Trusted Agent profile
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEllie and Claire were amazing when it came to helping me sell my dads house. They helped me fill in the paperwork I didn’t understand and were happy for me to contact them with any questions or enquiries I had. If I sell any other property I will definitely be returning to Ellie at Rook Mathew’s sayer West Denton.
5/5
GoogleEllie Murray was excellent throughout the whole process of selling my house. She was always on the ball, kept communication flowing between both sides, and really pushed things forward to get the sale completed. Her professionalism and persistence made a big difference, and it was clear she genuinely cared about getting everything over the line. Ellie is a real credit to the company and I’d highly recommend her to anyone buying or selling a property. Dean
5/5
GoogleOutstanding help from everyone at RMS Whitley Bay with the purchase of my new property. It wasn’t the easiest of paths from my side but their patience and their assistance helped so much!
5/5
TrustpilotOutstanding customer service
Outstanding customer service, professionalism, compassion and proactivity describe my experience with the services provided by Gemma and Suzanne at the RMS Blyth Branch. I highly recommend them. They genuinely care!
Thank you so much for your great review for RMS Blyth. We are delighted to receive such a wonderful recommednation.
5/5
TrustpilotOnce again
Once again, Alistair was amazing, so helpful and always very easy to talk to. He helped me through my whole experience. I would only ever use Alistair, as I’ve had such a good and professional experience. Thanks, James
Thanks James for highlighting Alistair to us! We're so pleased you felt supported by him throughout the process of securing your mortgage.
5/5
TrustpilotBuying through RMS Hexham and dealing with Leah
Leah was efficient and a great communicator explaining things clearly and keeping me updated. Importantly she was always quick to respond to queries or messages. I can’t see how she could improve to be honest!
Thank you Julie, we're so pleased you felt supported by Leah in RMS Hexham.
5/5
TrustpilotI used RMS Commercial to let a shop
I used RMS Commercial to let a shop, I found them professional, prompt and efficient, really good service and would use them again without hesitation.
Thank you very much Brian for taking the time to leave this great review.
5/5
TrustpilotFANTASTIC
From the initial telephone call to arranging the viewing it has been a smooth and easy process.
We really appreciate you taking the time to recommend us Sheila. Thank you for leaving us a lovely review.
5/5
TrustpilotExcellent personal service
Rating only, no written review.
Thank you very much Barry, your rating really helps us out!
5/5
TrustpilotRook Matthew’s Sayer in Gosforth…
Rook Matthew’s Sayer in Gosforth couldn’t have done more for me during the sale of my parents bungalow, my parents are living in a care home and the process has been made so much easier by RMS and especially Natalie Best who went above and beyond to help me with all of the form filling and solicitors questions, I couldn’t have done this without her.
Thank you so much for taking the time to leave this great review for RMS Gosforth and for highlighting Natalie to us, we really appreciate your recommendation.
5/5
TrustpilotSelling Properties
Ellie and Claire were amazing when it came to helping me sell my dads house. They helped me fill in the paperwork I didn’t understand and were happy for me to contact them with any questions or enquiries I had. If I sell any other property I will definitely be returning to Ellie at Rook Mathew’s sayer West Denton.
Thank you Jade, we really appreciate you taking the time to leave this review and for highlighting Claire and Ellie.
5/5
TrustpilotA truly excellent team
A truly excellent team! Always a smiling face and very professional. Everyone of them was more than helpful with advice and constant updates. We felt like part of their family throughout.
Thank you so much Alan for taking the time to leave us this great review! We try our best to provide the best service possible so we are over the moon that you have felt supported throughout.
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish! Professional, proactive, and always one step ahead. Communication was brilliant and the whole process felt smooth and stress‑free. Highly recommend, an estate agent who genuinely delivers!
Thank you so much Eve for taking the time to leave us this lovely review! We try our best to provide the best service possible so we are over the moon that you have recommended us!
5/5
TrustpilotSales review
I found the staff in the Ponteland Brach of Rook Matthews extremely friendly a professional. They showed great expertise throughout the sales process.
Thank you so much Steve for your review and for recommending our team in RMS Ponteland.
5/5
TrustpilotAlistair Bowman
We have recently completed our mortgage renewal and once again the experience was smooth, straightforward and completely stress free. A very special thank you goes to Alistair Bowman, who has supported us for more than ten years now. Throughout that time we have never had any issues.
Thank you so much for highlighting Alistair to us. We are so pleased you felt supported throughout your remortgage and we really appreciate you taking the time to leave this review.
5/5
TrustpilotAlistair from the Bedlington office was excellent
Alistair from the Bedlington office was excellent, he clearly explained all the options and worked quickly to get my remortgage completed as fast as possible. I would highly recommend him!
Thank you Matty for taking the time to leave this review and highlight Alistair to us.
5/5
TrustpilotRMS estate agents second to none
The staff in the Morpeth office were brilliant keeping me informed all through the process Nothing seemed to much trouble from organising and contacting buyers to solicitors
Thank you Paul for leaving RMS Morpeth a great review!
5/5
TrustpilotAll Staff
We would like to thank all staff at Rook Mathews and Sayer in Alnwick to include Lucy, Hannah, Tracey, Hayley and other who facilited in our move to Northumberland and Dun Moor Road at Belford, their support, help and Advice was fabulous.
Thank you so much Tony for taking the time to leave our team in RMS Alnwick a wonderful review.
5/5
TrustpilotRMS Ponteland are a great team
RMS Ponteland are a great team, and really responsive. Stephen was fantastic, attentive, so knowledgeable and had all the time in the world to spend answering my questions. Can’t recommend them enough.
Thank you for leaving our team in RMS Ponteland and Steven a great review. We really appreciate your recommendation.
5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer, Ryton.
I couldn’t fault anything. Being a first time buyer the process explained to me was straight forward, he explained it in ways that I could understand- which was very helpful
Thank you so much Rachel. We are so happy that you felt supported by the team throughout the purchase of your new home, and we really appreciate your recommendation. Thanks, RMS.
5/5
TrustpilotAlistair Bowman - Ashington branch
We used Alistair Bowman from the Ashington branch to sort our mortgage out. He made it all go as smoothly and stress free as possible. Even when he was on holiday from work he would say to message him if there was anything we needed. We’ll definitely be going to him again for all mortgage related queries.
Thank you so much Lewis, for taking the time to leave this great review for our Mortgage Advisor Alistair in RMS Ashington.
5/5
TrustpilotRMS, Alnwick went the extra mile to support us
To all the beautiful and handsome staff at RMS, Alnwick. Thank you for all your support, expert advice, kindness and patience in the sale of our precious family home in Northumberland. You made a very emotional journey that little bit easier. We can’t thank you enough, The Straughan family xox
Thank you Nira, we are so happy to know that you felt supported throughout your sale and we really appreciate you trusting us the sale of your home. RMS
5/5
TrustpilotFrom valuation all the way to completion
From valuation all the way to completion of sale all the staff at RMS were excellent. We were In contact with all of the team at RMS who were friendly, helpful, supportive and professional.
Hi Annie, thank you so much for your wonderful review. We really appreciate you taking the time to leave us such great feedback and recommending us to others.
5/5
TrustpilotGreat experience
Communicated well throughout and they made the process easier. The app really makes a difference as everything is in one place.
Thank you so much Emily, we really appreciate you taking the time to leave us such a great review. RMS
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 734.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
