Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotExcellent service with timely…
Excellent service with timely communication and a shared objective of the fastest sale possible! The current situation isn't the most conducive for a positive user experience but Barbara went above and beyond to ensure a really great service. We have used RMS West Denton to buy, sell and rent out properties and each time the experience has been excellent.
HelenR · 3 March 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Helen, Thanks very much for leaving us a review and for your positive comment about our staff especially Barbara it is really appreciated, Many Thanks.
★★★★★ 5/5
TrustpilotNichola Bruford- excellent customer service
I have used Nichola Bruford for a couple of years now as both a financial and mortgage advisor. Her customer is service is always above and beyond. Making what can often be a stressful task, a smooth one! Thank you!
Miss · 3 March 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Jill, thank you for taking the time to leave us 5*s and a very kind review! We're very glad to hear the transaction went smoothly for you and we hope to be of assistance to you again in the future!
★★★★★ 5/5
TrustpilotGreat, friendly service …
This was the second time that we’ve used Rook Matthews and we were very happy with the service we received on both occasions.Zara at Ryton made the process easy and updated me regularly on the progress of the sale.
Norma · 2 March 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Good Morning Norma, Thank you very much for the lovely review you left us for Zara and the Ryton Team, I'm sure they enjoyed reading it at much as we did.
★★★★★ 5/5
TrustpilotGordon and the team worked extremely…
Gordon and the team worked extremely hard to get our purchase across the line despite difficulties due to the current climate. They always responded to queries and addressed issues swiftly. I’d recommend. Thanks again.
Chris · 1 March 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Thank you Chris for such a wonderful review for Gordon and our commercial team, they are very valued members of Rook Matthews Sayer.
★★★★★ 5/5
TrustpilotRook Matthews Sayer provides excellent…
Rook Matthews Sayer provides excellent service throughout. From arranging the photos, placing the ad, arranging viewings through to the sale. I was kept well informed throughout and felt that RMS were always available to answer my queries. Would highly recommend. Thanks again!
Ronan · 1 March 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Ronan, thank you ever so much for taking the time to write such a kind, detailed review. It was a pleasure to read. We're very pleased that the whole process ran smoothly for you. We hope to be of assistance to you again in the future! Thank you, again.
★★★★★ 5/5
TrustpilotHIGHLY RECOMMEND!
Very efficient and helpful staff. Always a smooth process. Would highly recommend!
Eli · 1 March 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Eli, thank you for taking the time to leave us a review. We're glad we are able to be of service to you and we hope to continue to be in future.
★★★★★ 5/5
TrustpilotExcellent service and Communication all…
Excellent service and Communication all through the buying process. Thanks Ross.
Ross · 1 March 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Ross, thank you for taking the time to leave Rook Matthews Sayer 5 stars!
★★★★★ 5/5
TrustpilotExcellent service provided by whole of…
Excellent service provided by whole of Ryton team. As the client they kept me updated by phone and/or email explaining everything as it happened. Special shout out to Steven who was friendly, approachable and professional at all times. Highly recommend.
Mrs · 27 February 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Linda, thank you for leaving our Ryton branch and specifically Steven 5 stars and a great review. We're very happy to read how you were guided through the process so professionally. Many thanks again
★★★★★ 5/5
TrustpilotPonteland Branch
Ponteland Branch. Excellent service selling my property. It was a difficult property to sell, with no useful comparables, and a number of problems. They gave good practical advice, tested the market. Their professionalism, courtesy, tact, and patience was sorely tried at times, but they came through it with all sides still smiling. Well done everyone.
Lancelot · 27 February 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Lancelot, thank you for taking the time to leave our Ponteland branch 5 stars and a thoughtful review. It is lovely to read such kind words, our Ponteland team are fantastic members of the RMS family and a real asset. to the company. We're very glad to have been able to find you a suitable buyer and to have sold achieved a price you were happy with. Thanks again.
★★★★★ 5/5
TrustpilotGreat understanding in a difficult…
Great understanding in a difficult year,Gordon above and beyond,Michael understood what was required and both always kept in touch when needed.Very professional
Michelle · 26 February 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Michelle, thank you for leaving our commercial team and specifically Michael & Gordon five stars and an excellent review. We're very happy to have been able to provide you with very professional service. Thank you again
★★★★★ 5/5
TrustpilotRMS COMMERCIAL - LETTING and SALES
I can highly recommend the commercial team at RMS. They not only managed to quickly find a reliable tenant for me 2yrs ago, they also helped sell the property for me during the pandemic. The whole team led by Michael have always been so helpful and professional. A special thanks to Chris and Gordon who updated me all the time. Their determination to achieve a positive outcome never failed. An excellent and reliable service.
Jane · 26 February 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Jane, thank you for taking the time to leave our commercial team, Michael, Gordon & Chris five stars and a lovely review. We're very happy to know you received professional and helpful service throughout both instructions. We hope to be able to provide this for you again in future!
★★★★★ 5/5
TrustpilotExcellent service throughout
Excellent service throughout. Dealt with Michael, very professional and efficient making it a very easy and hassle free process. Would highly recommend.
Niki · 25 February 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Niki, thank you for taking the time Michael from our commercial team five stars and a lovely review. We're very happy to know you received professional and efficient service throughout the process, we hope to be able to provide this for you again in future!
★★★★★ 5/5
TrustpilotRMS commercial
My husband and I have bought 8 commercial properties through RMS, the level of customer service is exceptional. The commercial team, led by Michael, are very professional, knowledgeable and helpful.RMS commercial have also let our properties finding us great tenants, and have put in place there leases.A strong enthusiastic team, fully recommend them.
