Trusted Agent profile
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLovely people Ellie is great and always smiling very helpful team
Wow, thank you Tony! It's lovely to receive 5 shiny stars & to read such kind comments about Ellie. We hope we can be of assistance again in the future!
5/5
GoogleAgents were amazing,efficient professional and friendly.Special thank you to Barbara__you were superb.x
Hello Joseph, Thank you for taking the time to leave us a great review, it's really appreciated and we'll make sure that Barbara reads your lovely comments. Thanks again
5/5
GoogleBrilliant service from RMS. My house was sold within 24 hours of going live on the market. Always kept me up to date as the sale was going through. Thank you again to everyone!
Hi Danielle, wow that's great! Thank you so much for taking the time to leave such a lovely comment and 5 gold stars. I hope we can assist you again in the future!
5/5
GoogleBrilliant service from this branch. We have just purchased our first house and everyone went above and beyond to help us through out the purchase. Kept us up to date constantly and even chased up solicitors on our behalf. We can’t believe how quick the sale was. Thanks very much! We are now very happy home owners!
Hi Rachel, Thanks so much for taking the time to leave us such a great review. We're delighted to read of your positive experience with our West Denton branch. Wishing you all the very best in your new home.
2/5
TrustpilotCaution - Gas & Electricty Suppliers
We recently rented a property through Rook Matthews Sayer. It was a really positive experience, and I couldn't rate Adele Eagleton (the Lettings Consultant) or Summer Glen (who handled the paperwork and references) highly enough, they were friendly, professional and responded quickly to any queries we had. RMS are partnered with Tili, who set up essential home services for movers, such as council tax, broadband etc. We received an email from RMS with details of how Tili would contact us to begin the process. It was not a service we were interested in using, and we didnt think anymore of it as Tili actually didnt contact us at all. Unfortunately, in that same email, in the small print it stated that our gas and electricity would be provided by Spark Energy. As it was in the small print, and not mentioned to us at any other point, we were unaware and unable to opt-out until it was too late. Spark Energy has extortionate tariffs, and it has been a difficult process to sort out 3 different energy suppliers: the previous tenant's supplier, Spark Energy and our preferred supplier. This has left a sour taste regarding our experience with Rook Matthews Sayer and we will be avoiding using them again in the future, as although the staff were great, the switching of energy suppliers without our explicit consent felt deceptive.
5/5
GoogleRook Matthews Sayer have restored my faith in rental agencies after it had been completely shattered by the utterly dire Groves Residential. RMS are efficient, proactive, reactive, organised and display good communication skills. The application process was a very easy and smooth transaction and I was kept informed of progress. I now have a place that I'm proud to call home and with a brilliant landlord. Thank you so much Cristy and Summer!
Wow Karen, thank you for leaving such an in depth and wonderful review. We love being able to assist people in finding their dream home! Good luck in your new home and we would love to be able to help you again in the future if your choose to relocate. Good luck and many thanks again!
5/5
GoogleRating only, no written review.
WOW! Thank you very much for leaving us 5 fantastic stars, it is very much appreciated!
1/5
GoogleNot my first choice to use but had to as they were the sellers , always an excuse, short staffed , talk load of cobblers and accused of lying , not following up always had to chase , then couple of snags after sale and they wash here hands on you . Well thanks for nothing. 🖖NegativeResponsiveness, Professionalism
3/5
GoogleRating only, no written review.
Thank you for taking time to leave us a review, I hope we can assist you again in the future!
5/5
GoogleAlways amazing customer service. They have provided me with amazing support through multiple sales/purchases and I will continue to use them in the future!
Hi Helen, Thank you so much for your review and your positive feedback. it really is most appreciated. Thank you
1/5
TrustpilotUtter rubbish customer service
After many phone calls and no return calls, arranged to view a property in Amble that had just gone on the market. Drove to Amble (took 2.5 hours) puilled up outside the property 5 minutes before the appointemnt time to find a SOLD board up. Called the Amble office to see what was going on and was told I should have had a call last night to say it had gone under offer and cancelling the appointment. There was no call nor a missed call from them.A 5 hour wasted round trip... and sorry doesn't cut it. They don't give a stuff as everything is shifting, at the moment.
