5/5
TrustpilotExcellent service and Communication all…
Excellent service and Communication all through the buying process. Thanks Ross.
Agent replied · 24 August 2024
Dear Ross, thank you for taking the time to leave Rook Matthews Sayer 5 stars!
Trusted Agent profile · Newcastle Upon Tyne
Rook Matthews Sayer Newcastle Upon Tyne reviews
★★★★★
636 reviews across 2 platforms
51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
Rook Matthews Sayer's office in Newcastle Upon Tyne, at 51 St. Georges Terrace, is rated 4.8 out of 5 across 636 reviews on two platforms, including 37 Google reviews rated 4.5.
Reviews
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotRook Matthews Sayer
Rook Matthews Sayer, BlythA brilliant team at RMS Blyth who were so helpful and supportive. From the valuation through to completion, the team were just brilliant. They were all so friendly and kept me updated regularly about progress with the sale. Would highly recommend them.
Agent replied · 24 August 2024
Dear Jane, thank you so much for taking the time to leave this lovely review for our team in Blyth and for your 5 stars. We're thrilled to know you would recommend RMS.
5/5
TrustpilotFirst Property
Excellent support provided by all staff members I encountered, made the process of buying my first home painless and easy. Can't thank them enough for the support they gave throughout the process.
Agent replied · 24 August 2024
Dear Mr Maughan, thank you so much for taking the time to leave RMS Blyth a 5 star review, we really appreciate it!
5/5
TrustpilotRyton Branch
Dealt with the staff at the Ryton branch, who were friendly and helpful through the whole process of buying a property. The process dragged on for an absurd amount of time due to problems on my end, but the team kept in regular contact and were sympathetic and cordial throughout.
Agent replied · 24 August 2024
Good morning, thank you for leaving our Ryton team a lovely review. We're so glad they were able to help you secure your new home!
5/5
TrustpilotI have used Rook Matthews Sayer…
I have used Rook Matthews Sayer Gosforth several times over a period of nearly 20 years. The service received has always been excellent. From valuation and throughout the negotiation process, I have been supported and kept informed. I can thorough recommend RMS Gosforth.
Agent replied · 24 August 2024
Dear Mrs Grant, we really appreciate your custom throughout the years and thank you for always coming back to us and choosing RMS as your selling agent. Thank you also for the five stars and the kind words, this means the world to us.
5/5
TrustpilotProfessional and efficient
The staff were all very helpful and approachable and explained the process of selling the house really clearly.
Agent replied · 27 October 2024
Thank you so much Mrs Knowles for leaving our team in RMS Blyth a 5 star review. It really means the world to us.
5/5
TrustpilotTeam
Neil and the whole team were fantastic throughout. Very helpful and no questions until answered . Would highly recommend.
Agent replied · 30 August 2024
Hi Louise, thank you so much for highlighting our Mortgage Advisor Neil to us. We're so happy to see you had a great experience using our service and that you would recommend our team.
5/5
TrustpilotExcellent service
Excellent service, good communication, quick to understand. Friendly and very approachable and always helpful, we used the forest hall branch
Agent replied · 24 August 2024
We are thrilled to receive your review for RMS Forest Hall. Thank you so much for taking the time to leave such kind words Katherine, we really appreciate it!
5/5
TrustpilotAn excellent service from Rook Matthew…
An excellent service from Rook Matthew Sayer. Would highly recommend. I used RMS to purchase a cafe and from day one the help and guidance I received was excellent. Gordon, the estate agent, who I dealt with was professional, supportive and went over and above to help ensure we had a timely completion.
Agent replied · 24 August 2024
Dear Lisa, thank you very much for taking the time to write a lovely review. We're very glad Gordon was able to provide you with 5* service throughout the purchase. Wishing you all the luck with your cafe, we're sure it'll be a smashing success!
5/5
TrustpilotBlyth branch staff were very helpful…
Blyth branch staff were very helpful and kept us informed at every stage of the process.Would recommend and use this branch again.
Agent replied · 24 August 2024
Thank you so much Amber for leaving RMS Blyth a 5 star rating, we really appreciate your recommendation as it helps other customers find us!
5/5
TrustpilotVery knowledgeable and friendly staff
Very knowledgeable and friendly staff , honest and keep you updated throughout .
Agent replied · 24 August 2024
Thank you for leaving us a 5 star rating, we are very happy that you were satisfied with the service our team provided.
5/5
TrustpilotExcellent professional and responsive…
Excellent professional and responsive service from the team at Forest Hall. I would definitely recommend their service to prospective home buyers and purchasers.
Agent replied · 24 August 2024
Thank you so much Jo for taking the time to leave us a wonderful review for our team in RMS Forest Hall, we really appreciate it!
5/5
TrustpilotFriendly Helpful & Efficient
We recently sold a property in Ponteland through RMS. All of the staff we dealt with were friendly, helpful and efficient and the sale went through quickly without a hitch. Thank you for your great service!
Agent replied · 24 August 2024
Dear Paul, thank you so much for giving our lovely estate agents in Ponteland a great review! Thanks for choosing RMS!
