Rook Matthews Sayer Newcastle Upon Tyne reviews

★★★★★ 5/5

Trustpilot

We would definitely recommend the…

We would definitely recommend the fantastic team at Ponteland R.M.S. Their level of service is second to none. They went above and beyond what was required of them to achieve a satisfactory outcome. They remained professional, warm and friendly at all times. Mr C and Mrs K Ponteland.

Col · 8 March 2021

★★★★★ 5/5

Google

Rook Matthews Sayer provided an excellent and efficient service, going above and beyond the call of duty.

JANET · 12 April 2024

★★★★★ 5/5

Trustpilot

Our experience with Rook Mathews Sayer…

Our experience with Rook Mathews Sayer was outstanding for the sale of our Property.The feedback and customer care was exceptional from Natalie and the sales team.

Mr · 22 September 2023

★★★★★ 5/5

Trustpilot

professional

responsive, organised and efficient. Great to deal with and the fees seemed very reasonable.

Liz · 31 May 2024

★★★★★ 5/5

Trustpilot

Tenant Finding

I required a new tenant,contacted Katie st RMS who found a suitable one in a couple of days. The whole process moved ahead very quickly.Whilst there was some confusion (not Katie) regarding the previous tenant checkout the service i recieved was great.

Raymond · 31 January 2022

★★★★★ 5/5

Trustpilot

Thank you RMS

The team at Blyth RMS have handled both the sale of my old house and purchase of new property. Excellent service particularly from Dawn who went above and beyond to make sure everything went through.

Denise · 28 November 2022

★★★★★ 1/5

Trustpilot

Mortgage Advisor - Ryton Branch.

Ryton Branch - Mortgage advisor. Appalling customer service she was extremely rude and very unprofessional. I was so taken back and flabbergasted by her comments and behaviour I exhaled so she then lowered herself even more to childish behaviour by mimicking me and exhaling aloud, haha WHF? Not what you would expect from an adult never mind a so called professional. To keep my dignity and self respect I left immediately after only 5 minutes of the meeting. A shame really I had high hopes as I’d used the same branch many years ago. Stay well away or be prepared to take abuse. You have been warned.

David · 10 November 2020

★★★★★ 5/5

Trustpilot

Excellent service

Friendly, caring and professional, quick to respond, highly recommend.

Linda · 11 August 2024

★★★★★ 2/5

Trustpilot

Caution - Gas & Electricty Suppliers

We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries we had. RMS are partnered with Tili, who set up essential home services for movers, such as council tax, broadband etc. We received an email from RMS with details of how Tili would contact us to begin the process. It was not a service we were interested in using, and we didnt think anymore of it as Tili actually didnt contact us at all. Unfortunately, in that same email, in the small print it stated that our gas and electricity would be provided by Spark Energy. As it was in the small print, and not mentioned to us at any other point, we were unaware and unable to opt-out until it was too late. Spark Energy has extortionate tariffs, and it has been a difficult process to sort out 3 different energy suppliers: the previous tenant's supplier, Spark Energy and our preferred supplier. This has left a sour taste regarding our experience with Rook Matthews Sayer and we will be avoiding using them again in the future, as although the staff were great, the switching of energy suppliers without our explicit consent felt deceptive.

Ludwig · 12 October 2020

★★★★★ 5/5

Trustpilot

Professional Team!!

Very happy with the teams i worked with. From initial valuation to sales to pre-completion. They were very professional and helpful. It was a lengthy process but they were very supportive along the way.

Ms · 15 December 2022

★★★★★ 5/5

Trustpilot

Great Commercial Agents

We have Just used Michael, Gordon & Chris to advise on best finish to our recent refurbishment works to a retail parade, the first 2 units have now been let easily though them and both are at the rent quoted, Really decent all round agent.

Eli · 3 June 2021

★★★★★ 5/5

Trustpilot

Blyth

Blyth - Professional with a positive attitude from all the staff

Castle · 2 July 2024

★★★★★ 5/5

Trustpilot

Alistair Bowman

We used Alistair the financial advisor at RMS Bedlington for our mortgage. His customer service was second to none, explained every step and happy to help any way he could. I will be recommending Alistair to all of my friends and family. Very trusting and friendly.

John · 11 March 2021

★★★★★ 5/5

Trustpilot

Great Help

Very helpful from the start. Supportive and informative. Kept me up to date with progress and always pleasant.

Ronnie · 15 February 2024

★★★★★ 5/5

Google

Due to a failure of a different agency to provide the flat which i had signed for, but i walked into their office and they gave me a viewing the same day, walked me though the process and got me moved in within a few days. Excellent staff and excellent service.

Samuel · 17 June 2019

★★★★★ 5/5

Trustpilot

Excellent service since day 1

Excellent service since day 1. Very pleasant staff. We were in communication with Ellie since the beginning and she has been very helpful and easy to contact too. Overall, we’ve had no problems and are very happy. Thank you!

Joanne · 13 March 2022

★★★★★ 5/5

Trustpilot

The staff at RMS Ponteland are amazing

The staff at RMS Ponteland are amazing. The customer service is excellent and attention to detail is exceptional. The assistance provided was second to none. I highly recommend RMS Ponteland

Erika · 1 March 2023

★★★★★ 4/5

Trustpilot

Benwell

Helpful and responsive

Mr · 12 October 2024

★★★★★ 5/5

Trustpilot

Very professional but friendly

Very professional but friendly. Kept us informed throughout.

Deb · 5 July 2024

★★★★★ 5/5

Trustpilot

Sian Harrison & the team at the…

Sian Harrison & the team at the Ponteland branch of RMS were very helpful and friendly thank you so much.

Lisa · 29 October 2023

★★★★★ 5/5

Trustpilot

RMS Blyth offer a brilliant, professional service

Just completed a purchase of a flat through RMS Blyth office& wanted to congratulate the whole team on giving brilliant service. The team were really helpful & nothing was too much trouble. Would highly recommend.I will definitely use them again.

DD · 30 September 2021

★★★★★ 5/5

Trustpilot

10/10 Service

10/10 Service, best in Newcastle to sell your property. Can't fault them.

Duchess · 11 April 2024

★★★★★ 5/5

Trustpilot

Alistair - Mortgage Advisor

Third time using Alistair Bowman for our remortgage, wouldn't go anywhere else. Takes his time to explain the product and find the best deal.

John · 4 July 2023

★★★★★ 1/5

Trustpilot

11 Years - NOT one viewing.

We were on the market for 11 years with Rook Mathews and NOT one Viewing. They did absolutely nothing they said they would do on initiation back in 2008. Lucky we were not desperate to move. Months and years would go by without contact from them. I paid them upfront for advertising which I would advise against. Avoid this company for sure. They valued the property, initially, then gradually convinced me to lower the price to quicken the sale, that inevitably did not happen. I changed to another agent, and had 5 views in 3 months.

Derrick · 25 April 2019