5/5
TrustpilotAmazing!
Big thank you to Michael. Always keeping us up to date with all progress and being helping with questions
Trusted Agent profile
Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more
★★★★★
1,360 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,360 reviews on two platforms, rated 4.7 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
- Rook Matthews Sayer Whitley Bay84 Park View, NE26 2TH739 reviews · 105 on Google (4.7)51 in the last 90 days
- Rook Matthews Sayer Morpeth17 Newgate Street, NE61 1AW734 reviews · 111 on Google (4.8)45 in the last 90 days
- Rook Matthews Sayer Ashington2 Laburnum Terrace, NE63 0XX716 reviews · 91 on Google (4.6)45 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)120 Roman Way, West Denton, NE5 5AD701 reviews · 66 on Google (4.5)47 in the last 90 days
- Rook Matthews Sayer Bedlington82 Front Street West, NE22 5UA687 reviews · 105 on Google (4.7)54 in the last 90 days
- Rook Matthews Sayer Amble56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ680 reviews · 55 on Google (4.5)44 in the last 90 days
- Rook Matthews Sayer Hexham46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ671 reviews · 32 on Google (4.8)49 in the last 90 days
- Rook Matthews Sayer Alnwick5 Market Street, NE66 1SS646 reviews · 78 on Google (4.7)48 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)51 St. Georges Terrace, Jesmond, NE2 2SX639 reviews · 39 on Google (4.4)44 in the last 90 days
Latest reviews from every Rook Matthews Sayer office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotReally great service
Really great service, professional and friendly throughout the purchase. It's a stressful time moving but RMS were patient and answered all my queries quickly.
1/5
TrustpilotVery unfriendly staff
Staff were rude and uninterested in my concerns. No longer feel comfortable discussing anything with them. Would not recommend to anyone looking to rent with a fair and friendly estate agency. However, I acknowledge that this won't be the same with all staff in all branches, perhaps just my nearest one.
1/5
GoogleThis is one of the worst estate agencies I've ever dealt with. They take your money then refuse to reply to you for weeks coming up with excuse after excuse. Ever day it's a different excuse about why they are so useless and unprofessional. Total scam. They will cost you money in wasted time.
Agent replied · 12 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Chanelle, Customer Feedback and Support Team.
5/5
TrustpilotMichael has been so helpful throughout …
Michael has been so helpful throughout and can’t thank him enough for how easy he has made the whole process for me being a first time buyer!
5/5
TrustpilotI didnt buy with rms but wish I had
I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my property 100% would recommend
5/5
TrustpilotAlistair Bowman - Excellent Service House Purchase
Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advice, always looks for the best deals, is proactive and thorough when resolving any issues, and very responsive to any questions raised. We can’t recommend Alistair highly enough.
5/5
TrustpilotFantastic service
From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Natalie was fantastic at keeping us updated at every stage of the process and was always available to talk things through or to keep communication flowing between all the different parties and Chris was always so cheerful and helpful. We would highly recommend to anyone.
5/5
TrustpilotMichael Storey - Mortgage Broker at Rook Matthew Sayers - Ryton
Highly recommend Michael, professional and friendly service
5/5
TrustpilotGreat advice and service throughout the…
Great advice and service throughout the sale process from the team at the West Denton Branch. We were kept fully informed as to what was going on. Thank you for making everything go so smoothly.
5/5
TrustpilotAlistair Bowman
Fantastic service from Alistair throughout the process. Really informative and helpful.
4/5
TrustpilotResponsive and follow things up
Staff were responsive when emailed or phoned and kept the conveyancing process going. They had a good relationship with the local solicitor I was using which also helped. Selling a house seems to take ages these days but all the staff at RMS Hexham and Leah in particular were great.
5/5
TrustpilotExceptional service from an exceptional team!
The level of service, attention to detail, helpfulness and professionalism is exceptional. I first called to arrange a valuation. Within minutes of finishing the telephone call I had received an email to confirm the appointment. This was going to be a benchmark. Every call was logged and appointments made were confirmed, any changes were indicated promptly. At the valuation appointment our property was inspected and then we did a review of the market, the area, other properties for sale and most importantly, what we could realistically expect to achieve. It was an honest and true representation - no flannel, no unsubstantiated promises. We appointed RMS - best decision! They marketed our property through all available channels and media. We achieved great responses that transitioned into viewings. We sold within 6 weeks! All viewings were followed up for feedback and those responses conveyed to us, During the actual sale the team did all the liaison that was required between ourselves and our buyers, their solicitor and ours. The progress chasing was great. We appointed RMS in Morpeth and the team there are just amazing. They are very friendly, approachable and totally professional. No question was to trivial for them to respond to or too big to be ignored. They made to whole process so easy.
5/5
TrustpilotCouldn’t recommend these anymore
Couldn’t recommend these anymore, great help from start to finish, really great members of staff. Thanks again, much appreciated
1/5
TrustpilotOne star as zero is not an option
One star as zero is not an option. Little effort shown in trying to sell my flat, which has been on the market for 14 weeks. One viewing 3 days after it went on the market. The team rarely keep in touch and don't always reply to emails. All in all, a very poor service.
