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Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more

4.7

★★★★★ Excellent

1,360 reviews across 9 offices and 2 platforms

Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,360 reviews on two platforms, rated 4.7 out of 5 overall.

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4.6 / 5

632

Reviews on Google

All 9 offices

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728

Reviews on Trustpilot

Business-wide

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Our offices

Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.

Awards

Industry awards

Rook Matthews Sayer is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

Rook Matthews Sayer branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 2 Gold across two branches.

British Property Awards winners in six years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021. A British Property Awards winner every year since 2021.

British Property Awards by year, 2025 to 2021

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

Latest reviews from every Rook Matthews Sayer office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Very helpful and friendly. Did a lit of liaising between solicitors to facilitate our purchase.

Susan · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Susan, thank you so much for taking the time to leave your 5*s for RMS Alnwick.

5/5

Google

Really great service we would throughly recommend to friends and family. Thank you after nearly 3 years we are in our first home when you said you could help us… you really made it happen x

Emily · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Congratulations on your first home! We're really grateful you took the time to leave this review for RMS Alnwick, thank you so much for the 5*s. We hope you're very happy in your new home and are settling in well.

5/5

Google

Very friendly and knowledgable staff excellent service from valuation to completion would highly recommend Rook Matthew Sayer to anyone.

Cari · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

We are thrilled to know you would recommend RMS Alnwick Cari. Thank you so much for the 5*s and kind words for our staff.

5/5

Google

A very professional, honest approach to house selling. Knowledgeable agent who showed me around the property and did not over claim or mis-represent in anyway.

Steve · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Steve, thank you so much for taking the time to leave this review for RMS Alnwick. We're very pleased to receive your 5*s!

5/5

Google

Originally it is difficult to assess all of the Estate Agents and make a decision as who with to proceed with.We are really glad we decided on Rooks Mathew Sayer because from the very start they were very professional from start to finish.Our sale wasnt easy because our first sale fell through but they carried on progressing our second sale.I could not fault the team and would recommend them to any future customers.

Janis · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Janis, thank you so much for taking the time to leave this lovely 5* review for RMS Alnwick. We really appreciate your kind words and your recommendation.

5/5

Google

Alnwick branch with Maureen were really helpful. Nothing was too much trouble. Really grateful for their help and support. Thank you!

Jayne · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Jayne, it's great to hear positive feedback like this especially when it highlights a team member. Thank you so much for taking the time to leave RMS Alnwick this review, we really appreciate the five stars!

4/5

Google

Would happily deal with RMS Alnwick again. Encountered some major delays caused by solicitors but the RMS team were very proactive in resolving the issues.

Stuart · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Stuart, thank you for your review. Is there anything the Alnwick branch could have improved on to get your 5*s? marketing@rmsestateagents.co.uk

5/5

Google

Excellent service from Brenda and the whole team at Rooks Matthews Sayer while buying my house - they kept me informed of progress during what was quite a fraught and lengthy time, and I would have no hesitation in recommending them.

Kim · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Kim, thank you for your wonderful words for RMS Alnwick, especially Brenda they will be thrilled to read your feedback.

5/5

Google

Bought a property through Rook Matthew Sayer. We had Brenda who was the main adminitrator thotughout the process. She made the experience im its entirety very easy and pointed us in the right direction when we needed guidance. We were akways kept in the light with updates throughout the process and a lovely congragulations card at the end was thw cherry on top. Great pleasure doing business and highly recommended.

Jeron · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Thanks Jeron for the fabulous 5* review for RMS Alnwick, specifically Brenda! We're so glad she was able to help you throughout the process. We hope you're very happy in your new home and settling in well.

4/5

Google

Once we had asked RMS to sell the flat for us, they quickly put it on the market and had information/pictures on the internet. We received regular updates, including their assessment of the buying potential for each enquirer, and in a matter of a few weeks (bearing in mind COVID was still an issue) we had an acceptable offer. There was a delay with the sale going through caused by the purchaser's arrangements but we were kept informed and RMS were pro-active in pushing the sale along.

Alan · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Thanks Alan, for taking the time to leave this review. Is there anything that could have made this a 5* review? marketing@rmsestateagents.co.uk

5/5

Google

Excellent customer service at the Alnwick office especially from Brenda Simpson. She was excellent, keeping us updated and chasing up all the other parties of the chain. Even after many complications she helped save the sale.

L · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Thank you so much for taking the time to leave your kind words for RMS Alnwick, especially Brenda. We really appreciate your 5*s and shall pass your review onto the team!

5/5

Google

RMS-EXCELLENT SERVICE IN ALNWICK Excellent service provided by RMS in Alnwick. They kept us informed at all stages of this protracted sale and went above and beyond to sort out any problems. Brenda and Maureen were particularly helpful and supportive throughout this process. I have no hesitation in recommending RMS to anyone considering buying or selling a property in the Alnwick area. We are incredibly grateful for the service we received

Geoffrey · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Geoffrey, thank you so much for taking the time to leave RMS Alnwick 5*s accompanied by such a sterling review.

5/5

Google

Many thanks to David and Maureen at the Alnwick office. If you’re looking for people with passion and excellent communication skills to take care of your requirements when either buying or selling, look no further. They go above and beyond what is required to really make you feel valued as a customer. I can thoroughly recommend this highly motivated and experienced team: they walk the talk and it’s refreshingly reassuring.