Maggie · 25 February 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Maggie, Wow first of all thank you for the continued instructions, we really appreciate it, especially in times like these. Our commercial team are very important members of the Rook Matthews Sayer family, we're so glad they have been able to provide you with 5 star service and hope they continue to do so for all future instructions. Thanks again
★★★★★ 5/5
TrustpilotHighly recommended
I've used Rook Matthews Sayer for many years now, for the letting of my commercial properties and also for the purchase of my home. The staff members I've dealt with have all been friendly, pro-active and efficient when dealing all aspects of sales and letting and I look forward to working with the team for many years to come. Highly recommended.
Glenn · 25 February 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Glenn, thank you for leaving 5 stars and a lovely review for both our Commercial and Residential teams. We're glad you've received friendly and efficient service service during your instructions with RMS. We're excited to work for you again in the future. Many thanks again
★★★★★ 1/5
TrustpilotGosforth office sales
Gosforth sales team kept changing appointment days and time, eventually agency's rep failed to attend viewing.
Krassimira · 24 February 2021 · Rook Matthews Sayer Whitley Bay
★★★★★ 5/5
TrustpilotExcellent Service
Rook Matthews Sayer sold my holiday home in Beanell, very friendly staff and excellent customer service. Could not recommend enough.
Stephen · 18 February 2021 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Hi Stephen, thank you for taking the time to leave us 5 stars and a review. We very much appreciate it and hope you're staying safe in times like these.
★★★★★ 1/5
TrustpilotDon’t waste your time
Put in an offer in for a house 7 months ago and still haven’t heard back. We were told they would take it off the market whilst a decision was made (apparently offers can’t be accepted until the sellers have secured a house of their own. What’s that? That’s not true? Ok maybe someone should let RMS know)House was put back on the market and then sold... We ended up buying a house through another agent who evidenced how it should be done. Generally just very poor service, at times quite rude and elements of false information. Don’t lie to your clients RMS - people will go elsewhere.I have purposefully kept names out of this for professionalism, however this is based on experience of 2 members of staff at 1 branch. I am mindful that other members of staff/branches may offer service a lot more thorough than this.
Jordan · 17 February 2021 · Rook Matthews Sayer Whitley Bay
★★★★★ 1/5
TrustpilotThis firm were the letting agents for…
This firm were the letting agents for the house next door to me. Total nightmare. I have been forced to move out due to the horrendous tenants since 2017.
Consumer · 24 December 2020 · Rook Matthews Sayer Whitley Bay
★★★★★ 5/5
GoogleFirst time buyer and they put up with my stupid questions. Really helpful and friendly staff. 10/10 would buy house again.
Callum · 10 November 2020 · Rook Matthews Sayer Amble
Agent replied · 9 November 2024
Thank you for taking time to leave us 5 gold stars Callum. It is excellent to hear that you are very happy with the service received. I hope you're happy in your new home and we can be of assistance to you again in the future!
★★★★★ 5/5
GoogleThey are a great team, sold our house within a day of going on the market. Stayed at work after closing to arrange a buy. I would recommend them all. Well done Lorriane, Tracy and Hayley.
Linda · 10 November 2020 · Rook Matthews Sayer Amble
Agent replied · 9 November 2024
Hi Linda, Thank you very much for taking the time to leave us a review. We are delighted to hear of your positive experience. Thank you for the recommendation and the lovely 5 gold stars!
★★★★★ 5/5
GoogleThe best team we could ever of dealt with We had constant communication - the ladies are professional and helpful and go over and above the call of duty. Well done! We would certainly use this branch again I would also like to say a big Thank You to Tracey who helped me with many questions and always answered straight away with no hesitation thanks again guys yous are amazing 😁 A*** service
Joanne · 10 November 2020 · Rook Matthews Sayer Amble
Agent replied · 9 November 2024
Wow, Joanne! Thank you ever so much for taking the time to leave such a wonderfully kind and thorough review for our Amble branch. 5 gold stars, it's lovely to read how happy you are with the service. We hope to be of assistant again in the future. Once again, many thanks!
★★★★★ 5/5
GoogleGreat service. Really friendly staff and very professional. House was put on the market and within 24 hours we had viewings booked throughout the week. It sold within 9 days. Even through we were right in the middle of selling and buying when lock down happen and also having a buyer who lived aboard the Amble team went above and beyond to get us moved as soon as possible. They chased up solicitors to help move things on more quickly. Hannah and Hayley were great , no task was too big and they always kept us well informed. They are a credit to the company. Thanks for all your help. Claire & Tony
Tony · 10 November 2020 · Rook Matthews Sayer Amble
Agent replied · 9 November 2024
Hello Tony & Clare, firstly thank you for taking the time to write such a brilliant review! It was a pleasure to read and I'm sure our Amble team feel the same. It's fantastic to that your experience was quick and faultless. We hope that you're very happy in your new home. Thank you again!
★★★★★ 1/5
TrustpilotMortgage Advisor - Ryton Branch.
Ryton Branch - Mortgage advisor. Appalling customer service she was extremely rude and very unprofessional. I was so taken back and flabbergasted by her comments and behaviour I exhaled so she then lowered herself even more to childish behaviour by mimicking me and exhaling aloud, haha WHF? Not what you would expect from an adult never mind a so called professional. To keep my dignity and self respect I left immediately after only 5 minutes of the meeting. A shame really I had high hopes as I’d used the same branch many years ago. Stay well away or be prepared to take abuse. You have been warned.
David · 10 November 2020 · Rook Matthews Sayer Whitley Bay
★★★★★ 5/5
GoogleGood service during these difficult
times.
Morpeth office No 1
Andrew · 15 October 2020 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 15 June 2024
Hi Andrew, thank you so much for taking the time to leave us 5 gold stars and a lovely comment!
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