Trusted Agent profile

Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more

4.7

★★★★★ Excellent

1,362 reviews across 9 offices and 2 platforms

Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

632

Reviews on Google

All 9 offices

Trustpilot logo

730

Reviews on Trustpilot

Business-wide

Our offices

Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Rook Matthews Sayer office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent service. Ellie and Karen are a great team. Efficient and made everything a smooth process. Karen was excellent at keeping us up to date with what was happening.

Nicola · 15 October 2019 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)

Agent replied · 15 June 2024

Great comments Nicola! Thank you for taking the time to comment and praise our wonderful staff!

5/5

Google

I have had absolutely first class service from Rook Matthews Sayer. Barbara, at the West Denton office, has been absolutely brilliant, from start to finish- working tirelessly on my behalf, guiding and supporting me through the sale process, keeping me informed at every stage and really going the extra mile to secure my sale.

Vivienne · 15 October 2019 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)

Agent replied · 15 June 2024

Wow, thank you Vivienne! It's lovely to receive 5 shiny stars & to read such kind comments about Barbara. We hope we can be of assistance again in the future!

5/5

Google

Our experience of selling with this agent has been excellent, very efficient in responding to marketing requirements and excellent with communication and updates. Having used this agent previously as a buyer also, we would highly recommend them.

Louise · 15 October 2019 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)

Agent replied · 15 June 2024

Great to hear from you Louise and thank you for the wonderful comments and recommendation!

5/5

Google

The team have really helped me out, this was my first house and I was pretty much clueless but due to the help of my mortgage advisor nichola and staff member Karen they've really kept me up to date with paperwork and been both extremely supportive and friendly! So I would just like to say a big thanks to them for that. And would advise anyone to use this estate agents! X

Lisa · 15 October 2019 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)

Agent replied · 15 June 2024

Wow! Thanks for this Lisa! Nichola really knows her stuff and the rest of the staff are so grateful for your kind words!!

1/5

Google

We were on the market for 11 years with Rook Mathews and NOT one Viewing. They did absolutely nothing they said they would do on initiation back in 2008. Lucky we were not desperate to move. Months and years would go by without contact from them. I paid them upfront for advertising which I would advise against. Avoid this company for sure. They valued the property, initially, then gradually convinced me to lower the price to quicken the sale, that inevitably did not happen. I changed to another agent, and had 5 views in 3 months.

Derrick · 15 October 2019 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)

5/5

Google

Selling made easy by the team at Rook Matthews Hexham! Every aspect from the initial valuation to the viewings, then the sale were handled in a professional friendly manner & their knowledge & advice were invaluable. Nothing was too much trouble for Cheryl, Helen & the rest of the team & I wouldn't hesitate to use their services again.

Deborah · 10 October 2019 · Rook Matthews Sayer Hexham

Agent replied · 25 October 2024

Dear Deborah, we're so glad the ladies at Hexham were able to guide you through your property sale in a smooth and professional manner. We hope to work for you again in the future. Many thanks.

5/5

Google

Rating only, no written review.

Adrian · 17 June 2019 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you for taking the time to review our service Adrian - it is much appreciated

1/5

Google

I'm sure this probably isn't the case for everyone by looking at other reviews but we had our house up for sale with these as well as another estate agent. The other got us one or two viewings per week. Rook Matthews Sayer got us none. They also took our house off the market without consulting us.

Hazza · 17 June 2019 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Hello Hazza, i have looked into your comment above, we have no record of your name on our database nor do we have any record of an issue of us taking a house off the market without an owners consent at our Whitley Bay branch. We have strict procedures that we adhere to, and we are given permission in writing to remove a property from the market. Seeing as we have no evidence of this happening at our branch please do direct message me your full name and the property address so we can investigate this further. Please email the information to info@rmsestateagents.co.uk Thankyou

2/5

Google

We put in an offer for a house they had for sale and the process took many months due a chain. I was shocked to see many months later, weeks after we moved in, that the property is listed for sale in their window. Very unprofessional at the least.

Christine · 17 June 2019 · Rook Matthews Sayer Whitley Bay

5/5

Google

Sold within days! Rooks are the most professional and efficient of all the local agents, from sale chasing to solicitor contacts everything was done in a timely manner to ensure a quick sale. Highly recommended.

Keith · 17 June 2019 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Hi Keith, thank you for taking the time to leave our Whitley Bay branch 5 stars and a review. We really appreciate your recommendation!!

5/5

Google

Rating only, no written review.

Barry · 17 June 2019 · Rook Matthews Sayer Morpeth

Agent replied · 15 June 2024

Thanks for the 5*s Barry!

5/5

Google

We had a few little niggles . And the purchase took longer than we expected because of details with some paperwork. But girls were fab helping me

Anne · 17 June 2019 · Rook Matthews Sayer Morpeth

Agent replied · 15 June 2024

Hi Anne, thanks very much for recognising the girls in the Morpeth branch!

5/5

Google

The agent was very helpful and responsive to queries, with the transaction completing relatively quickly.

Mark · 17 June 2019 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)

Agent replied · 15 June 2024

Hi Mark, thank you so much for taking the time to leave us 5 gold stars and a lovely comment!

5/5

Google

Rating only, no written review.

Adrian · 16 June 2019 · Rook Matthews Sayer Bedlington

Agent replied · 14 June 2024

Thank you for taking the time to review our service Adrian - it is much appreciated

1/5

Google

I'm sure this probably isn't the case for everyone by looking at other reviews but we had our house up for sale with these as well as another estate agent. The other got us one or two viewings per week. Rook Matthews Sayer got us none. They also took our house off the market without consulting us.

Hazza · 16 June 2019 · Rook Matthews Sayer Bedlington

Agent replied · 14 June 2024

Hello Hazza, i have looked into your comment above, we have no record of your name on our database nor do we have any record of an issue of us taking a house off the market without an owners consent at our Whitley Bay branch. We have strict procedures that we adhere to, and we are given permission in writing to remove a property from the market. Seeing as we have no evidence of this happening at our branch please do direct message me your full name and the property address so we can investigate this further. Please email the information to info@rmsestateagents.co.uk Thankyou

2/5

Google

We put in an offer for a house they had for sale and the process took many months due a chain. I was shocked to see many months later, weeks after we moved in, that the property is listed for sale in their window. Very unprofessional at the least.

Christine · 16 June 2019 · Rook Matthews Sayer Bedlington

5/5

Google

Sold within days! Rooks are the most professional and efficient of all the local agents, from sale chasing to solicitor contacts everything was done in a timely manner to ensure a quick sale. Highly recommended.

Keith · 16 June 2019 · Rook Matthews Sayer Bedlington

Agent replied · 14 June 2024

Hi Keith, thank you for taking the time to leave our Whitley Bay branch 5 stars and a review. We really appreciate your recommendation!!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Rook Matthews Sayer is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

Rook Matthews Sayer branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 2 Gold across two branches.

British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.

British Property Awards by year, 2021 to 2025

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Rook Matthews Sayer

Which Rook Matthews Sayer office has the most reviews?

Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 734.

Where are the Rook Matthews Sayer offices?

The nine Rook Matthews Sayer offices, by town:

Has Rook Matthews Sayer won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent