Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotOutstanding service & support from Blyth Team
Dawn & Alayna from the blyth team were absolutely fabulous throughout the entire process of selling our family home which was a family home for 58 years so a rather emotional time for all.
JN · 7 May 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
We are so thrilled to receive your 5 stars for RMS Blyth. Our team work tirelessly to get the sales over the line, especially Dawn who spends countless hours back and forth with solicitors. We want to thank you for choosing RMS to sell your precious home and for highlighting Dawn & Alayna to us. Best wishes, RMS.
★★★★★ 5/5
TrustpilotVery professional experience
Very professional experience. Natalie was extremely helpful and a good communicator. I would recommend Rook Matthews Sayer and Natalie in particular.
Leo · 5 May 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Thank you so much Leo for taking the time to leave this great 5 star review. We really appreciate your recommendation and for highlighting Natalie to us.
★★★★★ 5/5
TrustpilotI can rate those services at top
I can rate those services at top. Helped me on all the steps.
Customer · 3 May 2024 · Rook Matthews Sayer Bedlington
Agent replied · 17 June 2024
Thank you for leaving us a 5 star rating, we are very happy that you were satisfied with the service our team provided.
★★★★★ 1/5
TrustpilotDiabolical experience!
Diabolical. How do landlords get their properties rented out with this company?! I enquired on a commercial property and the agent was only interested in me agreeing to a viewing! I told him that I didn’t want to waste my time or his and needed some questions answered first. He took my details and said he would call me back… 3 days later, nothing! I even emailed in for some details and guess what… nothing again. I was very interested in taking over the premises but due to this diabolical lack of contact I will continue my search!
Friend · 2 May 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Thank you for taking the time to leave this review. We're really disappointed to see this as you can see from our 4.8 star rating we pride ourselves in our customer service regardless of whether that be towards a Landlord or prospective Tenant. Without a property address we’re unable to look into this for you, however usually when our agent request that you view it is because this is what our client has asked for and we must respect those conditions. We’re happy to look into this further for you if you can drop an email with the property address and who you spoke to marketing@rmsestateagents.co.uk
★★★★★ 5/5
Trustpilotvery helpful and attentive!!
Matty · 2 May 2024 · Rook Matthews Sayer Alnwick
Agent replied · 17 June 2024
Thank you for the 5 star rating Matty, we really appreciate it!
★★★★★ 5/5
TrustpilotNatalie and the team
Natalie, Ellie and Eve and the rest of the team and Rook Mathew Sayer were very friendly and very pleasant and helped me and my family anyway they could.
The · 29 April 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Thank you so much for your leaving RMS Gosforth a 5 star review and for having such kind words for them, we really appreciate it.
★★★★★ 5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Used for both my sale and purchase and all staff at the Gosforth branch were helpful and professional throughout. Nothing was too much bother. I would recommend anyone to use Rook Matthews Sayer
Customer · 27 April 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
We really appreciate you taking the time to leave this fantastic 5 star review for RMS Gosforth. We're so happy to hear that you would recommend us in the future and we'd like to wish you good luck in your new home.
★★★★★ 5/5
TrustpilotHayley is great!!
I purchased a property through RMS in Amble. Although I wasn’t the one paying them as I was not the vendor, Hayley has gone out of her way to assist us both during the purchase process and with queries post purchase. Very impressed with her friendly yet professional manner. Thank you
Steve · 26 April 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Thanks again Steve for such a lovely review for Hayley in RMS Amble, we really appreciate your kind words and 5 star rating.
★★★★★ 4/5
TrustpilotRMS were prompt and reliable…
RMS were prompt and reliable when handling enquiries and managing communication with the seller. Also big thanks to Natalie for helping to arrange last minute electrical safety checks.
William · 26 April 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear William, thank you for taking the time to leave a review for RMS Gosforth, specifically Natalie. We really appreciate it and would like to wish you good luck in your new home.
★★★★★ 5/5
TrustpilotGreat professional service.
Great professional service Chris went that extra mile to get a very quick sale through with no dramas.
Veronica · 25 April 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Thank you so much Veronica for giving Chris in our Commercial department a great 5 star review, we really appreciate it!
★★★★★ 5/5
TrustpilotThe Staff
The Staff, particularly Natalie was very helpful during the whole process. She was alway available and prompt in her replies. A real asset to RMS.
Adrian · 25 April 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Adrian, thank you so much for leaving RMS Gosforth a 5 star rating, specifically Natalie. She is indeed an asset to our team and we're very happy that you have given her the praise she deserves.
