Trusted Agent profile
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAll staff are very friendly and helpful…
All staff are very friendly and helpful and was a smooth and quick service. I’d like to recommend Michael Storey - he was very informative, straightforward and understanding
Thank you so much Sol, we really appreciate you taking the time to leave us such a great review and for recommending our Mortgage Advisor, Michael. RMS
5/5
TrustpilotBedlington branch
Thank you so much Mrs Owens, we really appreciate you taking the time to leave us such a great review and for recommending RMS Bedlington. RMS
5/5
GoogleAmazing from the start right up until the end the communication was amazing very friendly staff and would not hesitate to use them again
Really appreciate this fantastic review for our team in Morpeth. Thank you Neil for taking the time to highlight our team.
5/5
GoogleThe whole team at RMS are really really great to deal with. Katie and Lisa were brilliant throughout keeping us well informed and making sure everything went to plan.
We truly appreciate you taking the time to leave this lovely review Andrew. Thank you for highlighting Katie and Lisa in our Whitley Bay branch.
5/5
GoogleDealing with Katie was a pleasure. Very professional and polite so helpful to get what was needed. Highly recommend 😉 Tyneasbestos
Thanks Tony, we really appreciate you taking the time to highlight Katie in our Whitley Bay branch
5/5
TrustpilotGreat job
Claire and Ellie at west Denton were very helpful throughout the process and answered all our questions and concerns when we were chasing.
Thank you so much Laura, we really appreciate you taking the time to leave us such a great review. RMS
5/5
Trustpilot10/10
My partner and I bought out first home with the help of Alistair. He was super patient, filled us with confidence and explained everything clearly. Alistair made the process super simple and reassured us throughout the process!
Thank you so much Hannah, we really appreciate you taking the time to leave us such a great review and for recommending our Mortgage Advisor Alistair. RMS
5/5
TrustpilotAs a first-time buyer
As a first-time buyer, I honestly couldn’t have asked for a better experience with Rook Matthew Sayer. They helped me through everything from start to finish, explaining each step clearly and making the whole process completely stress-free.
Thank you so much Liam, we really appreciate you taking the time to leave us such a fantastic review and for recommending our Mortgage Advisor Neil. RMS
5/5
GoogleHexham branch:Lovely friendly personal service. Kept fully informed and up to date. Highly recommend.
Thank you so much Karen for reviewing and recommending our team in Hexham.
5/5
TrustpilotWe are first time buyers
We are first time buyers, so didn’t really know what to expect, but our mortgage advisor Michael Storey was really helpful and good at helping us understand how things work in the process of buying a property.
Thank you so much Tommy, we really appreciate you taking the time to leave us such a fantastic review and for recommending our Mortgage Advisor Michael. RMS
5/5
TrustpilotGreat first-time buyer experience!
Going from not knowing anything about purchasing a home, mortgages, and insurance to having the keys in my hand was a surreal experience. RMS made it incredibly easy as a first-time buyer. Would highly recommend!
5/5
TrustpilotAlistair Bowman and Rook Matthews Sayer…
Alistair Bowman and Rook Matthews Sayer are absolutely amazing, from start to finish. Good updates, they made it so seamless and I am very happy with them.
5/5
TrustpilotThe team have been brilliant with the…
The team have been brilliant with the sale of my property. Helpful advice and always quick to follow up. I'm very happy with the service.
1/5
GoogleDealt with Wendy, she arranged a house viewing for me but forgot to tell the homeowner about it.
5/5
Google⭐⭐⭐⭐⭐ EXCEPTIONAL and very supportive! I honestly don’t know where to start, words don’t feel enough. From start to finish, we had a truly fantastic experience. James, Leah and Scarlett were friendly, approachable, and always happy to answer any questions we had. They kept us updated at every stage and went above and beyond to support us. We genuinely felt like we were all on this journey together. I can’t recommend Rook Matthews Sayer, Hexham highly enough, the whole process was seamless. Thank you for everything. We will never forget the kindness and support you showed us in helping us find our dream home.
5/5
TrustpilotFinancial advice with Alistair
We bought our house through RMS about 9years ago with Wendy and used their financial advisor Alistair with help for our Mortgage and insurances. I cant praise them enough. Through the years Alistair has kept our remortgages and insurances up to date and the best deals he could get. This has meant we are now in a position to almost own our house and no longer require their services. Anyone wanting advice with their mortgages, life insurance etc I cant recommend Alistair at Astington RMS enough.
5/5
TrustpilotAn excellent and friendly service from…
An excellent and friendly service from Alistair Bowman from start to finish. We were kept extremely well informed throughout the process. Thank you!
5/5
TrustpilotFantastic service.
Alistair went above and beyond for myself and my partner in the process of arranging our mortgage for the new house. Explained a lot of options we had to choose from which I wasn’t actually aware was available to us which really made a difference. From start to finish we were always kept in the loop on any updates. Would fully recommend Alistair to anyone for mortgage advice. Thanks again.
5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer, Ryton
Micheal has been fantastic at explaining all the stages of applying and securing a mortgage to me as a first time buyer. He was transparent, discreet and personable. Micheal kept me informed at each stage the process through email and phone calls. He has been great at explaining all the extras that come with purchasing a house - like insurance and wills. I will definitely be using Micheal again and I 100% recommend.
5/5
TrustpilotFirst time using RMS, Alistair.
First time using RMS due to being advised to by a member of my family who use them a lot, particularly Alistair Bowman (Ashington / bedlington branch) and I can only say it was the best decision I made. Alistair has been exceptional throughout the whole time going through my re-mortgage with me and I would recommend him 100%. Alistair has been nothing but kind, calming, helpful and I cent thank him enough.
1/5
TrustpilotBad viewing experience
Dealt with Wendy. Arranged a house viewing. She forgot to tell the homeowner about it.
Dear Ben, We’re very sorry for the inconvenience caused and understand your frustration. We're aware that Wendy has been in contact with you since regarding the viewing. Due to a genuine human error, the viewing confirmation was sent to you twice rather than to both you and the homeowner. Wendy has apologised directly and we appreciate you alerting us to this as it well help prevent this from happening again. Kind Regards, RMS
5/5
Trustpilot5* service
I would like to thank rook Matthews sayers for putting me in touch with Alistair bowman the mortgage advisor he helped me through out the full process, he gave me information from the start and even at the end of completion when everything was completed.
5/5
TrustpilotVery good service
Our mortgage advisor Jack Raine was professional, knowledgeable, and incredibly supportive throughout the entire process. He took the time to explain all our options clearly, answered every question promptly, and made what could have been a stressful experience feel smooth and manageable. We felt genuinely looked after and confident that we were getting the best possible deal. Highly recommended Jack to anyone looking for expert, trustworthy mortgage advice.
5/5
GoogleJamie helped us from the beginning by going through the entire process and any costs we might expect. He really helped us to understand what we needed to do and how it would work, and when it came to us finding a property he did our negotiations for us which really helped us. He’s been very helpful and emailing frequently to help us with any questions we’ve had along the way. Would really recommend ☺️
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 734.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
