5/5
GoogleVery helpful and friendly, so supportive from start to finish, thank you to you all
Agent replied · 28 December 2024
Thank you so much Carla for leaving RMS Ashington a great 5 star review!
Trusted Agent profile
Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more
★★★★★
1,362 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
- Rook Matthews Sayer Whitley Bay84 Park View, NE26 2TH742 reviews · 105 on Google (4.7)52 in the last 90 days
- Rook Matthews Sayer Morpeth17 Newgate Street, NE61 1AW734 reviews · 111 on Google (4.8)43 in the last 90 days
- Rook Matthews Sayer Ashington2 Laburnum Terrace, NE63 0XX716 reviews · 91 on Google (4.6)43 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (120 Roman Way)120 Roman Way, West Denton, NE5 5AD702 reviews · 66 on Google (4.5)46 in the last 90 days
- Rook Matthews Sayer Bedlington82 Front Street West, NE22 5UA687 reviews · 105 on Google (4.7)52 in the last 90 days
- Rook Matthews Sayer Amble56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ681 reviews · 55 on Google (4.5)43 in the last 90 days
- Rook Matthews Sayer Hexham46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ671 reviews · 32 on Google (4.8)47 in the last 90 days
- Rook Matthews Sayer Alnwick5 Market Street, NE66 1SS647 reviews · 78 on Google (4.7)47 in the last 90 days
- Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)51 St. Georges Terrace, Jesmond, NE2 2SX640 reviews · 39 on Google (4.4)43 in the last 90 days
Latest reviews from every Rook Matthews Sayer office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThank you Ellie and Claire for getting us through our protracted sale/purchase. Great friendly service 👌 …
Agent replied · 8 November 2024
Thank you so much Caroline for taking the time to leave this lovely review for the ladies in West Denton. It means the world to us!
5/5
TrustpilotReview
Profesional, efficient and helpful.
Agent replied · 23 December 2024
Thanks Henry! We really appreciate you taking the time to leave us a review.
5/5
TrustpilotFirst class communication.
First class communication.Great initial experience and photos on right move .Very helpful when dealing with solicitors . Friendly and supportive at all times .
Agent replied · 15 June 2024
Thank you so much for taking the time to leave Steven, Faith and the rest of our team in Forest Hall a 5 star review, we really appreciate it!
5/5
TrustpilotPainless process.
The staff in Fenham branch were extremely helpful, and kept us informed at every stage of the process until the eventual sale. Many thanks.
Agent replied · 23 November 2024
Thank you so much Steven for taking the time to leave this lovely review for our team in Fenham, we really appreciate it!
5/5
GoogleThe entire team were very helpful, efficient and friendly. They helped to make our house buying as low stress as possible and we were very impressed by them.
Agent replied · 9 December 2024
Thank you so much Kate for taking the time to leave this 5 star rating for RMS Morpeth, we really appreciate it!
5/5
GoogleExcellent management and sale of a property. First rate agents.
Agent replied · 9 December 2024
Thank you for leaving us 5 stars Hugh, we really appreciate it!
5/5
TrustpilotAbsolutely amazing
Absolutely amazing! From the moment we saw our dream first home on Rightmove, all the ladies at RMS Whitley Bay were exceptional. A special thank you to Alison & Lisa for getting us in straightaway to view. We had our offer accepted the same day & could not have been more thrilled. Our purchase overall took just under 2 months. I would recommend RMS to absolutely everybody. We can’t thank you all enough. Dream team!
Agent replied · 23 November 2024
Ah Rebecca this has absolutely made our Friday! We can't thank you enough for taking the time to leave this wonderful review for the team and for highlighting Alison and Lisa. We're so pleased you had such a great experience buying your first home through our Whitley Bay branch and are happy we were able to support you through it! Thank you for the recommendation, it means the world to us!
5/5
TrustpilotFirst time buyer
I used Alistair and the combination of the ashington and Bedlington branches to buy my first home. Whole process with them was brilliant and easy to follow. Amazing help from Alistair to to get everything sorted Would definitely recommend
Agent replied · 23 November 2024
Thank you so much Damian for leaving a great 5 star review for our Mortgage Advisor Alistair and the rest of our teams across Ashington and Bedlington.
