Trusted Agent profile
★★★★★
631 reviews across 2 platforms
51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne NE2 2SX
Rook Matthews Sayer's Newcastle Upon Tyne office at 51 St. Georges Terrace is rated 4.8 out of 5 across 631 reviews on two platforms, including 37 Google reviews rated 4.5. The 594 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Michelle and all…
Excellent service from Michelle and all the team from start to finish. Highly recommend.
Thank you so much for leaving Michelle and our team in RMS Blyth a 5 star review!
5/5
TrustpilotWent to see mortgage advisor to renew…
Went to see mortgage advisor to renew mortgage. Brilliant service and swapped over to new mortgage within the week.
5/5
TrustpilotRook Matthews Sayer provides excellent…
Rook Matthews Sayer provides excellent service throughout. From arranging the photos, placing the ad, arranging viewings through to the sale. I was kept well informed throughout and felt that RMS were always available to answer my queries. Would highly recommend. Thanks again!
Hi Ronan, thank you ever so much for taking the time to write such a kind, detailed review. It was a pleasure to read. We're very pleased that the whole process ran smoothly for you. We hope to be of assistance to you again in the future! Thank you, again.
5/5
TrustpilotGreat service
Great service, everything was handled fast and professionally. Helped the sale go through in under 2 months
Dear Rob, thank you for leaving us 5 stars! We really appreciate it.
5/5
TrustpilotExcellent Service
RMS Commercial sold our business recently and we could not have been happier with the service provided by GordonCannot recommend them highly enough
Dear Paul, thank you so much for taking the time to leave this great five star review for RMS Commercial, we shall pass on your kind comments to Gordon.
5/5
TrustpilotEasy to deal with
Chris at Rook Matthews Sayer helped us with the sale of some land. He was on the case straight away and the land was sold promptly and without issue. Would use again in the future.
Hi Peter, Very kind of you to recognise Chris and his hard work. We look forward to welcoming you back in the future!
5/5
TrustpilotWorked with Ellie
Worked closely with Ellie. The experience couldn’t have went any better. A wonderful mix of friendly and professional.Thank you.
Thank you for the 5 stars Carl, we really appreciate it. We're sure Ellie in RMS Gosforth will be thrilled with this feedback too.
5/5
TrustpilotSold business very quick
Sold business very quick. Was informed regularly of people viewing etc
Thank you for leaving our Commercial team a 5 star review Andrew, we really appreciate it!
5/5
TrustpilotRMS Jesmond branch
The team at the Jesmond branch of RMS are always really friendly, professional and helpful. It is their excellent customer service and honest approach which drew me to choosing them to help find tenants for student properties. Thank you so much.
Hi, Thank you for taking the time to leave us a review. It's great to hear how accommodating and helpful our Jesmond team were. I hope we can be of assistance to you again in the future!
5/5
TrustpilotHighly Recommended - Alnwick Office
Claire, at the RMS Alnwick office has been terrific throughout the purchase process. She stayed in regular contact and could not have been more helpful, from first viewing (in the middle of a pandemic) to handing over the keys. Highly recommended.
Hi, thanks very much for leaving us this great review and the recommendation. we're delighted that you're happy. Thank you
5/5
TrustpilotExcellent service once again from RMS…
Excellent service once again from RMS Ryton. The entire sales process was seamless, even in these peculiar times! Cannot praise Victoria, Emma and Julie enough. The level of communication was perfect. Well done RMS Ryton. Couldn't recommend enough.
Dear Helen, thank you very much for leaving a really lovely review for our Ryton team. We are so glad that the girls were able to continue providing you with the 5* excellent service you've had from RMS before. We hope to be able to assist you again in future!
5/5
TrustpilotWest Denton Branch excellent service
excellent service, found a buyer for our property within 2 days. Good communication and always available Would definitely recommend
Thank you for the 5*s for RMS West Denton, we really appreciate you taking the time to leave this review.