Agent replied · 22 September 2026
Dear Ben, Thank you for your feedback. We are sorry to hear that you are disappointed with your experience and appreciate the opportunity to respond. We completely understand your frustration regarding the level of interest your property has received. The current property market is challenging, with buyer activity slower across the board, and unfortunately this can impact the number of viewings generated, regardless of the marketing in place. However, we do feel it is important to clarify the extensive marketing and proactive service that has been provided throughout the instruction. Your property has been advertised on the three largest property portals, including Rightmove, Zoopla and OnTheMarket. We have also upgraded the listing with premium advertising to maximise its visibility to potential buyers. In addition, the property has been promoted through our social media channels, displayed in our branch window, and regularly matched to our active applicant database, with follow-up calls made to gauge interest and encourage viewings. While we appreciate that the level of interest has not met your expectations, we do not believe there has been a failure in service. Our team has remained committed to actively marketing your property and exploring every available avenue to generate enquiries. Our goal remains the same as yours: to secure the best possible buyer at the best possible price. We understand that this process can feel particularly disappointing when results are slower than hoped, but please be assured that we will continue working proactively on your behalf. Should you wish to discuss any additional marketing or concerns, please contact us directly. Kind regards, RMS
5/5
TrustpilotExcellent service
Just recently completed my house purchase and used Alistair Bowman again as my mortgage advisor. He is amazing at what he does. Very professional and fantastic at staying in contact throughout the full process. Would 100% recommend!
Agent replied · 22 September 2026
Thank you Chloe, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your purchase.
5/5
TrustpilotReliable and efficient service.
From start to finish the service was great.
Agent replied · 22 September 2026
Thank you so much Pauline for the kind words and recommendation, it truly means the world to us to know that the service our staff have provided has been supportive and appreciated.
5/5
GoogleGreat company, easy to deal with. Sold my house in under a week with a brilliantl service from start to finish
5/5
TrustpilotGreat experience
I highly recommend going through this estate agents the staff where very helpful.
Agent replied · 22 September 2026
Thank you Paul! What a wonderful review. We really appreciate you taking the time to highlight Michael and the team to us!
5/5
TrustpilotNo problems
No problems, Sian was there if we had any questions.
Agent replied · 22 September 2026
Sian is great asset to our team, we're glad you think so too! Thank you for taking the time to leave us a rating and for highlighting her to us.
5/5
Trustpilot100% recommended
Recently completed another house purchase and used Alistair Bowman again as our mortgage advisor.
Agent replied · 15 June 2024
Thank you Brad, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your purchase.
5/5
TrustpilotI have used Alistair at RMS now for the…
I have used Alistair at RMS now for the past few years, and honestly he is amazing! The levels of communication are faultless, he’s kind and genuine and made the process of buying and remortgaging absolutely painless! If you’re in the ashington/Bedlington area then you’re in safe hands with RMS
Agent replied · 23 August 2024
Thank you Simon, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your property journey.
5/5
TrustpilotAlistair has been an absolute blessing…
Alistair has been an absolute blessing throughout the whole process. I was initially referred to him while viewing a property marketed by RMS, and from the very beginning it was clear he really knew his stuff.
Agent replied · 22 September 2026
Thank you David, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your property journey.
5/5
TrustpilotI have never used a mortgage advisor…
I have never used a mortgage advisor before and was understandably spectacle. Never the less I signed up with Alistair Bowman for the service and it’s the best thing that I have ever done concerning mortgages. His professionalism is second to none always going the extra mile in terms of the best mortgage available. He even significantly reduced my purchase price! In regular contact keeping the client updated with latest developments and is always willing to help in whatever capacity is needed right up to exchange and completion. Overall making a very stressful process less so.
Agent replied · 22 September 2026
We're so pleased to receive this outstanding review for our Mortgage Advisor Alistair. Thank you for taking the time to highlight him to us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Rook Matthews Sayer
Which Rook Matthews Sayer office has the most reviews?
Whitley Bay has the most, with 739 reviews rated 4.8 out of 5, followed by Morpeth with 734.
Where are the Rook Matthews Sayer offices?
The nine Rook Matthews Sayer offices, by town:
- Alnwick: 5 Market Street, Alnwick, NE66 1SS
- Amble: 56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ
- Ashington: 2 Laburnum Terrace, Ashington, NE63 0XX
- Bedlington: 82 Front Street West, Bedlington, NE22 5UA
- Hexham: 46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
- Morpeth: 17 Newgate Street, Morpeth, NE61 1AW
- Newcastle Upon Tyne (120 Roman Way): 120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
- Newcastle Upon Tyne (51 St. Georges Terrace): 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
- Whitley Bay: 84 Park View, Whitley Bay, NE26 2TH
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