5/5
TrustpilotIf I could rate higher than 5 star I…
If I could rate higher than 5 star I would. This is the second time I have used Alistair and each time he has been completely flawless and always goes above and beyond to help he really takes the stress out of the whole thing. He has kept me and my wife fully updated through every step of the process and I would not go with any other advisor. Thank you Alistair for all your help. Liam
Agent replied · 23 November 2024
Ah this has made our day Liam, thank you so much for taking to time to highlight Alistair to us! We are so happy that he has been able to support you throughout your mortgage journey.
5/5
GoogleA great company who kept me updated fully with the house sale and were very good at customer focus. I would 100% use them again.
Agent replied · 23 November 2024
Thank you so much for leaving us such a great review, it means the world to us!
5/5
TrustpilotReview
I worked with Neil from gosforth and he was brilliant made everything so easy for me as a first time buyer, was always available to answer my questions and took most of the stress off me. He is so lovely, bubbly and a very professional person. I would reccommend Neil to anyone and very pleased that he helped me with this experience
Agent replied · 15 June 2024
Thank you very much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotFirst time buyers
We couldn't thank Alistair Bowman and the whole RMS amble branch enough. With him, the whole journey was smooth sailing. Great guy. Easy to engage in conversation, with our uncountable questions, he answered them all and even explained further about everything from start to finish. We're first-time buyers and clearly new to all this, but he made sure we understood what we're getting ourselves into and everything, so yes, I'm looking forward to remortgaging with him already, 😊 and yes, I strongly recommend him.
Agent replied · 23 November 2024
We always receive such high praise for our Mortgage Advisor Alistair and we're so pleased he was able to support you throughout the process, thank you for taking the time to highlight him to us and for your recommendation.
5/5
TrustpilotVery knowledgeable and friendly staff
Very knowledgeable and friendly staff , honest and keep you updated throughout .
Agent replied · 15 June 2024
Thank you for leaving us a 5 star rating, we are very happy that you were satisfied with the service our team provided.
5/5
TrustpilotI came to RMS Whitley Bay after…
I came to RMS Whitley Bay after offering on a house through their Gosforth office. Alison came out to my house very quickly and got it on the market within 2 days. Lisa took over and helped me achieve asking price only a week later. Thereafter, Suzanne was instrumental in keeping the large chain together and securing our dream home. We could not be more grateful to the team at RMS Whitley Bay.
Agent replied · 23 November 2024
Ah, this was lovely to read. Thank you for leaving RMS Whitley Bay such great feedback! It really makes our day that you've taken the time to highlight the team to us.
5/5
TrustpilotExcellent service from Alnwick team
Well done to the team for knowing the market so well and the effort put in to ensure that the exchange went through very smoothly and efficiently. The team knew when picking up the phone would make a difference.
Agent replied · 23 November 2024
We really appreciate you taking the time to leave this lovely review for RMS Alnwick, thank you. We're pleased to know you felt supported by them and to know their effectiveness doesn't go unnoticed.
5/5
TrustpilotRook Mathew Sayer Estate agents
Just sold property in Blyth through RMS. Thoroughly professional from start to finish keeping us informed every step of the way during the process. Would highly recommended this company.
Agent replied · 23 November 2024
Thank you so much for taking the time to leave a great 5 star review for RMS Blyth, it means so much to us to know you felt supported throughout your sale.
5/5
TrustpilotSelling Excellence in Fenham
The sales team at RMS Fenham have been simply wonderful from the get go.They managed to find a buyer for my house within 2 weeks of marketing, were always professional and on hand anytime I had queries or issues regarding my sale (which was a complicated chain sale!).I have to give a massive thank you to Dylan, who progressed the sale to completion and has been infinitely excellent at keeping me updated and at ease during this difficult time.Also to Matthew who initially attended, took the fabulous photos etc.You’ve all been amazing, Thank you so much.I would definitely recommend RMS Fenham for ALL sales needs in and around the area. 😊
Agent replied · 23 November 2024
Thank you again! It means the world to us that you have recommended our team in RMS Fenham.