★★★★★ 5/5
GoogleGreat service from Cristy and the team at Jesmond RMS, who let our flat after going live only the day before. Smooth process and well supported throughout. Thank you.
Sammy · 24 April 2024 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Dear Sammy, thank you so much for the 5 star review of RMS Jesmond, we really appreciate it!
★★★★★ 5/5
GoogleExcellent service from offer through to completion from Kevin and all the staff at Rook Matthews Sayer - Jesmond.
High standards of professionalism & communication at all times.
No hesitation in recommending for Selling or Buying properties.
Thanks again.
Jonathan · 24 April 2024 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Thank you for the wonderful review for RMS Jesmond, we really appreciate your custom and for giving our branch five shiny stars.
★★★★★ 5/5
GoogleWe recently sold our property through RMS Jesmond. Marie and Kevin were excellent throughout the whole process with their communication, regularly keeping us updated and negotiating on our behalf where necessary. Would recommend and use again.
Hannah · 24 April 2024 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 15 June 2024
Dear Hannah, thank you so much for taking the time to leave this lovely review for RMS Jesmond. We really appreciate your kind words and recommendation.
★★★★★ 5/5
TrustpilotHse sale
Had great service from start to completion.
Norman · 17 April 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Thank you Norman for giving us a 5 star rating, we really appreciate it!
★★★★★ 5/5
GoogleLovely to deal with you........and your patience was greatly appreciated during the very long sale of our property!
Greg · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Dear Greg, thank you so much for leaving RMS Ashington 5 stars!
★★★★★ 5/5
GoogleAbsolutely top notch service from Mr Alistair Bowman. I have dealt with him on multiple occasions when remortgaging and the service is first class.
Ryan · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Dear Ryan, thank you so much for leaving our Mortgage Advisor Alistair a 5 star review, we really appreciate it!
★★★★★ 5/5
GoogleUsed RMS for a property sale and it sold in a few days. They were excellent at chasing up the solicitors if requested too. Will definitely use again
Tracy · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Dear Tracy, thank you so much for leaving RMS Ashington a 5 star review!
★★★★★ 5/5
GoogleWendy is a credit to RMS Ashington! If it wasn't for her diligence and efforts during the last few weeks of our house purchase, in a long and complicated chain, it could have easily gone on for longer or fallen through all together. Thank you again Wendy!
Amy · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Dear Amy, thank you so much for taking the time to leave this lovely review for Wendy at RMS Ashington. We really appreciate it and would like to say congratulations on your recent purchase through ourselves.
★★★★★ 5/5
GoogleThe rating is for Wendy in the Ashington branch who could not have been more helpful, and such a lovely lady.
Unfortunately the head office were not as good - paperwork not prepared in good time and other issues too. I would just about give 1 star to them.
Jeanette · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Thank you for the 5 star review for Wendy in our Ashington branch. We will look into this further. Many thanks.
★★★★★ 5/5
GoogleHighly recommended, Alistair Bowman was a massive help with our house purchase/mortgage. Always proactive and available to explain the process and to push our solicitors.
Paul · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Dear Paul, thank you for taking the time to leave our Mortgage Advisor Alistair a 5 star review. We really appreciate your recommendation.
★★★★★ 5/5
GoogleUsed Rook Matthews Sayer for a re-mortgage as a returning customer. Rook Matthews were quick to contact us approximately 6 months ago to remind us that our existing mortgage was due to expire, a service we had not received previously from a …
Karen · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Dear Karen, as we have already replied your Trustpilot review we would just like to reiterate our thanks to you. We really do appreciate you taking the time to praise our Mortgage Advisor Alistair.
★★★★★ 5/5
GoogleUsed RMS in Ashington in both original house purchase, and recent re-mortgaging process. On both occasions, I cannot fault the service provided. …
M · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Thank you again for leaving such kind words for our Mortgage Advisor Alistair and our team in RMS Ashington, we really appreciate it!
★★★★★ 5/5
GoogleI went with Alistair Bowman for my first house buy a few years back, I took out the lifetime cover and as such he's just also helped me renew my mortgage deal for no extra cost. He made the whole process very easy and painless, couldn't recommend him enough! 10/10!
Steve · 16 April 2024 · Rook Matthews Sayer Ashington
Agent replied · 17 June 2024
Dear Steve, thank you for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate your recommendation of the service he provides.
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