Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMassive thank you to all the staff st…
Massive thank you to all the staff st RMS Whitley bay office , they handled the sale of my house professionally with a unique personnel service , always approachable, responsive and proactive, The staff have great customer service skills and guide you through all the steps with great care,
Syd · 9 December 2021
Agent replied · 24 August 2024
Dear Syd, we're so glad our Whitley Bay team were able to help you secure you a buyer in a professional and helpful manner. We hope to be able to assist you again in the future. Thank you very much for the lovely review.
★★★★★ 5/5
TrustpilotRMS commercial
My husband and I have bought 8 commercial properties through RMS, the level of customer service is exceptional. The commercial team, led by Michael, are very professional, knowledgeable and helpful.RMS commercial have also let our properties finding us great tenants, and have put in place there leases.A strong enthusiastic team, fully recommend them.
Maggie · 25 February 2021
Agent replied · 24 August 2024
Dear Maggie, Wow first of all thank you for the continued instructions, we really appreciate it, especially in times like these. Our commercial team are very important members of the Rook Matthews Sayer family, we're so glad they have been able to provide you with 5 star service and hope they continue to do so for all future instructions. Thanks again
★★★★★ 5/5
TrustpilotThe estate agent was exceptional
The estate agent was exceptional. Fast service, efficient, always good at keeping us updated. Would highly recommend. One of the few estate agents that sticks to the legal requirement sending out the offer officially by email! Very professional.
A · 9 March 2023
Agent replied · 24 August 2024
Thank you for leaving this review for RMS Ashington. We really appreciate you taking the time to do so.
★★★★★ 5/5
TrustpilotFantastic 5*
We recently sold our house through Rook Matthews Sayer (Gosforth branch) they were fantastic - great communication with regular updates I would highly recommend.
David · 26 February 2024
Agent replied · 24 August 2024
Dear David, thank you for your recommendation. We really appreciate the time you've taken to leave RMS Gosforth a review and we'd like to thank you for choosing us as your selling agent.
★★★★★ 5/5
TrustpilotFriendly and Professional - RMS Gosforth
I can thoroughly recommend RMS in Gosforth , Newcastle upon Tyne as a smart, efficient and caring Estate Agent. From the initial speedy valuation through to the eventual completion they were polite and professional. The fees were reasonable and the overall service excellent.
Margaret · 25 August 2022
Agent replied · 24 August 2024
Dear Margaret, we truly appreciate your 5*'s for RMS Gosforth. It's wonderful to see that their hard work and excellent service hasn't gone unnoticed. Thank you for taking the time to leave this lovely review.
★★★★★ 5/5
TrustpilotRMS Gosforth sale
RMS recently helped us complete the sale of a property. They proactively kept us well informed throughout the process, and were responsive to any queries we had...particularly helpful when dealing with lethargic conveyancers.
Stephen · 19 July 2023
Agent replied · 24 August 2024
Thank you so much for your kind review for Rook Matthews Sayer Gosforth branch. We really appreciate you taking the time to do so. Thank you
★★★★★ 1/5
TrustpilotJust out for a quick buck
I recently wrote to RMS for information about the local area, I did not get a reply of any kind. I Dont think I will be giving them any business.
S · 5 October 2023
Agent replied · 24 August 2024
Thank you very much for your feedback, we appreciate you taking the time to let us know about your experience. We are really disappointed to receive this review and as you can see from our rating, this is very out of the ordinary for us as a company. We’d like to apologise for the fact that you did not receive a reply from us regarding your enquiry. We strive to provide excellent service and unfortunately in this case due to human error that did not happen. If there is anything we can do to make things right, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish! Adapted to meet our availability to view property, moved at pace with good clear communication, and professional nudges when needed to keep things moving. Also a friendly manner from all we spoke to :)
EmmaR · 4 December 2022
Agent replied · 24 August 2024
Hi Emma, thank you so much for your 5* review! Could you let us know which branch it was who helped you so we can pass on the praise? marketing@rmsestateagents.co.uk
★★★★★ 5/5
GoogleKevin and Marie could not have been any more helpful through the whole process.
Definitely the best estate agents in Jesmond.
Graham · 12 April 2024
Agent replied · 15 June 2024
Thanks Graham for the 5 stars for RMS Jesmond!
★★★★★ 5/5
TrustpilotBrilliant service from the RMS Blyth…
Brilliant service from the RMS Blyth team .. very friendly and helpful , they could not have been more helpful , thankyou all !
LHill · 6 February 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave our team in Blyth a 5 star review!! We really appreciate it.
★★★★★ 5/5
TrustpilotFirst class service from the RMS Blyth team!
Truly professional and efficient service from RMS Blyth. They have gone over and beyond expectations, nothing has been too much trouble in their response to all my queries. In nail-biting times, their friendly reassurances has been so helpful. Many thanks to the whole team!
Anne · 3 June 2022
Agent replied · 24 August 2024
Dear Anne, thank you for writing a lovely review for our Blyth team, we're so glad the whole team were able to support you well through the process. Many thanks again!
★★★★★ 5/5
TrustpilotGreat company to deal with, very smooth experience
We dealt mainly with the Gosforth office and Natalie who was always available at a moments notice and proactively chasing updates from others on our behalf.Would happily reccomend and deal with RMS again
Steven · 22 June 2023
Agent replied · 24 August 2024
Thank you so much Steven for such a lovely review for RMS Gosforth, we really appreciate you taking the time to leave this.