5/5
TrustpilotGreat Customer Service
Great customer service Friendly Highly recommended Would definitely use again 10/10 Special mention to Angela French Professional at all times
Agent replied · 23 November 2024
Thank you so much Kevin for leaving RMS Ashington as 5 star review, specifically Angela. We really appreciate it!
5/5
TrustpilotYour in good hands 5star+
Hi my name is Darren and I came across Alistair Bowman as recommended though a family member we used him as our mortgage broker though the whole process of buying our first house Alistair was so professional and made us feel comfortable from the offset and explained every stage of the process with us all way to after completion! He sorted our mortgage out also our life insurance and home insurance we literally didn't have to do anything he literally took all the stress off us! we can't thank him enough If you are first time buyer looking to get a mortgage I would highly recommend using this guy! 5 star +++
Agent replied · 23 November 2024
Aw thank you so much Darren for such a lovely heart warming review. We really appreciate you highlighting Alistair our Mortgage Advisor to us. We hope you are settling in to your new home well.
5/5
TrustpilotThis is the second time that we have…
This is the second time that we have used Alistair Bowmen and RMS to arrange our mortgage. We couldn’t recommend them enough and will be definitely going back in the future.
Agent replied · 15 June 2024
Thank you for taking the time to leave us and especially Alistair five stars, we really appreciate it.
5/5
TrustpilotI can highly rate this company for…
I can highly rate this company for their diligence, responsiveness and will to help. Will be using again
Agent replied · 23 November 2024
Thanks Darren! We do pride ourselves in our due diligence and the time we take to ensure everything adds up before passing the sale over to solicitors, so we are thrilled to see this highlighted by yourself. We really appreciate you taking the time to leave us a great review and hope we can be of assistance again in the future.
4/5
TrustpilotRook Matthews Sayer. West Denton
Rook Matthews Sayer, West Denton Branch were very helpful and sold my property quickly. Claire and other staff were on hand whenever I needed them, were courteous, efficient and a pleasure to deal with.
Agent replied · 23 November 2024
Thank you Susan for taking the time to leave this fantastic feedback for our team in RMS West Denton. We hope if you ever sell again and choose RMS we can turn this into a 5 star!
5/5
TrustpilotEveryone I dealt with though your amble…
Everyone I dealt with though your amble office helped me a great deal through the whole process of buying my flat, can’t thank them enough.
Agent replied · 23 November 2024
We're thrilled to know that you felt supported throughout your purchase. Thank you so much for taking the time to leave this 5 star review for our team in RMS Amble.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Rook Matthews Sayer is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East Lettings
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 2025
2025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2024
2023 7 Gold across five branches The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Regional Estate Agent, North EastMorpeth
- Local Gold (6)The British Property Awards 2023
2022 6 Gold across four branches The British Property Awards 2022 winners
- GoldThe British Property Awards 2022: Regional Estate Agent, North EastMorpeth
- Local Gold (5)The British Property Awards 2022
2021 4 Gold across three branches The British Property Awards 2021 winners
- GoldThe British Property Awards 2021: Regional Estate Agent, North EastMorpeth
- Local Gold (3)The British Property Awards 2021
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Questions about Rook Matthews Sayer
Which Rook Matthews Sayer office has the most reviews?
Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 734.
Where are the Rook Matthews Sayer offices?
The nine Rook Matthews Sayer offices, by town:
- Alnwick: 5 Market Street, Alnwick, NE66 1SS
- Amble: 56 Queen Street, Amble, Morpeth, NE65 0BZ, NE65 0BZ
- Ashington: 2 Laburnum Terrace, Ashington, NE63 0XX
- Bedlington: 82 Front Street West, Bedlington, NE22 5UA
- Hexham: 46 Priestpopple, Hexham, NE46 1PQ, NE46 1PQ
- Morpeth: 17 Newgate Street, Morpeth, NE61 1AW
- Newcastle Upon Tyne (120 Roman Way): 120 Roman Way, West Denton, Newcastle Upon Tyne, NE5 5AD
- Newcastle Upon Tyne (51 St. Georges Terrace): 51 St. Georges Terrace, Jesmond, Newcastle Upon Tyne, NE2 2SX
- Whitley Bay: 84 Park View, Whitley Bay, NE26 2TH
Has Rook Matthews Sayer won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
