★★★★★ 4/5
GoogleWe had a retirement flat to sell. Anyone who knows the mess the retirement home sector is in currently would understand how appreciative we are that RMS got us a sale over a very reasonable time-frame at a price very close to the figure at which we originally marketed the flat. We were happy how RMS presented the flat on their sales particulars. Communication was good and RMS have excellent sales staff. RMS made a good number of viewings and found us a buyer. We’ve just completed. For this we’re extremely grateful.
Paul · 3 October 2026 · Rook Matthews Sayer Hexham
★★★★★ 5/5
GoogleWe honestly couldn’t recommend Jaime enough! He has been brilliant from start to finish, always so quick to respond and kept us updated every step of the way. He took the time to explain everything clearly and gave us so much knowledge and reassurance throughout the process. Nothing ever felt like too much trouble, and we always felt like we were in safe hands. Thank you so much for all your help! We really appreciate everything you’ve done for us.
Jade · 24 September 2026 · Rook Matthews Sayer Bedlington
★★★★★ 5/5
GoogleGreat communication! Especially since we were first time buyers and didn’t know lot. All the staff were great at explaining and getting back to us regarding questions we had! Highly recommend.
Faye · 19 September 2026 · Rook Matthews Sayer Hexham
★★★★★ 5/5
GoogleExcellent care, support and guidance throughout the sale process. The team made a difficult situation easier when the house sale fell through quickly re marketing my property and achieving a higher sale price. Once we neared completion Leah was proactive in chasing up the buyers solicitor to complete in the desired week. I would highly recommend RMS Hexham. The solicitor they recommended was also excellent. Thank you!
Hannah · 19 September 2026 · Rook Matthews Sayer Hexham
★★★★★ 5/5
GoogleFrom the get go RMS Whitley Bay took on selling my house with enthusiasm and more importantly great advice. Lisa took awesome photographs. Very professional. The whole team were always a phone call away if I had any questions. Highly recommend their services.
Sarah · 15 September 2026 · Rook Matthews Sayer Bedlington
★★★★★ 5/5
GoogleWe bought our house through RMS and Lisa could not have been more helpful if she tried! We really felt that she wanted the best for us and she did everything she could to make sure that things ran smoothly. She was always easy to get in touch with and went above and beyond. Thank you!
Sarah · 15 September 2026 · Rook Matthews Sayer Bedlington
★★★★★ 5/5
GoogleJamie Duprey has been amazing and made the whole process as smooth and stress free as possible! He response to all my emails have been extremely prompt and never let me go into the weekend worrying about anything. I look forward to working him again in the future and highly recommend Jamie and RMS!
Sophie · 15 September 2026 · Rook Matthews Sayer Bedlington
★★★★★ 5/5
GoogleAmazing service, really helpful and answered all my queries fast and professionally.
Andrew · 12 September 2026 · Rook Matthews Sayer Alnwick
★★★★★ 5/5
GoogleGreat Customer Service..I'm just settling into my house in Alnwick , after a big move from the Sussex Coast..my friend and I came up to view properties in May .Maureen, Hayley, Tracey, Lorraine and others ..sorry can't remember all the names!! have always given me excellent service in their communications.It has been an extremely stressful few months, but I'm here now and starting my new life 😃. Would 100% recommend RMS Alnwick.
Carole · 12 September 2026 · Rook Matthews Sayer Alnwick
★★★★★ 5/5
GoogleHome buying made easy, great help all the way through the process from the Alnwick branch.
James · 12 September 2026 · Rook Matthews Sayer Alnwick
★★★★★ 5/5
GoogleFantastic service from RMS Hexham branch. Leah is absolutely outstanding!
A · 10 September 2026 · Rook Matthews Sayer Hexham
Agent replied · 10 October 2026
Thank you so much for your kind words! We are thrilled to hear that Leah provided you with fantastic service. We strive to provide exceptional customer experiences and we are grateful to have her on our team. We hope to see you again soon! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 1/5
GoogleRating only, no written review.
Adam · 15 August 2026 · Rook Matthews Sayer Bedlington
Agent replied · 15 October 2026
We appreciate your feedback and are sorry if your experience was less than ideal. Please email us at review@countrywide.co.uk with more details, we are here to help and would be happy to investigate further.
★★★★★ 1/5
GoogleRating only, no written review.
Green · 15 August 2026 · Rook Matthews Sayer Bedlington
Agent replied · 15 October 2026
We appreciate you sharing this with us. Kindly email us at review@countrywide.co.uk with more details and we’ll be happy to assist.