★★★★★ 5/5
TrustpilotFirst time buyer in the UK
I'm a first time buyer in the UK - Rook Matthews Sayer (Blyth branch) made buying my new apartment an absolute breeze! The staff were very professional and accommodating throughout the entire process! Thanks to all involved.
Paul · 10 February 2023
Agent replied · 24 August 2024
Dear Paul, thank you so much for leaving RMS Blyth five stars - we really appreciate it! We hope you're settling in to your new home well.
★★★★★ 2/5
TrustpilotService was okay
The purchase of our house was through RMS Fenham which was okay. I suspect there are more efficient and friendly estate agent services elsewhere.
Eleanor · 19 January 2024
Agent replied · 24 August 2024
Dear Eleanor, thank you for letting us know of your experience. However we do find this very disappointing and as you can see from our 4.8 rating we really pride ourselves in our customer service and RMS Fenham are no exception with the team often highlighted in great reviews. We would really appreciate it if you could send us an email to highlight any issues you had with our team.marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotFlat purchase
From start to finish buying my flat the girls have been brilliant, couldn’t have done more. Always returned my calls and helped my through this stressful process. Well done bedlington branch will definitely use yous again
Mandy · 8 March 2023
Agent replied · 24 August 2024
Dear Mandy, thank you very much for leaving this review and for giving RMS Bedlington 5 stars, we appreciate it so much. We hope you settle into your new home well.
★★★★★ 5/5
TrustpilotThe service provided by RMS once we…
The service provided by RMS once we decided to sell our house has been excellent. All of the staff are friendly, knowledgeable and efficient. I couldn’t ask for more and would certainly recommend them 100%RMS Gosforth Branch did the ‘job’
Joyce · 3 October 2022
Agent replied · 24 August 2024
Dear Joyce, thank you so much for taking the time to leave this lovely 5* review! RMS Gosforth will be thrilled to read this. Thank you also for your recommendation, we truly appreciate this.
★★★★★ 5/5
TrustpilotGreat experience!
Very professional and responsive, Alistair helped me complete on my first home and couldn't have been more helpful. Great value also considering the current challenges in the housing market. Thoroughly recommend both Alistair and the company as a whole for those looking to buy or sell.
Michael · 10 December 2021
Agent replied · 24 August 2024
Dear Michael, thank you for leaving our Ashington team a lovely review and 5 stars! We're very glad our team were able to secure you a mortgage and help you complete on your first home. We hope you're happy in your home and consider using RMS if you're ever looking to sell. Many thanks again!
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend! Very experienced team within the Gosforth area, great communication throughout the process! We would definitely use Rook Matthews Sayer again
Jennifer · 26 January 2024
Agent replied · 24 August 2024
Thank you so much Jennifer for leaving RMS Gosforth a 5 star review, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotHighly recommended.
Knowledgeable, efficient, reliable and friendly. We bought our first house with their help, remortgaged with their guidance over the years, and have depended on them through our recent Transfer of Equity.Great communication, down-to-earth explanations and realistic timeframes made everything easy.
Jane · 13 September 2022
Agent replied · 24 August 2024
Dear Jane, thank you so much for your 5* review! We're pleased you've continued to benefit from our services since your first home purchase.
★★★★★ 5/5
TrustpilotRook Mathews sayer in ponteland what…
Rook Mathews sayer in ponteland what can I say! Professional, warm, patient and held us from viewings to getting our keys. Sian leads a great team
Kim · 25 October 2023
Agent replied · 24 August 2024
Dear Kim, thank you for taking the time to leave a review for our team in Ponteland, we really appreciate your kind words.
★★★★★ 5/5
TrustpilotCan not fault Rook Matthews Sayer with…
Can not fault Rook Matthews Sayer with the sale of our home. In what has been a stressful time they have made things so much easier for us. They have been so helpful throughout and every member of staff have been amazing! Can't thank them enough.
Charlotte · 4 October 2021
Agent replied · 24 August 2024
Dear Charlotte, We're so glad our Blyth team were able to assist you fully and ensure a completion on your home sale. We really appreciate the review and hope you're happy in your new home. Thanks again
★★★★★ 5/5
TrustpilotGood customer service
Good customer service, support and guidance from the Forest Hall branch.
Alan · 19 August 2024
Agent replied · 24 August 2024
Thank you Alan for taking the time to leave RMS Forest Hall a 5 star rating.
★★★★★ 5/5
TrustpilotAlistair morgage advisor
Alistair goes above and beyond, very helpful and always on hand to answer any questions you have. Would never use any other morgage advisor.
Lewis · 5 December 2023
Agent replied · 24 August 2024
Dear Lewis, thank you for taking the time to leave our Mortgage Advisor Alistair, a 5 star review! We really appreciate it!
★★★★★ 5/5
TrustpilotRook Matthews Sayer Blyth branch
Rook Matthews Sayer Blyth branch are always very professional with whom I have dealt with many times over the past few years. On this occasion they went the extra mile to market my property whilst I was in hospital. I happily recommend Rook to friends and family.
Mike · 17 June 2021
Agent replied · 24 August 2024
Dear Mike, thank you for taking the time to leave our Blyth branch a great review. We're so happy that you have used our services repeatedly and hope you continue to do so in future. We really appreciate the future recommendations too. Thank you again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
