Trusted Agent profile
★★★★★
1,360 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,360 reviews on two platforms, rated 4.7 out of 5 overall.
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Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRMS handled my mam’s purchase and Ellie Murray was absolutely brilliant from start to finish, especially when dealing with a very stressed buyer.
Dear Daniel, thank you so much for this 5* review for RMS West Denton, we really appreciate it!
5/5
GoogleRMS West Denton branch handled the sale of my property professionally and without issue from start to finish. As I now live away from the area, they did the viewings and the valuation given by them was as expected. I have no hesitation to recommend them as an agent for property sale.
This is great to read on a Monday morning! Thank you for taking the time to leave this fantastic review for Rook Matthews Sayer West Denton.
5/5
GoogleThe team at RMS West Denton were amazing. Thank you to Ellie and her excellent customer support.
Dear Grant, thank you so much for taking the time to leave this 5 star review for RMS West Denton, specifically Ellie, we really appreciate it!
5/5
GoogleRMS West Denton. The staff at west Denton branch were fantastic. They were so helpful and responded to any questions very quickly. The sale of our home was made easy due to the warmth and professionalism of Bruce. Claire and Ellie. Thanks so much. Gail and Brendan Nelson
Dear Gail, thank you for the fantastic 5 star review for RMS West Denton, we really appreciate it!
5/5
GoogleGreat hard working team xx
Dear Sandra, thank you for giving RMS Hexham 5 stars!
5/5
GoogleThank you to Kate and all the staff at RMS, they have been very knowledgeable, helpful and efficient throughout the process of selling my aunt's house in Acomb.
Dear Susan, thank you so much for taking the time to leave this wonderful review for RMS Hexham and also for choosing RMS to sell your Aunt's house.
5/5
GoogleSearching for a new home is never easy, particularly in an area mostly new to me and with so many different Estate Agents in the area. Sue has been a ray of sunshine, helpful and informative, and not just showing me the houses I had identified but actively looking for others that would suit me. As my search continues and I wait for a buyer for my house, I look foward to seeing Sue and others in the team on future visits to the area. Thank you.
Thanks for the lovely five star review for RMS Hexham Sally, we really appreciate your kind words.
5/5
TrustpilotFIRST CLASS SERVICE FROM WEST DENTON BRANCH
Used the West Denton branch to handle the sale of my property and was impressed with the service from start to finish. Realistic valuation, honest and open property appraisal and regular and timely communication throughout. The team are approachable and professional, deliver first class customer service and were a pleasure to deal with.
Thank you so much Geraldine for leaving RMS West Denton a fantastic review, we really appreciate your kind words and the time you have taken to write this.
5/5
TrustpilotFeel like a valued customer
Branch Manager Steven Douglass of the Forest Hall branch is friendly, positive, encouraging, and responsive. I have appreciated his wisdom (as I am a first time seller) and feel like my house and my experience actually matter to him.
Thank you so much Amy for leaving such a kind review for Steven in our Forest Hall branch, we really appreciate it!
5/5
GoogleGreat! Always very helpful and kept us in the loop. Thank you
Thank you for taking the time to leave this 5 star review for RMS Morpeth, we really appreciate it!
5/5
GoogleMichael Storey - brilliant communication, worked around times we were free, great honest advice. Will 100% use Michael again in the future.
Dear Gary, thank you so much for leaving Michael our Mortgage Advisor in RMS Morpeth this great 5 star review. We really appreciate it!
5/5
GoogleThe ladies at RMS were always happy to help and nothing was too much trouble for them. Always kept us in the loop about everything that was happening and when, more so than our solicitor. Thank you ladies.
Dear Judith, thank you so much for leaving this lovely 5 star review for our team of Estate Agents in RMS Morpeth, we really appreciate it!
5/5
GoogleThe whole team at Rook Matthews Sayer have been great from the start. They have supported us through the purchase and sale of our properties, always contactable with prompt responses and willing to chase up issues when raised. Highly recommended
Dear Andrew, thank you for leaving such kind words for RMS Morpeth. We really appreciate the time you've taken to leave us a review and for recommending our team.
5/5
TrustpilotFriendly and professional.
Cannot recommend Kate and her team highly enough.What should have been a relatively quick and smooth process, was anything but!However Kate and her team were at all times, friendly and extremely professional.Cannot recommend them highly enough,A1+++++
Thank you so Bridget for taking the time to leave this lovely 5 star review for Kate and the rest of the team in RMS Bedlington, we really appreciate it!
3/5
TrustpilotWe had a decidedly average experience…
We had a decidedly average experience working with Rook Matthews Sayer Forest Hall as a buyer. Whilst we understand that the estate agents are predominantly working for the seller, and we were first time buyers with a lot of questions, we also had a lot of enthusiasm which was quickly diminished when putting in our offer and throughout the first few weeks after having our offer accepted. The agent we dealt with in the first instance was rude and talked over us when trying to put in our offer or ask any questions. We also didn’t get responses via email. The only time they were warm and friendly is when they rang to say our offer had been accepted - go figure!! However, when Nicola took over our account, we had a far better experience. She was polite, friendly and clearly looked out for the buyer whilst still considering our feedback and requests. She really did save our experience! I wouldn’t be keen to work with Rook Matthews Sayer again. However, they got the job done.
Dear Katie, thank you for your feedback however we’re really disappointed to receive this review as we aim to provide all of our customers with the best possible service, regardless of whether they are a vendor or purchaser. As you can see from our high rating you’ll see that this is what we strive for. We take all feedback very seriously and because of this we have passed your comments onto the branch manager. We’d like to congratulate you on your new home and wish you the best of luck settling in.
5/5
TrustpilotI had such a positive experience with…
I had such a positive experience with Rook Matthews Whitley Bay - from meeting Ali during the valuation to the pictures being done, negotiating the best offer for us & then handing the keys over - I can't fault a thing. Thank you Ali & all at Rook Matthews Whitley Bay.
Dear Rebecca, we can't thank you enough for taking the time to leave this lovely review for Ali and the rest of our team in Whitley Bay, we really appreciate it. Thank you for choosing RMS to sell your home.
5/5
TrustpilotFantastic service
I would just like to thank the whole team at Rook Matthew Sayer estate agents in Alnwick .I was recently guided through the whole process of selling my house from start to finish in a very professional manner. They kept me updated through every step and were always willing to give help and advice when needed.I would certainly not hesitate to use their services again.
Dear Anthony, thank you so much for taking the time to leave this wonderful review for RMS Alnwick, we really appreciate your kind words and recommendation.
5/5
TrustpilotExcellent customer service.
Excellent customer service from all the staff in the Gosforth office. Natalie continually updated me with the proceedings and frequently chased up my solicitor.
Thank you so much Mr & Mrs Sobbart for leaving a 5 star review for our team in RMS Gosforth, we really appreciate you taking the time to do so.
1/5
Trustpilotworst experience of our life having to…
worst experience of our life having to rent through this company thankfully it was only for a short period, they don't care about the tenants only interested in the money and keeping landlords sweet
Dear Lesley, thank you for taking the time to leave this review. We're really disappointed to see this as you can see from our 4.8 star rating we pride ourselves in our customer service regardless of whether that be towards a Landlord or Tenant. Our Lettings Department has already spoken to you in regards to your tenancy and the issues that you faced, which were dealt with promptly. Unfortunately if there were any other issues, we were unaware of them as they were not reported or highlighted to us by yourself at the time. We’d like to wish you all the best .
5/5
TrustpilotThe Gosforth team are very helpful and …
The Gosforth team are very helpful and keep you posted and updated all the way from start to finish . Would highly recommend them and would definitely use them again if I was to sell.
Thank you so much for taking the time to leave this 5 star review for our team in RMS Gosforth. We really appreciate your recommendation.
5/5
TrustpilotAll of the staff very friendly and…
All of the staff very friendly and efficient, at the Fenham branch. They were very professional and kept us informed at every stage. Would highly recommend them
Thank you Julie, for kindly recommending our team in RMS Fenham, we really appreciate it!
5/5
TrustpilotRooks Blyth were brilliant from start…
Rooks Blyth were brilliant from start to finish, from valuation to speedy sale. Don't use anyone else!!
Thank you Thomas! We really appreciate your recommendation. This makes us feel very proud of our team in Blyth. Thank you for choosing RMS for your sale!
5/5
TrustpilotFantastic 5*
We recently sold our house through Rook Matthews Sayer (Gosforth branch) they were fantastic - great communication with regular updates I would highly recommend.
Dear David, thank you for your recommendation. We really appreciate the time you've taken to leave RMS Gosforth a review and we'd like to thank you for choosing us as your selling agent.
5/5
TrustpilotWonderful
Cannot fault the wonderful team at RMS Gosforth. From valuation and marketing through to completion everyone was very helpful and supportive at a stressful time. Excellent communication. Would highly recommend them.
Thank you so much for this lovely 5 star review for our team at RMS Gosforth. We really appreciate your feedback and recommendation.
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Whitley Bay has the most, with 739 reviews rated 4.8 out of 5, followed by Morpeth with 734.
The nine Rook Matthews Sayer offices, by town:
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