Trusted Agent profile
★★★★★
1,360 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,360 reviews on two platforms, rated 4.7 out of 5 overall.
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Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotOutstanding Gosforth branch
Excellent service from all staff at the Gosforth branch. Also a special mention to Neil Walton at the Gosforth branch who has been extremely helpful, responsive and informative. Grateful for his guidance and support.
Dear Murtada, we really appreciate you taking the time to leave this 5 star review for RMS Gosforth and Neil, our in house Mortgage Advisor. Thank you so much.
5/5
TrustpilotAlistair morgage advisor
Alistair goes above and beyond, very helpful and always on hand to answer any questions you have. Would never use any other morgage advisor.
Dear Lewis, thank you for taking the time to leave our Mortgage Advisor Alistair, a 5 star review! We really appreciate it!
5/5
TrustpilotI have had only good experiences at…
I have had only good experiences at Rook Matthew Sayer - Ashington branch. Alistair is an exceptional mortgage adviser and highly recommended. He has helped me multiple times with my mortgage and I have always walked out a happy customer.
Dear Talia, thank you so much for taking the time to leave this review for Alistair, our Mortgage Advisor in RMS Ashington. We really appreciate it!
5/5
TrustpilotFantastic guidance and support…
Fantastic guidance and support throughout. Alistair is patient and thorough. Couldn't fault the service, an extremely positive experience. I will continue to use the company for mortgage advising and other related needs.
Thank you so much for taking the time to leave this review for our Mortgage Advisor, Alistair. We really appreciate it!
5/5
TrustpilotRemortgage
Recently used Alistair Bowman from the Ashington branch for my remortgage used him last time and he was just as knowledgeable and helpful this time around! Would recommend to anybody. Thank you
Dear Jessica, thank you so much for taking the time to leave this review for Alistair, our Mortgage Advisor in RMS Ashington. We really appreciate it!
5/5
TrustpilotGreat service
Great service, everything was handled fast and professionally. Helped the sale go through in under 2 months
Dear Rob, thank you for leaving us 5 stars! We really appreciate it.
5/5
TrustpilotFriendly and smooth service
All the agents I dealt with at Rook Matthews Sayer (Richard, Natalie and Eva) were all really friendly and helpful. They would get back to me quickly with any answers to queries I had and as this was the first time I was buying a house, they made the process really smooth and as stress free as could be so thank-you RMS!
Dear Rebecca, thank you for taking the time to leave this 5 star review for RMS Gosforth, we really appreciate it! Congratulations on completing on your first home.
5/5
TrustpilotGreat experience
Natalie Best and the team at RMS in Gosforth were excellent to work with - punctual, provided information that we needed, called back when they said they would, and helped us chase solicitors on both ends of the sale. Many thanks.
Dear Hilary, thank you so much for taking the time to leave RMS Gosforth a fantastic 5 star review, we really appreciate it!
5/5
TrustpilotAbsolutely amazing service
Absolutely amazing service. Jon went above and beyond to help us, couldn’t thank him enough. Highly recommend.
Thank you so much Holly for taking the time to leave this wonderful five star review for our Mortgage Advisor Jon, we really appreciate it!
5/5
GoogleVery happy with the service we received. Kept up to date weekly during the sale process.
Thank you for the five stars Sharon, we really appreciate it!
5/5
GoogleAlister helped us with our mortgage and showed termination and excellent customer service. Always was able to get in touch and was always available when we needed him. Thanks again Alister.
Dear Jessica, thank you for giving our Mortgage Advisor Alistair 5 stars. We really appreciate it!
5/5
GoogleVery helpfull and hands on in our purchase of new home
Thank you for leaving RMS Morpeth five stars Neil!
5/5
GoogleStaff were very polite and would regularly update during the whole process of the move.
Thank you Liam, for taking the time to leave this review for RMS Morpeth, we really appreciate it!
5/5
GoogleI highly recommend RMS Morpeth. The team is incredibly friendly, with exceptional communication throughout the buying process. They kept me super up to date with any movements, big or small. From start to finish, I was delighted with the service I received, and I would highly recommend them to anyone looking to sell, buy or let their property.
Dear Emily, thank you so much for taking the time to leave this fantastic review for RMS Morpeth, we really appreciate it!
5/5
GoogleWe used Rook Matthews Sayer for my fathers house sale. It was a complicated sale as my dad passed away after we had accepted an offer. The branch kept us up to date at all times and the communication was excellent.
Dear Stephanie, thank you for taking the time to leave this 5 star review for our team of estate agents in RMS Morpeth, we really appreciate it. We're glad that our team were able to guide and communicate with you effectively in such a emotional time for yourself and your family.
5/5
TrustpilotAlistair Bowman
Alistair Bowman - Mortgage Manager He has been a massive help to us. We couldn’t do anything without Mr Bowman, we went through many struggles with our mortgage and Mr Bowman tried to help in any way possible, always reassuring us and trying his best to overcome the problems we faced. He’s friendly and very understanding to any situation. If you are looking for a mortgage manager we couldn’t recommend Mr Bowman enough. Thank you for all your help.
Thank you so much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotFantastic team at Fenham
The team at Fenham branch were all absolutely fantastic, they all went that extra mile, especially Dylan!Everything was handled professionally. When we had to go into the office we were greeted with a smile it makes all the difference when you’re moving and everything is stressful.
Dear Tina, thank you so much for taking the time to leave RMS Fenham, specifically Dylan a fantastic 5 star review. With Dylan being our newest member of staff to join the Fenham branch, we are delighted to see that he has made such a great impression so soon.
5/5
TrustpilotReliable Mortgage Service
Used Rook Matthews Sayer for a re-mortgage as a returning customer. Rook Matthews were quick to contact us approximately 6 months ago to remind us that our existing mortgage was due to expire, a service we had not received previously from a different mortgage service which had resulted in us transferring to a standard interest rate and costing us more. The Track My Case option was handy to track progress. Alistair Bowman was our advisor a few years ago and recently. He has been so helpful, identifying the best time to search for a mortgage deal, providing regular updates and an alternative contact if he was unavailable and once a provisional deal was agreed, Alistair continued to check the market to ensure we had the most appropriate deal as interest rates continued to change. He has been honest in his advice, confirming that as we are close to paying off our mortgage, this would be the last time we would require a broker as the range of options in future years would be limited. I would have no hesitation in continuing to use Rooks Matthews and especially Alistair and would recommend them to anyone.
Dear Karen, thank you so much for this wonderful review for our Mortgage Advisor Alistair. We really appreciate the time you have taken to go into depth about your experience with our mortgage services over the years. Thank you for your recommendation.
5/5
TrustpilotSale of my property
Always kept me informed. Gave good advise.
Thank you Miguel for the 5 stars!
5/5
GoogleExcellent support throughout
5/5
GoogleExcellent service. These staff are happy to go "the extra mile."
Dear Ruth, thank you so much for taking the time to leave RMS this 5* review.
5/5
GoogleExcellent service wouldn't go any where else especially Tracey
Thank you Linda for a lovely review for RMS Amble, we really appreciate your recommendation.
5/5
Googlestaff are so helpfull at amble branch made everything so easy thankyou so much
Thank you so much, we really appreciate you taking the time to leave this lovely review for RMS Amble.
5/5
GoogleThanks again for managing another sale for us. Excellent communication.
Thank you gentlemen, for leaving RMS Amble five stars!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Whitley Bay has the most, with 739 reviews rated 4.8 out of 5, followed by Morpeth with 734.
The nine Rook Matthews Sayer offices, by town:
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