Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
TrustpilotVery disappointing service
Very disappointing service, overpromised and under-delivered. We had to chase; calls weren't returned and had to be chased. They told us differing things at different times, e.g. first, our buyers had their mortgage, then they came in the following week to discuss mortgages, then something different two weeks later. I have raised level of service several times but feel fobbed off and was told it's normal conveyancing.When we raised concerns we have been told "David Jones should have been more on hand to assist with this, however as David is out of the office most of the time it would be impossible for him to do this".
David · 9 September 2024 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 27 October 2024
Dear Mr Kay,We are so disappointed to receive your review and believe you have spoken to the branch regarding this. As you can see, we take great pride in the customer service we provide, which is reflected in our 4.8 rating here. We take all feedback seriously and because of this we have looked into this further so we could ensure we fully understood the situation before forming our response. From our database we can see that we sold this property within 2 days of it joining the market and there after see regular contact between yourself and our Sales Progressor in branch, who updated you on each stage of conveyancing when they had new information from your solicitor. Your buyers had a mortgage in principle, they then came in after to choose their product and again to choose a better rate. All of which our team informed you of when it happened. We are sorry you felt there was a lack of communication on our part, however we do our best to retrieve updates from both solicitors to inform each party of any changes in the conveyancing stage and we hope you can understand that some solicitors are easier to get a hold of than others.Kind Regards,RMS
★★★★★ 5/5
TrustpilotFantastic mortgage/financial advice from Neil Walton
Neil is an absolutely fantastic financial and mortgage advisor. His professionalism and sound advice has helped me from start to end of the process. This is the second time I have worked with him for a mortgage application and I will definitely be asking for his help again in the future. I would highly recommend Neil - 10/10!
Roisin · 8 September 2024 · Rook Matthews Sayer Hexham
Agent replied · 22 October 2024
Thank you so much Roisin for leaving this 5 star review for our Mortgage Advisor Neil, it means the world to us.
★★★★★ 5/5
TrustpilotRMS are super efficient
RMS are super efficient! Communication was first class and they were brilliant at chasing solicitors in regards to our sale and purchase.
Jodie · 5 September 2024 · Rook Matthews Sayer Hexham
Agent replied · 22 October 2024
Thank you so much Jodie for taking the time to leave this review for RMS Gosforth.
★★★★★ 5/5
TrustpilotRMS Gosforth are the people to use
I would say most people buying/selling homes find it very stressful, a very long process from start to finish.RMS Gosforth made a good impression on me from day one. I was welcomed into the branch to complete my registration forms. Eve made me feel at ease from the first day.I started getting viewings through for my property almost the next day, I dealt with Richard for my bookings who again was a pleasure to deal with.Once I accepted an offer I then got moved to Natalie who looked after me until completion today. Natalie is efficient and excellent in what she does trying to keep communication with all parties going, it is such a stressful time so having someone like Natalie keeping you informed ever step of the way is what everyone needs. (everyone needs a Natalie) !!!!I did speak to others in the Gosforth branch who again were super helpful sorry I can't remember everyone's names.If you are thinking of selling/buying then RMS Gosforth are the people to use.Thank you Natalie for getting my property over the line.
Lynn · 5 September 2024 · Rook Matthews Sayer Hexham
Agent replied · 22 October 2024
We can't thank you enough for leaving this heart-warming review Lynn. We really appreciate you highlighting our sales progressor Natalie to us. RMS Gosforth is a busy branch and she does incredibly well chasing all parties for updates for each sold property, we're sure she will be so happy to receive such high praise. Thank you for choosing us as your selling agent and for recommending us, it truly means the world to us.
★★★★★ 5/5
TrustpilotAlistair Bowman went above and beyond…
Alistair Bowman went above and beyond when it came to finding and securing our mortgage.The level of communication and advice on offer was second to non!Alistair and Firoza liaised with our solicitors to ensure our house purchase was on track and helped us navigate through the whole process. The whole RMS team at the Bedlington Branch have been fantastic. We sold our house through RMS in 2023 and would highly recommend. Thank you so much for all your assistance and help!
Tiffany · 3 September 2024 · Rook Matthews Sayer Hexham
Agent replied · 22 October 2024
Thank you SO much Tiffany for taking the time to leave this absolutely wonderful review for our Mortgage Advisor Alistair and our team in RMS Bedlington. We're so pleased you felt supported throughout your sale and purchase.
★★★★★ 5/5
TrustpilotI could talk to them on the phone about…
I could talk to them on the phone about the sale of the house and they were very helpful. I would use them again.
Sandra · 1 September 2024 · Rook Matthews Sayer Hexham
Agent replied · 22 October 2024
Thank you for leaving us a fantastic 5 star review Sandra! We're so pleased to know that you felt supported throughout your sale.
★★★★★ 5/5
TrustpilotFantastic service
The communication from the very start when enquiring about the house to completion has been fantastic, The team at the Bedlington branch have been very patient and forth coming when coming across the hurdles we encountered in our chain,Thank you so much for all your assistance and help!
Sam · 28 August 2024 · Rook Matthews Sayer Alnwick
Agent replied · 30 October 2024
Thank you so much Sam for taking the time to leave this lovely review for our team in RMS Bedlington, we really appreciate it! We're so pleased to know you felt supported throughout your purchase.
★★★★★ 5/5
TrustpilotMy partner and I are first time buyers…
My partner and I are first time buyers and were recommended Alistair Bowman as our mortgage advisor by a close friend. Alistair exceeded our expectations. As first time buyers we did not know what to expect and Alistair talked us through every step of the process, ensuring we had all of the information required to make decisions whilst reducing our stress levels massively. It was not an easy process and we had to renegotiate our agreed sale price due to property valuation. Alistair liaised with the estate agents on our behalf as part of the renegotiation process and we do not feel we would have been able to secure our property without his knowledge and support. Alistair is extremely professional, knowledgeable and an all round lovely person. We would highly recommend his services and will continue to seek support from Alistair when remortgaging in the future.
Sophie · 27 August 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 28 August 2024
Thank you so much Sophie for leaving this amazing review for our Mortgage Advisor Alistair. He always receives high praise and is an asset to our mortgage team. We're so pleased you had a positive experience using our financial service and thank you for recommending Alistair.
★★★★★ 5/5
TrustpilotTeam
Neil and the whole team were fantastic throughout. Very helpful and no questions until answered . Would highly recommend.
Louise · 26 August 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 28 August 2024
Hi Louise, thank you so much for highlighting our Mortgage Advisor Neil to us. We're so happy to see you had a great experience using our service and that you would recommend our team.
★★★★★ 5/5
TrustpilotExcellent mortgage advisor
After being referred to a mortgage advisor by RMS I was placed into the care of Alistair Bowman and can say it was the most effective decision I made; his service has been only pure quality and would highly recommend to anyone who wants a professional to consult with and produce the best results when securing a mortgage and working through financial matters, excellent service
Wayne · 25 August 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 28 August 2024
We're so happy to read of your experience with our Mortgage Advisor Alistair. Thank you so much for highlighting him to us.
★★★★★ 5/5
GoogleThe Hexham team were very efficient, understanding and a pleasure to work with as they helped us navigate through our house purchase and work round small logistical obstacles along the way. Thank you to Leah and Sue.
Esther · 24 August 2024 · Rook Matthews Sayer Hexham
Agent replied · 25 October 2024
Thank you so much Esther for taking the time to leave this lovely review for RMS Hexham, we're so pleased to know you felt supported throughout your purchase with us.
★★★★★ 5/5
GoogleI just purchased a house through RMS Morpeth. From the agent who showed me the house in day one to the branch manager who handed me the keys final day, everyone was super nice and friendly. I also received regular updates during the conveyancing stage. Great experience with them and I'd highly recommend RMS Morpeth.
Arsh · 20 August 2024 · Rook Matthews Sayer Morpeth
Agent replied · 24 August 2024
Thank you so much Arsh, we really appreciate you taking the time to leave our team in RMS Morpeth this great 5 star review. Good luck with your new house!
★★★★★ 2/5
TrustpilotBe faster responding to emails ,when…
Be faster responding to emails ,when you live abroad and you have to sort things out yourself ,when they get paid to do this It’s not Olly he’s been very quick no problems with him at all
Tracey · 19 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
Hi Tracey, we're really surprised to receive your review as we thought we had dealt with your correspondence accordingly within a timely manner. Our property inspector has informed us that he has relayed to you what was needed and is just waiting on a decision from yourself. If you could let us know what we could have done differently, we would be really appreciative marketing@rmsestateagents.co.uk
★★★★★ 5/5
TrustpilotGood customer service
Good customer service, support and guidance from the Forest Hall branch.
Alan · 19 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
Thank you Alan for taking the time to leave RMS Forest Hall a 5 star rating.
★★★★★ 5/5
TrustpilotAngela is a star !
Angela from the Ashington office is a star as always ! Professional and very efficient at sorting minor issues speedily.
Kim · 15 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
Thank you so much Kim for highlighting the customer service you received from Angela. We are so pleased you have felt supported by her through the process.
★★★★★ 5/5
TrustpilotExcellent support from the Fenham branch
Rating only, no written review.
Tim · 13 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
Thank you so much Tim, for giving RMS Fenham a 5 star rating.
★★★★★ 5/5
TrustpilotOnce again our lovely mortage advisor…
Once again our lovely mortage advisor from the bedlington branch Alistair has again went above and beyond for us. Nothing is to much bother and he works his bit off to make sure everything was sorted for us after a long long sale! Thank you so much again
Ailis · 12 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
We love reading reviews like this! And no surprise it is for our wonderful Alistair. Thank you so much Ailis for highlighting his great customer service to us.
★★★★★ 5/5
TrustpilotExcellent service
Friendly, caring and professional, quick to respond, highly recommend.
Linda · 11 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
Thank you so much Linda, we really appreciate your recommendation!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, good communication, quick to understand. Friendly and very approachable and always helpful, we used the forest hall branch
Mrs · 10 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
We are thrilled to receive your review for RMS Forest Hall. Thank you so much for taking the time to leave such kind words Katherine, we really appreciate it!
★★★★★ 5/5
TrustpilotGreat Mortgage Adviser
Neil our mortgage advisor was very helpful every step of the way and found us a great offer, even when we had a tricky set of circumstances (myself being an international citizen) and was able to help us navigate it all very effectively and kept us well informed
Chris · 9 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
Thank you so much Chris for taking the time to leave this fab review for Neil our Mortgage Advisor.
★★★★★ 5/5
TrustpilotExcellent service from the RYTON branch
Purchased a property through the RYTON branch. The staff acted in a friendly and professional manner at all times. Emma and Victoria in particular were incredibly helpful and supportive throughout, even with the complexities of a long chain and repeated issues with solicitors. Can't rate them high enough!
Paul · 7 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
Thank you Paul for the kind words for Emma and Victoria in RMS Ryton, we really appreciate you highlighting them to us. Good luck in your new home!
★★★★★ 5/5
TrustpilotQuick and friendly
Dealt with Michael Storey at the fenham branch really friendly and always willing to help resolve any issues making the whole process as quick as possible.
Sabbah · 7 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
Thank you so much Sabbah for a great 5 star review for Michael, our Mortgage Advisor in the Fenham branch.
★★★★★ 5/5
TrustpilotI sold my property with the Gosforth and would recommend and use again.
I sold my property with the Gosforth branch of Rook Matthews Sayer. From the initial appointment and evaluation with David Jones, the regular contact with Richard Fitzgerald and Natalie Best on where the sale was and the above and beyond support from Ellie Erskine was great and helped the sale be a positive experience. I would definitely recommend and use again. They are very responsive and professional.
Miss · 7 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
We're absolutely thrilled to receive this fantastic review. Thank you so much for taking the time to highlight our team in Gosforth for their customer service, we're so pleased you felt supported throughout the sale of your property and we can't thank you enough for your recommendation.
★★★★★ 5/5
TrustpilotThanks.
Solicitor inefficiencies made the recent sale of my property far more difficult and stressful than it ever needed to be, but the assistance provided by RMS (particularly Sian and Elspeth) meant a lot, who provided excellent service to communicate between the parties to ensure all that was required, was done, and communicated to me the status (many thanks).
Michael · 6 August 2024 · Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)
Agent replied · 23 August 2024
We're so pleased you were happy with your experience with our team in Ponteland and felt supported throughout your sale. Thank you so much for taking the time to leave us a review Michael.
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