Rook Matthews Sayer reviews

★★★★★ 5/5

Trustpilot

We had a fantastic experience with Alistair

We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and was always available if we had any questions or needed advice. Alistair went above and beyond in all aspects and made the process feel smooth and stress free. We felt well supported and he made us feel confident that we were making the right decisions by explaining the process so well.

Greg · 22 September 2026

★★★★★ 5/5

Trustpilot

Michael Storey - Mortgage Advisor

Michael Storey was brilliant from the very start. He took the time to discuss all of our options in detail and made sure we secured the best possible mortgage and rates for our house purchase. His communication was clear, he acted quickly throughout the process, and everything felt straightforward and very stress-free. We couldn’t recommend Michael more highly. Thank you again!

Mrs · 24 March 2026

★★★★★ 5/5

Trustpilot

Michael Storey, Mortgage Broker at Rook Matthews Sayer, Ryton.

Michael Storey helped me understand everything I needed to know about buying my first house, he helped me find the best mortgage deal and was there to answer any questions I might have had. I truly believe he went above and beyond as he kept me updated at every turn, thank you Michael!

EMcD · 29 April 2026

★★★★★ 5/5

Trustpilot

Absolutely wonderful- so friendly and…

Absolutely wonderful- so friendly and helpful, Maureen was really informative as I live out of area and am looking to relocate. Myrtle my fur kid was welcomed with open arms by Maureen and her colleagues- she didn’t want to leave! Thank-you so much for an outstanding service!

Julie · 23 April 2026

★★★★★ 5/5

Trustpilot

Steven and the team at the Fenham…

Steven and the team at the Fenham office are exceptional. They do not put the client under any pressure they allow everything to be at the client’s pace. From day one they have kept in me fully updated. I cannot recommend them highly enough.

Mrs · 28 April 2026

★★★★★ 5/5

Trustpilot

Professional and prompt response to…

Professional and prompt response to queries, good advice given. Easy to get in touch via phone or email. I used them for renting out my property and then the sale of the property and both were a great service. Rental was fully managed by them and I couldn't fault anything over the three years - seamless.

Will · 1 September 2026

★★★★★ 5/5

Trustpilot

Alistair Bowman - Excellent Service House Purchase

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advice, always looks for the best deals, is proactive and thorough when resolving any issues, and very responsive to any questions raised. We can’t recommend Alistair highly enough.

Andy · 3 August 2026

★★★★★ 5/5

Trustpilot

First time buyer

As a first-time buyer, I couldn’t have asked for a better experience with Jamie at Whitley Bay Ranch. From start to finish, Jamie was incredibly helpful, patient, and knowledgeable, making what could have been a stressful process feel straightforward and manageable.

Faye · 29 April 2026

★★★★★ 5/5

Trustpilot

RMS brilliant team

RMS, Gosforth branch were excellent in selling my property. The staff particularly Natalie and Eve worked well on my behalf, to promote my best interest, maintaining contact with buyer to ensure smooth progress was maintained, while keeping me up to date.

Jacqui · 8 April 2026

★★★★★ 5/5

Trustpilot

I couldn't thank Sian and the team more…

I couldn't thank Sian and the team more for supporting me during my move, they were there whenever I needed and I couldn't be more grateful for that. Thank you again! I couldn't recommend more!

Colleen · 24 April 2026

★★★★★ 5/5

Trustpilot

Jan and the team at the Whitley Bay…

Jan and the team at the Whitley Bay office went above and beyond to make this whole experience amazing. What a fantastic estate agents. I couldn’t recommend them more highly. Thanks 🙏

Halema · 30 April 2026

★★★★★ 1/5

Trustpilot

Service miles apart from other agents

Having used a different agent for the sale of our property, we found the service offered by RMS Forest Hall to be miles apart for our purchase. We received very little communication from RMS regards our purchase and when we did, we found it to be inaccurate, outdated and unrealistic. We spent alot our of time having to chase various stakeholders to progress the purchase with little to no action from RMS. This eventually lead to the collapse of the purchase. We received no response to our communications in the lead up of pulling out of the purchase from RMS.

Mark · 21 April 2026

★★★★★ 5/5

Trustpilot

Michael Storey, Mortgage Broker at Rook Matthews Sayer.

Michael Storey was brilliant through my mortgage process and put my mind at ease with it being my first time buying a house solo. Would recommend him any day.

Vicky · 9 May 2026

★★★★★ 5/5

Trustpilot

We would like to say a big thank you to…

We would like to say a big thank you to Bruce, Claire at Rook Matthew Sayers, West Denton. They were very professional, helpful and knowledgable. The sale was unfortunately delayed and made difficult by the solicitors but Claire remained calm and patient, and was the one to push the sale along for my late fathers property. Everyone at West Denton Rook Matthew Sayers were very supportive and nothing was a problem to them and I would not hesitate to recommend their team to anyone.

