Trusted Agent profile

Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more

4.7

★★★★★ Excellent

1,360 reviews across 9 offices and 2 platforms

Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,360 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

632

Reviews on Google

All 9 offices

Trustpilot logo

728

Reviews on Trustpilot

Business-wide

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Our offices

Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.

Awards

Industry awards

Rook Matthews Sayer is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

Rook Matthews Sayer branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 2 Gold across two branches.

British Property Awards winners in six years, the group and its branches: 2026, 2025, 2024, 2023, 2022, 2021. A British Property Awards winner every year since 2021.

British Property Awards by year, 2025 to 2021

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

Latest reviews from every Rook Matthews Sayer office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Thank you RMS, Amble for fantastic, professional and friendly service. First class!

Jack · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Jack, thank you so much for leaving RMS Amble 5*s, we really appreciate it.

5/5

Google

Very professional team at Amble. Knowledgeable, helpful and efficient. Totally recommend

Grant · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Grant, thank you for giving RMS Amble your shiny five stars - we really appreciate it!

5/5

Google

Amble branch second to none, all the staff go above and beyond 10 out of 10 from me, lovely girls to deal with nothing a bother.

Carolyn · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Carolyn, thank you for the five star review of RMS Amble and for your kind words, we really appreciate it.

5/5

Google

Fantastic team to sell and buy with. First time buying in the area very helpful and friendly Many thanks for all your help

Grace · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Thank you Grace for the great review of RMS Amble, we really appreciate you taking the time to leave this. Good luck in your new home.

5/5

Google

All the staff at RMS Amble very extremely helpful especially Hannah and Tracey. Very responsive and great communication Would highly recommend.

O · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Thank you so much for the 5 stars for RMS Amble, we really appreciate it!

5/5

Google

Great Estate Agent in Amble. Hayley & the team did a super job from start to finish, always keeping me informed as the purchase progressed.

Richard · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Thanks Richard for this wonderful five star review for RMS Amble, we really appreciate it.

5/5

Google

Fantastic service from start to finish, The girls in the office were quick to respond to any queries i had . A big thank you to Tracey for all of the professional but friendly communications which were exchanged . I would highly recommend

Kieran · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Kieran, thank you for the five star recommendation of RMS Amble and for your kind words, we really appreciate it.

5/5

Google

Buying and selling a property is certainly a stressful time. Staff at the Amble office located a suitable property and were very supportive throughout the entire process. The end result is a very contented purchaser in an ideal property which will satisfy future needs.

Bill · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Bill, thank you so much for taking the time to leave this review and your 5*s for RMS Amble. We're pleased they were able to ease some of the stress.

5/5

Google

Superb team at Amble. All girls helpful,understanding and cheerful. Got our house on market within 24hrs. And sold within 4 working days. We’ll done team.

Nicholas · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Nicholas, thank you so much for taking the time to leave this lovely five star review for RMS Amble, we really appreciate it!

5/5

Google

Excellent service from all the girls at Amble Rook Matthews branch, mostly dealt with Tracy and Hayley, who were friendly, professional and helpful with the sale of our house, answering our many questions and keeping us informed throughout. Would definitely recommend this friendly branch 100%

Julie · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Julie, thank you for your kind words and 5* review for RMS Amble.

5/5

Google

The Amble team were a pleasure to work with, very prompt and efficient whilst friendly and courteous. I spoke to many members of the team and they were all extremely helpful.

Deborah · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Deborah, thank you so much for taking the time to leave this lovely five star review for RMS Amble.

5/5

Google

I cannot eloquently enough describe how helpful and supportive the whole team in Amble have been during the protracted time of my purchasing my new home. I quickly realised that if I wanted to find out what I needed to do next to get things moving I went to the team in Amble.

Liela · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Liela, we can't thank you enough for leaving this wonderful review for our team in RMS Amble. We're glad they were able to guide you through the process smoothly. We'd like to wish you good luck in your new home!

5/5

Google

Rook Matthews Sayer Amble are a fantastic estate agent. Unfortunately due to ill health my parents had to sell their Cottage in Druridge Bay Northumberland. Rook Matthews Sayer Amble sold my parents property within days of putting it on the market at full asking price. All the staff at Rook Matthews Sayer Amble are very friendly and helpful people. Lorraine took some fantastic photographs of my parents Cottage. I would highly recommend Rook Matthews Sayer Amble if you are considering selling your property.

Ian · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Ian, thank you for this lovely review for RMS Amble, we really appreciate your kind words and recommendation.

