Trusted Agent profile
★★★★★
631 reviews across 2 platforms
51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne NE2 2SX
Rook Matthews Sayer's Newcastle Upon Tyne office at 51 St. Georges Terrace is rated 4.8 out of 5 across 631 reviews on two platforms, including 37 Google reviews rated 4.5. The 594 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotPonteland branch
Great service from Barbara and Sian at Ponteland branch.Friendly, approachable and professional.
Thank you Mrs Wallace for taking the time to leave this five star review for RMS Ponteland.
5/5
TrustpilotFantastic service from Alistair
Fantastic service from Alistair, helped us with the whole process of renewing our mortgage.
Dear Joanne, thank you so much for taking the time to leave this lovely review for Alistair.
5/5
TrustpilotProfessional
Professional, personable and incredibly well managed sale of my property. Would recommend to everyone.
Dear Andy, we believe you sold through our Gosforth branch and would like to thank you for firstly using our service and also leaving this wonderful 5* review. We're delighted you would recommend us.
5/5
TrustpilotHigly Recommended
Higly Recommended. Selling our Cafe with RMS was a great experience, great customer service from start to finish. THANK YOU.
Good afternoon, thank you very much for taking the time to leave our commercial team 5 shiny stars. We're so glad Michael and his team were able to achieve you a selling price you were happy with. Many thanks again!
5/5
GoogleRook Matthews Sayer have restored my faith in rental agencies after it had been completely shattered by the utterly dire Groves Residential. …
Wow Karen, thank you for leaving such an in depth and wonderful review. We love being able to assist people in finding their dream home! Good luck in your new home and we would love to be able to help you again in the future if your choose to relocate. Good luck and many thanks again!
5/5
TrustpilotGreat Mortgage advice
Great advice and service during my recent house purchase. Would definately use again.
Dear Phil, thank you so much for taking the time to leave a 5 star review. We believe your review is for Alistair Bowman who is our Mortgage advisor from RMS Ashington and we're thrilled you would use our services again.
5/5
TrustpilotGreat understanding in a difficult…
Great understanding in a difficult year,Gordon above and beyond,Michael understood what was required and both always kept in touch when needed.Very professional
Dear Michelle, thank you for leaving our commercial team and specifically Michael & Gordon five stars and an excellent review. We're very happy to have been able to provide you with very professional service. Thank you again
5/5
TrustpilotThank you for all your help Alistair…
Thank you for all your help Alistair Bowman!! Top Jobb
Dear Sebastian, thank you so much for taking the time to leave this 5* review for our mortgage advisor Alistair.
5/5
TrustpilotI can recommend RMS to get the job done…
I can recommend RMS to get the job done professionally and efficiently. Thanks to all.
Hi Phillip, thank you for your lovely review, 5 stars and recommendation!
5/5
TrustpilotEfficient and Welcoming
Fast, efficient service and a nice welcome at the new flat.
Dear James, thank you for the 5* review! We'd love to know which branch this was for if you could find the time to email us at marketing@rmsestateagents.co.uk
5/5
TrustpilotFenham Branch
Excellent service from the knowledgeable and helpful staff at Fenham branch
Dear Judith, thank you so much for the fantastic 5* review for RMS Fenham branch.
5/5
TrustpilotPleased with overall service received…
Pleased with overall service received from RMS the team were very helpful and professional throughout all aspects of the sale
Hi John, thank you ever so much for taking the time to write such a kind. It was a pleasure to read.
5/5
TrustpilotExcellent Service
Rook Matthews Sayer sold my holiday home in Beanell, very friendly staff and excellent customer service. Could not recommend enough.
Hi Stephen, thank you for taking the time to leave us 5 stars and a review. We very much appreciate it and hope you're staying safe in times like these.
5/5
TrustpilotVery professional and highly trained…
Very professional and highly trained people.
Thanks for the 5*s Saki, we really really appreciate it!
5/5
TrustpilotFrom the outset of the process RMS kept…
From the outset of the process RMS kept us regularly updated which allowed us to progress the sale
Thank you for great feedback, it really means a lot.
5/5
TrustpilotLetting
Fantastic agency to let my flat.They were really helpful even out ofhours. I would definitely recommend it.
Dear Bianca, thank you for leaving our lettings team a lovely review. I am glad our contractors were able to assist you fully during an out of hours emergency call out. Thank you for the future recommendation, it really is appreciated.
5/5
TrustpilotHad a fantastic experience with…
Had a fantastic experience with Danielle - best estate agent to work with in the north east!
Dear Joel, thank you for your kind words about Danielle and your 5 star review, it's lovely to read such nice words!
3/5
GoogleSell very expensive houses no good for poor people like me
Please be assured Rook Matthews Sayer's property valuations are undertaken by our experienced valuers, who also use comparables and further evidence to support the property price, and all our vendors have the final decision on the property … More
5/5
TrustpilotVery helpful and supportive in letting
Very helpful and supportive in letting. Nothing was too much trouble for Gordon in dealing with this.
Thank you for the great feedback, it really means a lot.
5/5
TrustpilotAmazing service from Alistair
Amazing service from Alistair. Very knowledgeable and very efficient. I would highly recommend.
Dear Sara, thank you for leaving a lovely review for Alistair, we really appreciate the recommendation.
5/5
TrustpilotDealt with commercial team very…
Dealt with commercial team very friendly and helpful rented my property with ease.
Dear Farooq, thank you for taking the time to leave 5 shiny stars and a review for our commercial team.
5/5
TrustpilotOur new home.
Our experience of selling was quite stressful at times, however if it wasn't for Barbara Storey at the branch, who kept the process running, we may not have ended up with our new home. We are very grateful for the support we received throughout the whole process.
5/5
Trustpilotvery helpful
very helpful, made the process very straight forward
Dear Shelia, thank you for the review and 5 stars!
5/5
TrustpilotExcellent service throughout
Excellent service throughout. All questions answered with poise, perseverance and proper communications.
Dear Amrik, We're very pleased that you were happy with our service. We hope to be of assistance to you again in the future! Thank you, again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rook Matthews Sayer's Newcastle Upon Tyne office has 631 reviews across two platforms: 37 on Google, 594 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Rook Matthews Sayer is rated 4.8 out of 5 across all 631 reviews, and 4.5 out of 5 on Google from 37 reviews, checked 9 October 2026.
Rook Matthews Sayer, 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne NE2 2SX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.