Trusted Agent profile
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBrilliant team
Natalie and the team were brilliant, they always got back to me if I needed them, and helped me get through a stressful process 🥴 thank you RMS
Thank you so much Lindsey, we really appreciate you taking the time to leave this wonderful review for Natalie and the team in RMS Gosforth!
5/5
TrustpilotHouse sale
Great service from the team, from day 1. Kept informed of every aspect of the process. Very helpful and approachable, would definitely recommend and would use them again. ( but hopefully won't have to).
We're so pleased you felt supported throughout the sales process Peter! Thank you for taking the time to leave us a lovely review.
5/5
TrustpilotRMS brilliant team
RMS, Gosforth branch were excellent in selling my property. The staff particularly Natalie and Eve worked well on my behalf, to promote my best interest, maintaining contact with buyer to ensure smooth progress was maintained, while keeping me up to date.
We can't thank you enough Jacqui for taking the time to leave such a a fantastic review for our team in RMS Gosforth, it really means the world to us.
5/5
TrustpilotStaff at Fenham branch are great
Staff at Fenham branch are great - friendly & professional & easy to work with.
Thank you so much Graham, we really appreciate you taking the time to leave this wonderful review for our team in RMS Fenham.
5/5
TrustpilotWest Denton
Claire and co at West Denton were brilliant; made a first time buying experience super easy.
Thank you very much Michael for taking the time to leave RMS West Denton a great review.
5/5
TrustpilotFriendly and professional staff
Friendly and professional staff. Swift replies. Great advice. I am very happy with my new premises
Thank you Paula, we are so pleased you have found our team to be friendly and professional. We really appreciate you taking the time to leave this review!
5/5
TrustpilotAlistair the mortgage guru
Alistair once again went above and beyond to make our mortgage process super smooth and far less stressful than it could have been. Takes his time to fully explain all aspects of the products available with reassuring guidance and regular updates on progress. Genuinely one of the, if not the best in his chosen field. Thank you 🤩
We love the subject line of your review Mick! Thank you so much for taking the time to leave such a wonderful review for our Mortgage Advisor Alistair. We're so pleased you felt supported by him throughout the process of securing your mortgage.
5/5
TrustpilotSuperb Service
To all the staff at Rook Matthew Sayers in Alnwick. Thank you for a fabulous service during my recent house purchase. I can highly recommend your office to anyone buying or selling a property. The ladies went above and beyond and you are all absolute gems. Thank you.
Thank you so much for taking the time to leave a wonderful review for a team in RMS Alnwick!
5/5
TrustpilotBrilliant mortgage advice from Alistair…
Brilliant mortgage advice from Alistair once again. Got me a great deal.
Thank you for leaving our Mortgage Advisor Alistair a great review, we really appreciate it!
5/5
TrustpilotExcellent service from Alnwick branch
Excellent service from Lorraine and staff in Alnwick
Thank you for leaving us a 5 star review, we really appreciate it!
5/5
TrustpilotAlistair was great
We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.
Thank you so much Connor for taking the time to leave a great review for our Mortgage Advisor Alistair. We're so pleased you felt supported by him throughout the process of securing your mortgage.
5/5
TrustpilotGood service and efficient
Thank you for leaving us a 5 star review John, we really appreciate it!
5/5
GoogleExcellent service from Mortgage Manager named Alistair. Much appreciated
5/5
TrustpilotMortgage advisor- Alistair Bowman
I recently had the pleasure of working with Alistair Bowman, and I couldn’t be more satisfied with the experience. He took the time to clearly explain all of my options, ensuring I understood the pros and cons of each one without ever feeling overwhelmed. I’m so thankful for all his help throughout the process and I would highly recommend their services to anyone looking for a reliable and trustworthy mortgage advisor.
Thank you Libby for leaving this wonderful review for our Mortgage Advisor Alistair. We're pleased to learn that you felt supported throughout the process of securing your mortgage.
5/5
TrustpilotMichael Storey - Mortgage Advisor
Michael Storey was brilliant from the very start. He took the time to discuss all of our options in detail and made sure we secured the best possible mortgage and rates for our house purchase. His communication was clear, he acted quickly throughout the process, and everything felt straightforward and very stress-free. We couldn’t recommend Michael more highly. Thank you again!
Thank you so much Claire for taking the time to highlight our Mortgage Advisor Michael to us!
5/5
TrustpilotExcellent Communication
Kept me up to date during the process and helped chasing solicitors for documents and progress.
Thanks Tony, we're pleased to know you felt supported by our team throughout the process.
5/5
TrustpilotQuick and keen service from start to…
Quick and keen service from start to finish. Very professional, responsive, and always on the ball. Made the whole process smooth and stress-free
Thank you very much Motty, we really appreciate you taking the time to leave us a review!
5/5
TrustpilotA big thankyou to Alayna and all the…
A big thankyou to Alayna and all the staff at the Blyth Branch, the process is going according to plan
Thank you very much Trevor for leaving Alayna and the team in RMS Blyth a great rating, we really appreciate it!
5/5
TrustpilotRMS Blyth- sale of relatives property
RMS Blyth, from day 1 the team at the Blyth office have been great, they have kept me up to date and given me good advice along the way. I wouldnt hesitate in using them again and would highly recommend, a lovely team of people.
Thank you Lesley for taking the time to leave RMS Blyth a wonderful review, we really appreciate it!
5/5
GoogleWould definitely recommend, Jamie Duprey was always happy to help and very efficient
5/5
TrustpilotI had great service from Gordon during…
I had great service from Gordon during the lease of my commercial property. Very supportive and quick response to queries. Would recommend. Thank you!
Thank you Amy for highlighting Gordon to us, we really appreciate you taking the time to recommend RMS Commercial.
5/5
TrustpilotMichael Storey Mortgage Advisor
Thank you so much Simone for taking the time to leave this fantastic review for our Mortgage Advisor Michael.
5/5
GoogleA truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout. A truly HUGE thank you.
1/5
GoogleWe had previously contacted RMS to arrange a viewing of a house prior to selling our own to which there were mistakes and mixups I.e being called weeks later following up the viewing request when we’d already seen it…twice. Then I poorly chose RMS for the sale of our house. Had a poor and unhelpful experience when selling and still so now the house is sold! During the selling process, we went with RMS as we were promised 360 degree photography for free which was never organised- luckily the house sold quicker than expected so didn’t need this. The photographs taken were sub-par and I had to send in my own to replace the poor quality of the worst ones. They also did not include an adequate coverage of the house in their images. During the selling experience, I found that when I rang to request information this was never followed up. If it was, the wrong and outdated information was then given. Additionally, they managed to tell me that my buyer requested a viewing, and to tell my buyer that I had requested a meeting- leading to a lot of stress and very much wasted time on both our parts as we stood looking dumbfounded at one another when the meeting took place. Now my house is sold, and the current owner is selling it on nearly a year later, I have been emailed her confidential documents….twice- even after I corrected them the first time. They clearly have been unprofessional in the way in which they have handled customer data. Would not recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 734.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