5/5
GoogleFab professional service during my house sale. Lisa, Wendy, Kay & Angela were all amazing with me. Well deserved 5 star rating - would definitely use RMS Ashington again. Well done girls & thank you!
Hello Kelly, Thank you so much for your great review and those 5 gold shiny stars. We are delighted that you are happy. Thank you for taking the time to review us and we hope we can be of help again in the future.
5/5
GoogleRating only, no written review.
Hi Jacqueline, Thank you so much for those lovely 5 gold stars. Brilliant.
5/5
GoogleGreat service very honest agents
Thank you for the lovely review Tom!
3/5
GoogleThe viewing we went to was not particularly helpful but the lady in the office, Gill, was very pleasant and helpful.
Hi Helen, sorry to hear the property wasn't what you were looking for but we're happy to hear that our staff were helpful. We do hope we can be of assistance in the future.
4/5
GoogleHelpful, would recommend - particularly good when house sale was going through at keeping us informed.
Thank you for the kind words Karen!
5/5
GoogleDear Cheryl, we would just like to express our warmest thanks for all your help and support in selling 14 Southgate mews .You and Rook Matthews have been amazing and I would certainly recommend your services to other people.I honestly felt I would not be able to sell the house but as soon as you became involved all my worries were alleviated ! Thanks again ,best wishes Jane and Mike Briggs
Hi Mike (and Jane). What a lovely review to read! We will make sure your kind comments are passed on to Cheryl!
5/5
GoogleThe Morpeth office handled the sale of our property and they were great. Very professional. Special thanks to Anne who phoned us every week and kept us informed every step of the way. Highly recommended.
Hi Alison, thank you for taking the time to leave us such a thoughtful review, it is lovely to read such kind words. I hope we can assist you again in the future!
5/5
GoogleI changed estate agents from another in Morpeth due to only 1 viewing in 6 months and no contact from them with updates. I went into Rook Matthew's and had a great feeling about them from the start. They gave a great deal of invaluable advice and help for putting it on the market. We had viewings within the first week. Then an offer on the property within 6 weeks or so. I am 200 miles away from the property near Morpeth and I can honestly say this was of no concern at all. I was kept informed all the way , with the sales progressors contacting the buyers, the buyers solicitors, me and my solicitors to keep everything running smoothly. They were excellent, professional, courteous, thoughtful and very knowledgeable about their profession. I would recommend them to anyone as they really do know their stuff and will get your property sold within no time. Thanks so much for all you help.PositiveResponsiveness, Quality, Professionalism
Hi Stephen, Thanks so much for taking the time to leave us such a great review. We really appreciate your positive feedback and hope we may be able to be of help again one day. Thank you again.
5/5
GoogleRating only, no written review.
Hi Jacqueline, Thank you so much for those lovely 5 gold stars. Brilliant.
5/5
GoogleGreat service very honest agents
Thank you for the lovely review Tom!
3/5
GoogleThe viewing we went to was not particularly helpful but the lady in the office, Gill, was very pleasant and helpful.
Hi Helen, sorry to hear the property wasn't what you were looking for but we're happy to hear that our staff were helpful. We do hope we can be of assistance in the future.
5/5
GoogleRating only, no written review.
Hi Kathryn, Thank you very much for leaving us your 5 gold shiny stars. we really appreciate it.
5/5
TrustpilotBrilliant estate agents!!
I bought my first home through rook Matthews sayer blyth and the whole team were brilliant, I also used their in house mortgage advisor who was equally brilliant. We have also just sold our home and again used rook Matthews sayer again and the whole process couldn’t of been nicer. My house sold within 9 days!! Brilliant estate agents and very helpful and friendly customer service x
Dear Julia, Thank you for taking the time to write such a thoughtful review, we have very much enjoyed reading it. We're very happy you were able to find a buyer within 9 days, that's brilliant. Thank you for the 5 stars too! Good luck.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Tell us what you need and up to 3 trusted local agents will be in touch.
Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 736.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