★★★★★ 5/5
GoogleRating only, no written review.
Bibby · 15 August 2026 · Rook Matthews Sayer Bedlington
Agent replied · 15 October 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
★★★★★ 5/5
GoogleCouldn’t have wished for a better service from the Whitley Bay Branch. Especially our mortgage advisor Jamie Duprey who was there for us from the moment we met him. Attentive, fast and genuine care throughout.
Kelly · 15 August 2026 · Rook Matthews Sayer Bedlington
Agent replied · 15 October 2026
"Thank you for your kind words and for choosing our Whitley Bay Branch! We are thrilled to hear that Jamie provided top-notch service and made your mortgage experience a positive one. Your satisfaction is our top priority!" Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleVery friendly and helpful staff.
Efficient and great communication.
Well organised process from the start through to completion.
Jason · 15 August 2026 · Rook Matthews Sayer Bedlington
Agent replied · 15 October 2026
Thank you so much for your kind words! We pride ourselves on exceptional service and communication, and we are thrilled that you had a great experience with our team. We look forward to working with you again in the future. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a very positive experience with Rook Matthews Sayer during my property purchase process. The service I received was professional, efficient, and supportive from start to finish.
A special thank you to Claire for her excellent work and dedication throughout the process. Claire was extremely knowledgeable, friendly, approachable, and always willing to assist whenever I had questions or needed guidance. She was so helpful, and always ensured that everything was handled properly. Her attention to detail, professionalism, and commitment gave me great confidence and made the whole experience much easier.
I would also like to sincerely appreciate Ellie, who was always there as my first point of contact. Her prompt responses and helpful attitude made a great first impression and provided excellent support throughout the journey.
I am truly grateful to Claire, Ellie, and the entire team at Rook Matthews Sayer for their hard work and for helping make the process smooth and stress-free. I would highly recommend their services to anyone looking for a professional, reliable, and supportive team.
Patrick · 15 August 2026 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
★★★★★ 4/5
GoogleA good estate agents who were attentive and always supported where they could. Ellie Murray provided us with key updates and always guided us when we needed further help.
Kieran · 15 August 2026 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 15 October 2026
Thank you for your kind words and taking the time to share your experience with us! We are glad to hear that Ellie provided exceptional service and support throughout your journey with us. We appreciate your business and look forward to continuing to assist you in the future.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 1/5
GoogleThis is one of the worst estate agencies I've ever dealt with. They take your money then refuse to reply to you for weeks coming up with excuse after excuse. Ever day it's a different excuse about why they are so useless and unprofessional. Total scam. They will cost you money in wasted time.
Jonathan · 12 August 2026 · Rook Matthews Sayer Alnwick
Agent replied · 12 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Chanelle, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat company, easy to deal with. Sold my house in under a week with a brilliantl service from start to finish
Paul · 15 July 2026 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
★★★★★ 5/5
GoogleVery friendly staff.
Very knowledgeable about mortgages.
Would definitely recommend.
Iain · 15 June 2026 · Rook Matthews Sayer Bedlington
★★★★★ 5/5
GoogleExtremely pleased with the service. Claire was very polite and helpful and provided consistent updates on progress. Thank you!
Daniel · 15 June 2026 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
★★★★★ 1/5
GoogleThey advertised the house without mentioning, intentionally hid it in the pictures, that a couple of rooms were effectively still a construction site, with exposed walls, materials, and tools left inside from unfinished refurbishment work. They also failed to disclose that it was a corporate sale, which wasted our time.
Brian · 12 June 2026 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
★★★★★ 4/5
GoogleRook Matthews Sayer (Jesmond) have managed my property for the last 17 years, including around 15 years as a rental property and the last 2 years while it was on the market for sale.
Throughout the rental period they were generally reliable and easy to deal with. Whenever maintenance issues arose, they would contact me promptly and arrange local contractors to carry out the work at reasonable cost. Over a long period of ownership, there were no major problems and I felt the property was looked after well.
During the sales process there were a few challenges, including a complicated issue involving a neighbouring property which resulted in the power being disconnected to the building. Although this took some time to resolve, RMS were able to provide the information I needed and the sale was ultimately completed successfully.
Communication was mainly via email rather than phone calls, but I found the team responsive and helpful whenever I needed assistance. Managing a property from a distance can be difficult, so I appreciated having an agent who could deal with issues on my behalf over many years.
Overall, I would like to thank the team at RMS Jesmond for their support over the last 17 years and wish them all the best for the future.
Ben · 12 June 2026 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