5/5
TrustpilotFlat Rental
Excellent . We were delighted with everything. Cristy Wailes in the Jesmond branch dealt with the rental.She is excellent at her job and is very pleasant to deal with . She found us a choice of 2 ideal tenants and an excellent rental price. - delighted
Agent replied · 24 August 2024
Dear Mrs Minty, thank you so much for taking the time to leave RMS Jesmond, especially Cristy this wonderful 5* review.
5/5
TrustpilotExcellent service from Rook Matthew…
Excellent service from Rook Matthew Sayer Gosforth would definitely recommend.
5/5
TrustpilotGood estate agent lovely friendly staff…
Good estate agent lovely friendly staff kept us updated all the way to the end
Agent replied · 27 October 2024
Thank you Paul for leaving this this fab review for RMS Bedlington, we really appreciate it!
5/5
TrustpilotPonteland Branch
Ponteland Branch. Excellent service selling my property. It was a difficult property to sell, with no useful comparables, and a number of problems. They gave good practical advice, tested the market. Their professionalism, courtesy, tact, and patience was sorely tried at times, but they came through it with all sides still smiling. Well done everyone.
Agent replied · 24 August 2024
Dear Lancelot, thank you for taking the time to leave our Ponteland branch 5 stars and a thoughtful review. It is lovely to read such kind words, our Ponteland team are fantastic members of the RMS family and a real asset. to the company. We're very glad to have been able to find you a suitable buyer and to have sold achieved a price you were happy with. Thanks again.
5/5
TrustpilotExcellent service from both Michael Fox…
Excellent service from both Michael Fox and Gordon Bird at Rook Mathew Sayers . They obtained a swift commercial let for me at an excellent rental and had several interested tenants within one week . They were very knowledgable about the market demand . Very pleased I engaged their firm .
Agent replied · 24 August 2024
Dear Maureen, thank you for taking the time to write a lovely review for our commercial team, specifically Michael and Gordon. We're so glad they were able to achieve an excellent rental income for you. We hope you choose to instruct us again in the future. Thanks again!
5/5
GoogleA friend of mine had used RMS to purchase his property and said how great they were, so when I started this process for myself, they were the company I used as well. I couldn't have asked for a better mortgage broker to help me complete on …
Agent replied · 15 June 2024
Dear Alexandra, thank to both you and your friend, it is lovely to hear that we received such a positive recommendation. We're so glad you received 5* service from both our branch staff and financial service provider. Thank you again for the great review!
5/5
TrustpilotThe girls in the Blyth office have been…
The girls in the Blyth office have been fantastic. They have supported us throughout the whole process which has been very difficult and emotional for us. We want to say a huge thank you to the whole team for your kindness and highly recommend the agency to anyone thinking of moving home.
Agent replied · 24 August 2024
Dear Linda, thank you for taking the time to leave our Blyth branch 5 stars and a lovely review. I am very glad they were able to fully support you throughout the whole process. We hope you're very happy in your new home and have been able to relax and put your feet up! Thank you again
1/5
GoogleArranged for a viewing on 20th November, the agents called back and changed this to the 27th November. I stood outside the property for half an hour in the snow, and the agents did not turn up. No message was left on my phone and nobody …
Agent replied · 16 April 2026
Hello there, sorry to read this post. We were very surprised to hear this, so carried out investigations immediately. After a discussion with the branch, I can confirm that our accompanied viewer was at the property from 12pm until after … More
5/5
TrustpilotFantastic
Made a stressful time so much less stressful.
5/5
TrustpilotBlyth Branch - Brilliant!
The Blyth branch have recently assisted with my purchase and have been brilliant. I had a mix up from my solicitors side and they immediately solved the problem for me. I highly recommend the company, especially this branch and would absolutely work with them again in the future.
Agent replied · 24 August 2024
Dear Emma, we are so glad that our Blyth team were able to help get your property purchase over the line! We hope you're very happy in your new home, thanks again!
5/5
TrustpilotExcellent customer service.
Excellent customer service from all the staff in the Gosforth office. Natalie continually updated me with the proceedings and frequently chased up my solicitor.
Agent replied · 24 August 2024
Thank you so much Mr & Mrs Sobbart for leaving a 5 star review for our team in RMS Gosforth, we really appreciate you taking the time to do so.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Rook Matthews Sayer Newcastle Upon Tyne
How many reviews does Rook Matthews Sayer Newcastle Upon Tyne have?
Rook Matthews Sayer's Newcastle Upon Tyne office has 636 reviews across two platforms: 37 on Google, 599 on Trustpilot (across the whole business).
What is Rook Matthews Sayer Newcastle Upon Tyne's rating?
Rook Matthews Sayer Newcastle Upon Tyne is rated 4.8 out of 5 across all 636 reviews, and 4.5 out of 5 on Google from 37 reviews.
Where is Rook Matthews Sayer's Newcastle Upon Tyne office?
Rook Matthews Sayer Newcastle Upon Tyne, 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX.