Sue · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Sue, thank you so much for such kind words towards RMS Alnwick. We really appreciate you taking the time to leave this review and for your recommendation.

5/5

Google

Very happy with the service I received from RMS selling my parents house. From first meeting valuing the house, to the great online & paper listings, the advice given, and the good communication throughout, I would not hesitate to use them again. Thanks guys!

Emma · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Emma, we're really pleased to receive your 5*s for RMS Alnwick, thank you so much for taking the time to leave this review.

5/5

Google

A very helpful , friendly and efficient service from the first visit to the Alnwick branch which continued over the months from offer to completion of our house purchase . We have moved houses a relatively large number of times and we feel that RMS are the most professional and well organise estate agent that we have encountered . They certainly made our purchase run very smoothly

Ashley · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Ashley, this was lovely to read - thank you so much for taking the time to leave this review for RMS Alnwick, we really appreciate it.

5/5

Google

Rook Matthews Sayer has an excellent team in Alnwick. Everyone worked very hard to get our sale through. I would absolutely recommend them to any potential customers. Every member of the team had a very professional manner and always returned calls and queries in a timely manner.

Sarah · 12 October 2023 · Rook Matthews Sayer Alnwick

Agent replied · 25 August 2024

Dear Sarah, we're so grateful for your kind words and 5*s. Thank you so much for taking the time to leave this wonderful review for RMS Alnwick, it is greatly appreciated.

5/5

Trustpilot

Worked with Ellie

Worked closely with Ellie. The experience couldn’t have went any better. A wonderful mix of friendly and professional.Thank you.

Carl · 10 October 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you for the 5 stars Carl, we really appreciate it. We're sure Ellie in RMS Gosforth will be thrilled with this feedback too.

1/5

Trustpilot

Just out for a quick buck

I recently wrote to RMS for information about the local area, I did not get a reply of any kind. I Dont think I will be giving them any business.

S · 5 October 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you very much for your feedback, we appreciate you taking the time to let us know about your experience. We are really disappointed to receive this review and as you can see from our rating, this is very out of the ordinary for us as a company. We’d like to apologise for the fact that you did not receive a reply from us regarding your enquiry. We strive to provide excellent service and unfortunately in this case due to human error that did not happen. If there is anything we can do to make things right, please do not hesitate to contact us.

5/5

Trustpilot

Our experience with Rook Mathews Sayer…

Our experience with Rook Mathews Sayer was outstanding for the sale of our Property.The feedback and customer care was exceptional from Natalie and the sales team.

Mr · 22 September 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

We really appreciate you leaving this five star review for RMS Gosforth Mr Gardiner, thank you.

4/5

Google

Always professional, friendly and happy to help.

Dawn · 21 September 2023 · Rook Matthews Sayer Ashington

Agent replied · 17 June 2024

Thank you for leaving RMS Ashington a review Dawn! We pride ourselves on our customer service so if you could let us know what we could improve on to make this a 5 we'd be very appreciative marketing@rmsestateagents.co.uk

5/5

Google

Dealt with Wendy mainly at the Ashington Branch, to be honest if it hadn't of been for her and the sellers agent we would have never achieved a sale and purchase as the solicitors (Gilson gray) were terrible. We were never told by Gilson Gray we could move in and even up to today we have not been told that although they were mega quick with the bill! We were however told we could by the estate agents as they advised us they had received the money. Both estate agents have been brilliant. I would highly recommend Rook Matthews Sayer in Ashington 100% The whole team are excellent.

Les · 21 September 2023 · Rook Matthews Sayer Ashington

Agent replied · 17 June 2024

Dear Les, thank you so much for taking the time to leave this fantastic review for RMS Ashington. We hope you are very happy in your new home.

5/5

Google

The Forest Hall branch were really good through my whole sale, especially my mortgage Alistair Bowman. Without him and the estate agents pushing the solicitors I am dubious if the sale would have ever complete! First house and I had zero clue, so I just followed all his knowledgeable advise.

Sophie · 21 September 2023 · Rook Matthews Sayer Ashington

Agent replied · 17 June 2024

Dear Sophie, thank you for the kind words for our team as well as our mortgage advisor Alistair. We really appreciate you taking the time to leave them five stars.

5/5

Trustpilot

Amazing service

We have had a great experience from start to finish with the Ashington Branch at RMS.Alistair our Mortgage Adviser has been fantastic, can't recommend him enough. He has been a massive help to myself and my partner. Took his time to explain everything through as we are first time buyers and was patient with us.Overall very happy and made our first time buying experience less daunting!

Laura · 19 September 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you so much Laura, for taking the time to leave this sterling review for RMS Ashington as well as our in house Mortgage Advisor Alistair. Good luck in your new home!

5/5

Google

Bought our house through RMS in morpeth, friendly staff, house sale was very smooth with no issues

Tom · 19 September 2023 · Rook Matthews Sayer Morpeth

Agent replied · 15 June 2024

Thank you for leaving RMS Morpeth a five star review Tom, we really appreciate it!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Rook Matthews Sayer

Which Rook Matthews Sayer office has the most reviews?

Whitley Bay has the most, with 740 reviews rated 4.8 out of 5, followed by Morpeth with 734.

Where are the Rook Matthews Sayer offices?

The nine Rook Matthews Sayer offices, by town:

Has Rook Matthews Sayer won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.

Reviews may appear on more than one platform.

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