5/5
TrustpilotNichola Bruford- excellent customer service
I have used Nichola Bruford for a couple of years now as both a financial and mortgage advisor. Her customer is service is always above and beyond. Making what can often be a stressful task, a smooth one! Thank you!
Hi Jill, thank you for taking the time to leave us 5*s and a very kind review! We're very glad to hear the transaction went smoothly for you and we hope to be of assistance to you again in the future!
5/5
GoogleFantastic service, profession and efficient. I would highly recommend.
Dear Lacey, thank you so much for recommending RMS Jesmond and giving them five gold stars, we really appreciate it!
5/5
TrustpilotI highly recommend them.
What a fantastic estate agent for my house purchase. Always helpful, gave any information I requested in a timely manner. Both the seller and I couldn't fault them on their communication all the way through. I would highly recommend.
Dear Kieren, thank you very much for leaving our team 5 stars and a really nice review. We really appreciate the recommendation and hope to be able to assist you in future, should you require it!
5/5
TrustpilotHouse sale
A very professional service from start to finish, the whole team were very helpful and friendly and made the whole process stress free, we would definitely use Rooks again
Dear Gillian,Thank you so much for this lovely 5* review for RMS Blyth. We're thrilled to know you would use us again!
5/5
TrustpilotAlistair arranged my mortgage
Alistair arranged my mortgage and has provided a first-class service. He has kept me fully updated throughout the process and I would not hesitate to recommend his service.
Dear Jon, thank you for taking the time to leave this fantastic 5* review for our mortgage advisor Alistair.
5/5
TrustpilotGosforth flat purchase
The Gosforth office (Natalie, in particular) were excellent in chasing up progress and keeping in touch with us, to help bring our flat purchase to a successful conclusion.
Thank you for leaving RMS Gosforth a lovely 5* review, we will definitely pass on your comments to Natalie. We hope you're settling into your new home nicely.
5/5
TrustpilotRook Matthew Sayer
Rook Matthew Sayer were brilliant when I recently purchased a flat. They rang and e mailed regularly to keep me updated. I would highly recommend their services. Laura (Gosforth office) was amazing, I can’t thank her enough!
Dear Mrs Macdonald, thank you for taking the time to leave our Gosforth office a review. We're very glad they provided you with 5 star service. We hope you're very happy in your new flat. Thanks again!
5/5
TrustpilotExcellent customer service, professional and friendly staff. I would definitely recommend using RMS. Made my move seamless, stress free and easy. Thank you to the whole team
Excellent customer service
Thank you so much Dianne for your kind recommendation for our team, we really appreciate it!
5/5
TrustpilotExcellent Service
Received excellent service from the staff at Rook Matthews Sayer in Ryton.Julie and Victoria could not have been more helpful and went beyond my expectations to assist in ensuring everything went as smoothly as possible.
Dear Barry, thank you very much for taking the time to leave our Ryton team, especially Julie and Victoria such a lovely review. We're so glad they were able to provide you with 5* service! Thank you again
5/5
TrustpilotThank you.
Thank you for providing an excellent service. All members of your team have been very helpful and efficient and we will definitely use Rook Matthew Sayer again and will certainly recommend your company to our friends and associates.
First of all thank you very much for your kind words, it is very important to us to have good relationships with members of the community. We hope to continue to provide you with professional and efficient five star service for many years to come.
5/5
TrustpilotHse sale
Had great service from start to completion.
Thank you Norman for giving us a 5 star rating, we really appreciate it!
5/5
TrustpilotBrilliant team
Sold 3 properties for us in a year! All the staff were so helpful and friendly, nothing was a bother to them. Would highly recommend!
Dear Karen, this is wonderful to read - thank you so much for taking the time to leave this 5* review. We're so glad to read you'd recommend us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rook Matthews Sayer's Newcastle Upon Tyne office has 631 reviews across two platforms: 37 on Google, 594 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Rook Matthews Sayer is rated 4.8 out of 5 across all 631 reviews, and 4.5 out of 5 on Google from 37 reviews, checked 9 October 2026.
Rook Matthews Sayer, 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne NE2 2SX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.