both calls and emails and was always available to answer any questions. All of the information he gave was easy to understand and I knew exactly what to expect at each stage of the process. He helped to push things along and was able to answer all of my queries making me feel confident during the whole process. Definitely recommend!

Faith · 24 September 2024

★★★★★ 5/5

Trustpilot

Brilliant team

Natalie and the team were brilliant, they always got back to me if I needed them, and helped me get through a stressful process 🥴 thank you RMS

Lindsey · 9 April 2026

★★★★★ 5/5

Trustpilot

Alistair Bowman

Alistair Bowman is hands down the best mortgage advisor in the business. Having used Alistair Bowman as my mortgage advisor for the best part of a decade it is clear that I wouldn’t want to use anyone else. Nothing is a problem for him, always communicating throughout the whole process and his knowledge/experience means he is able to answer all questions and queries that I have. 3 remortgages and one full house purchase and not once has there been anything that he hasn’t been able to deal with in as little time as possible. Cannot recommend him enough.

Gary · 13 September 2024

★★★★★ 5/5

Trustpilot

Alistair and team are great .

Alistair Bowman made our whole property purchase experience seamless He is definitely the best of the best when securing a mortgage deal.To the Bedlington branch team- Claire, Wendy and others,you guys gave me hope that I could purchase a property when I already met a brickwall with others. Today ,I am glad knowing you all and you standing by us throughout our house purchase Journey. Please keep up the good work and I must say, that you are the definition of wonderful people.

Oladapo · 9 September 2024