Laura · 3 December 2024

★★★★★ 5/5

Trustpilot

First time buyers

We couldn't thank Alistair Bowman and the whole RMS amble branch enough. With him, the whole journey was smooth sailing. Great guy. Easy to engage in conversation, with our uncountable questions, he answered them all and even explained further about everything from start to finish. We're first-time buyers and clearly new to all this, but he made sure we understood what we're getting ourselves into and everything, so yes, I'm looking forward to remortgaging with him already, 😊 and yes, I strongly recommend him.

Anya · 7 November 2024

★★★★★ 5/5

Trustpilot

Selling Excellence in Fenham

The sales team at RMS Fenham have been simply wonderful from the get go.They managed to find a buyer for my house within 2 weeks of marketing, were always professional and on hand anytime I had queries or issues regarding my sale (which was a complicated chain sale!).I have to give a massive thank you to Dylan, who progressed the sale to completion and has been infinitely excellent at keeping me updated and at ease during this difficult time.Also to Matthew who initially attended, took the fabulous photos etc.You’ve all been amazing, Thank you so much.I would definitely recommend RMS Fenham for ALL sales needs in and around the area. 😊

RiRi26 · 1 November 2024

★★★★★ 5/5

Trustpilot

Your in good hands 5star+

Hi my name is Darren and I came across Alistair Bowman as recommended though a family member we used him as our mortgage broker though the whole process of buying our first house Alistair was so professional and made us feel comfortable from the offset and explained every stage of the process with us all way to after completion! He sorted our mortgage out also our life insurance and home insurance we literally didn't have to do anything he literally took all the stress off us! we can't thank him enough If you are first time buyer looking to get a mortgage I would highly recommend using this guy! 5 star +++

Darren · 31 October 2024

★★★★★ 5/5

Trustpilot

To the Fenham RMS branch

To the Fenham RMS branch, thank you so much for everything! A special shout-out to Dylan Gaish who’s service has been exceptional throughout the whole process. He kept me calm, reassured me with any questions or concerns I had and kept in touch throughout the process! Thank you so much Dylan, you are a credit to the branch and an overall lovely guy! Thanks so much to you all. A special shout-out aswell to my mortgage advisor Alistair who is also a credit to RMS. Thank you all!

Ellee · 30 October 2024

★★★★★ 5/5

Trustpilot

10/10

My partner and I bought out first home with the help of Alistair. He was super patient, filled us with confidence and explained everything clearly. Alistair made the process super simple and reassured us throughout the process!

Hannah · 13 February 2026

★★★★★ 5/5

Trustpilot

Neil Mortgage Advisor @ RMS

Neil has been our mortgage advisor for our recent house purchase and we honestly couldn’t recommend Neil enough! From start to finish, he was absolutely brilliant and made what could have been a very stressful mortgage process feel so much easier.

Amygabbitas_xhotmail.co.uk · 28 August 2026

★★★★★ 5/5

Trustpilot

If I could rate higher than 5 star I…

If I could rate higher than 5 star I would. This is the second time I have used Alistair and each time he has been completely flawless and always goes above and beyond to help he really takes the stress out of the whole thing. He has kept me and my wife fully updated through every step of the process and I would not go with any other advisor. Thank you Alistair for all your help. Liam

Liam_jhotmail.co.uk · 11 November 2024

★★★★★ 5/5

Trustpilot

Highly recommend!

Alistair was brilliant through out the whole process of me buying my house. He always responded quickly to emails, checked in with both calls and emails and was always available to answer any questions. All of the information he gave was easy to understand and I knew exactly what to expect at each stage of the process. He helped to push things along and was able to answer all of my queries making me feel confident during the whole process. Definitely recommend!

Faith · 24 September 2024

★★★★★ 5/5

Trustpilot

Brilliant team

Natalie and the team were brilliant, they always got back to me if I needed them, and helped me get through a stressful process 🥴 thank you RMS

Lindsey · 9 April 2026

★★★★★ 5/5

Trustpilot

Alistair Bowman

Alistair Bowman is hands down the best mortgage advisor in the business. Having used Alistair Bowman as my mortgage advisor for the best part of a decade it is clear that I wouldn’t want to use anyone else. Nothing is a problem for him, always communicating throughout the whole process and his knowledge/experience means he is able to answer all questions and queries that I have. 3 remortgages and one full house purchase and not once has there been anything that he hasn’t been able to deal with in as little time as possible. Cannot recommend him enough.

Gary · 13 September 2024