Trusted Agent profile
★★★★★
1,360 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,360 reviews on two platforms, rated 4.7 out of 5 overall.
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Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMichael is excellent
Michael is excellent, he is incredibly helpful and efficient. I highly recommend him, especially to first time buyers, as he truly goes out of his way in helping you understand everything.
We're so pleased you felt supported by our Mortgage Advisor Michael. Thank you for taking the time to highlight him to us and recommending him!
5/5
GoogleVery friendly staff. Very knowledgeable about mortgages. Would definitely recommend.
5/5
GoogleExtremely pleased with the service. Claire was very polite and helpful and provided consistent updates on progress. Thank you!
1/5
GoogleThey advertised the house without mentioning, intentionally hid it in the pictures, that a couple of rooms were effectively still a construction site, with exposed walls, materials, and tools left inside from unfinished refurbishment work. They also failed to disclose that it was a corporate sale, which wasted our time.
4/5
GoogleRook Matthews Sayer (Jesmond) have managed my property for the last 17 years, including around 15 years as a rental property and the last 2 years while it was on the market for sale. Throughout the rental period they were generally reliable and easy to deal with. Whenever maintenance issues arose, they would contact me promptly and arrange local contractors to carry out the work at reasonable cost. Over a long period of ownership, there were no major problems and I felt the property was looked after well. During the sales process there were a few challenges, including a complicated issue involving a neighbouring property which resulted in the power being disconnected to the building. Although this took some time to resolve, RMS were able to provide the information I needed and the sale was ultimately completed successfully. Communication was mainly via email rather than phone calls, but I found the team responsive and helpful whenever I needed assistance. Managing a property from a distance can be difficult, so I appreciated having an agent who could deal with issues on my behalf over many years. Overall, I would like to thank the team at RMS Jesmond for their support over the last 17 years and wish them all the best for the future.
5/5
GoogleBrilliant communication and very helpful.
"Thank you for your kind words! We're happy to have provided you with efficient communication and assistance. We appreciate your support!"Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleExcellent. Friendly and reassuring
"Thanks for the fantastic review! We're thrilled to hear that our team was able to provide you with a friendly and reassuring experience. We truly appreciate your support." Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleThe whole team at RMS Alnwick have been friendly and helpful from start to finish. Tracey was helpful at the start of our purchase journey, arranging viewings and managing the negotiations. A big thank you to Lorraine who has skillfully managed the process through to exchange and completion with tenacity and persistence.
Thank you for sharing your positive experience. Our team is dedicated to providing excellent service and we are thrilled to hear that Tracey and Lorraine were able to make your purchase journey smooth and successful. We appreciate your support and look forward to working with you again in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
TrustpilotWe purchased our home 8 months ago now…
We purchased our home 8 months ago now (been busy with a new baby) but Neil Walton helped us through every step of the process. He really made the experience smooth and stress free, and he’s a genuinely lovely man. Would absolutely recommend to everyone.
5/5
TrustpilotAmazing team
Wendy & Diane were absolutely amazing and were always in contact when I needed them. Thanks to all from RMS!
5/5
TrustpilotNicola at Forest hall is exceptional
Nicola at Forest hall Branch is exceptional. Goes above and beyond in her daily work. She helped both myself and our daughter with our house sales, neither straightforward, we truly believe without Nicola neither sale might of happened! She is an asset to the firm!
5/5
TrustpilotGreat service
The whole process from start to finish was very smooth. The communication and advice was excellent and we had good information about viewings. The staff were all very approachable and friendly.
5/5
TrustpilotThe staff are friendly at the…
The staff are friendly at the Bedlington branch and Alister the financial adviser walks you through the process and makes it less stressful as moving can be. The girls in the branch are helpfull and nothing is too much for them. I delt with Wendy Lily and Branch Manager Claire and they were all great would recommend using the to buy and sell your house
5/5
TrustpilotExcellent
Ellis, Emma and Matthew were brilliant.
4/5
TrustpilotWe have just completed on our house…
We have just completed on our house purchase and the service we received was ok, branch staff were not very efficient at returning calls, however Alastair the mortgage advisor was absolutely fantastic and the service and advice received from him was 10/10! Would definitely recommend anyone using Alastair, always available whether it be by phone or email and always followed through with what was discussed! RMS are lucky to have a mortgage advisor who is committed to ensuring clients are well informed and looked after. Once again a big thank you
5/5
TrustpilotWe had an excellent experience with…
We had an excellent experience with Lorraine Paul at RMS Alnwick. She was effective, efficient, and maintained excellent communication throughout the process. She kept things moving, responded promptly, and was professional and supportive during what became quite a long transaction. We really appreciated her persistence and clear updates throughout.
Thank you so much Judy for taking the time to leave Lorraine in RMS Alnwick a 5 star rating!
5/5
GoogleEveryone at RMS Whitley Bay was friendly and professional throughout the process. Thank you so much for the excellent service in selling our property.
5/5
GoogleWe can’t praise highly enough, the experience we have had with Lisa Irving and all her colleagues at Rook Matthew’s Sayer, Whitley Bay in purchasing our beautiful new home. From the moment we stepped into the office to register our interest in a new property and were met with Lisa’s lovely smile we couldn’t have been better looked after. We went on to buy the first property that Lisa suggested we look at, which was absolutely perfect for us. We are also selling through RMS Whitley Bay and similarly are enjoying a superior service.
4/5
GoogleNice big branch. Seemed a bit understaffed, there was only one lady trying to serve some clients and answer the phone while I had to stand and wait. I gave up after 10 mins and listed with their competition who had plenty staff available and served me straight away.
5/5
GoogleSuch a pleasant experience with Rook Mathews in West Denton. Ellie was my main point of contact. She was extremely helpful, fast and responsive. No issues at all. Such a lovely bunch of people! Thank you.
5/5
Googlegreat sevice from the west denton branch. Claire and Elie did everything we asked promptly and effectively. would use again and happy to recommend.
5/5
GoogleThe entire team at Alnwick have been a pleasure to work with. Cannot recommend them more!
5/5
GoogleThey were professional and efficient . Leah was very helpful!
Thank you so much Will, we really appreciate you taking the time to leave this wonderful review for our team in RMS Hexham.
5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer.
Michael Storey was brilliant through my mortgage process and put my mind at ease with it being my first time buying a house solo. Would recommend him any day.
Thank you so much Vicky for taking the time to leave our mortgage Advisor Michael a 5 star rating!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Whitley Bay has the most, with 739 reviews rated 4.8 out of 5, followed by Morpeth with 734.
The nine Rook Matthews Sayer offices, by town:
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