Trusted Agent profile
★★★★★
631 reviews across 2 platforms
51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne NE2 2SX
Rook Matthews Sayer's Newcastle Upon Tyne office at 51 St. Georges Terrace is rated 4.8 out of 5 across 631 reviews on two platforms, including 37 Google reviews rated 4.5. The 594 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotHIGHLY RECOMMEND!
Very efficient and helpful staff. Always a smooth process. Would highly recommend!
Dear Eli, thank you for taking the time to leave us a review. We're glad we are able to be of service to you and we hope to continue to be in future.
5/5
TrustpilotExcellent service
Excellent service. Would highly recommend.
Hi Tim, thank you for the review and 5 stars!
5/5
GoogleGreat experience from inquiry through to move in. Very friendly and quick to sort everything out
Thank you so much for the very kind review - it is much appreciated
4/5
TrustpilotGood Service
A good service always keep you informed
Thank you Ollie for your great review. We are delighted to hear you’re happy and wish you all the best.
5/5
GoogleGreat and friendly customer service.
Dear Heather, Many thanks for taking the time to leave our Jesmond branch 5 stars and nice review!
1/5
TrustpilotThis firm were the letting agents for…
This firm were the letting agents for the house next door to me. Total nightmare. I have been forced to move out due to the horrendous tenants since 2017.
5/5
TrustpilotEasy communication and process
Rating only, no written review.
Thank you so much Robin, we really appreciate you taking the time to leave this review for our team.
5/5
TrustpilotBedlington branch
Thank you so much Mrs Owens, we really appreciate you taking the time to leave us such a great review and for recommending RMS Bedlington. RMS
1/5
TrustpilotGosforth office sales
Gosforth sales team kept changing appointment days and time, eventually agency's rep failed to attend viewing.
5/5
TrustpilotLadies happy and helpful at Blyth branch
Rating only, no written review.
4/5
TrustpilotWould use again
Rating only, no written review.
Thanks for leaving us a great review! We hope we can make it into a 5 star should you use our service again!
5/5
TrustpilotEmma was lovely
Thanks for the 5 stars for Emma in our Ryton branch Fiona.
5/5
TrustpilotExcellent support from the Fenham branch
Rating only, no written review.
Thank you so much Tim, for giving RMS Fenham a 5 star rating.
5/5
TrustpilotGreat service from all at Rook Matthews Sayer. Lots of help from Natalie Best
Great service
Thank you Shirl for the kind words for our team in RMS Gosforth, especially Natalie and for leaving us a 5 star rating, we really appreciate it!
5/5
GoogleRating only, no written review.
Dear Elaine, thank you so much for the 5 stars for RMS Jesmond.
5/5
TrustpilotVery efficient service
Rating only, no written review.
Dear Martin, thank you for taking the time to leave our team 5 stars and a lovely review.
5/5
GoogleRating only, no written review.
Hi Kathryn, Thank you very much for leaving us your 5 gold shiny stars. we really appreciate it.
5/5
GoogleRating only, no written review.
Hi Davey, thank you for leaving our Jesmond team a 5 star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rook Matthews Sayer's Newcastle Upon Tyne office has 631 reviews across two platforms: 37 on Google, 594 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Rook Matthews Sayer is rated 4.8 out of 5 across all 631 reviews, and 4.5 out of 5 on Google from 37 reviews, checked 9 October 2026.
Rook Matthews Sayer, 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne NE2 2SX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.