5/5

Google

We bought our second home through RMS and sold our first using them and the service we received was nothing short of exceptional. Always on hand to help us with any questions, requests and constantly reassured us through the stressful parts of buying and selling. I can’t speak highly enough of the ladies in the Amble office, especially Hannah and Tracey. We were able to find and secure our family home thanks to them.

Laura · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Laura, thank you so much for taking the time to leave RMS Amble 5*s and your kind words. We hope you're settling into your new home nicely.

5/5

Google

Outstanding service from the RMS team at Amble. Great communication, accessible, efficient and kept us informed of all developments, throughout our property purchase. The vendor and RMS team also enabled additional viewings of the house, which helped. Nothing was too much trouble, positive attitudes all round! Overall an excellent service, we would recommended the friendly Amble RMS team. Thank you

Minbojadedragon · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Dear Karen, thank you for kind five star review and the lovely words for RMS Amble. We really appreciate you taking the time to leave this review.

5/5

Google

Tracey and the team were professional , friendly helpful and very patient. They supported both us and the sellers and unlike dealing with other Estate Agents they were extremely proactive which was very positive. We are happy to recommend Tracey and the team at Rook Matthews Amble

Dereck · 10 November 2023 · Rook Matthews Sayer Amble

Agent replied · 9 November 2024

Thanks Dereck for your recommendation and for taking the time to leave this five star review for RMS Amble, specifically Tracey!

5/5

Trustpilot

Fantastic mortgage advisory service

Fantastic mortgage advisory service. Alistair from the Forest Hall branch took us through the process at a scary time with high interest rates. He helped us pick the best option and then arranged everything for us, taking away all the expected stress from remortgaging. We will be back next time!

Matthew · 6 November 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you Matthew for leaving a review for our Mortgage Advisor Alistair, we really appreciate it!

5/5

Trustpilot

Amazing mortgage advisor services and…

Amazing mortgage advisor services and experience. Could not fault at any point from start to finish. Able to be put at ease with every step, very knowledgeable and able to answer any questions or concerns. Very professional and a pleasure to deal with.

Miss · 3 November 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you Emily for taking the time to leave this 5 star review for our Mortgage Advisor service, we really appreciate it.

5/5

Trustpilot

Sian Barbara and Elspeth at the…

Sian Barbara and Elspeth at the Ponteland office have been unbelievably helpful during what, for me, has been a very difficult time. Information is key and they have kept me informed at every stage of my sale and purchase. I wouldn’t go anywhere else. Thank you ladies.

Michael · 31 October 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you so much Michael for taking the time to leave this fantastic 5 * review for RMS Ponteland, we really appreciate it!

5/5

Trustpilot

Sian Harrison & the team at the…

Sian Harrison & the team at the Ponteland branch of RMS were very helpful and friendly thank you so much.

Lisa · 29 October 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you Lisa for taking the time to leave this 5 star review for RMS Ponteland, we really appreciate it!

5/5

Trustpilot

Massive thank you

Alistair went above and beyond with helping us purchase our new house and getting our mortgage both times specially with everything that happened with it, we couldn’t thank him enough.

Kirsty · 28 October 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!

5/5

Trustpilot

Sian has been great throughout

Sian has been great throughout, we are so happy with the service and care she has given with our move. Thankyou!

Dylan · 27 October 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you Dylan for taking the time to leave a review for RMS Ponteland, specifically Sian. We really appreciate it!

5/5

Trustpilot

Thank you all!

I was delighted with RMS and how they supported us through the conveyancing process and how they kept us informed. Our mortgage advisor was fantastic and went above and beyond for us, thank you from the bottom of our hearts.

Laurie · 27 October 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Thank you Laurie for taking the time to leave this 5 star review for us, we really appreciate it!

5/5

Trustpilot

Rook Mathews sayer in ponteland what…

Rook Mathews sayer in ponteland what can I say! Professional, warm, patient and held us from viewings to getting our keys. Sian leads a great team

Kim · 25 October 2023 · Rook Matthews Sayer Whitley Bay

Agent replied · 15 June 2024

Dear Kim, thank you for taking the time to leave a review for our team in Ponteland, we really appreciate your kind words.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Rook Matthews Sayer

Which Rook Matthews Sayer office has the most reviews?

Whitley Bay has the most, with 740 reviews rated 4.8 out of 5, followed by Morpeth with 734.

Where are the Rook Matthews Sayer offices?

The nine Rook Matthews Sayer offices, by town:

Has Rook Matthews Sayer won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.

Reviews may appear on more than one platform.

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