Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleStaff dealt with our sale very efficiently at all times, with courtesy and professionalism. Our queries were answered quickly. Unfortunately our sale fell through due to the buyer pulling out, but Angela informed us with tact and kindness. Special mention to Wendy, Angela and Lily. Highly recommended agent.
Karen · 25 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 28 December 2024
Thank you so much Karen for taking the time to leave this lovely review for our team in RMS Ashington. We're pleased you felt supported by our team throughout the process and we're very sorry to see this time the sale resulted in a fall through. We hope to be of service again in the future, should you need us. Best wishes, RMS.
★★★★★ 5/5
TrustpilotLifetime Mortgage Service
Neil is always very easy to deal with when reviewing new mortgage options. Thorough understanding of our circumstances together with explanations on available options and always very responsive to requests.
Gavin · 24 December 2024 · Rook Matthews Sayer Amble
Agent replied · 22 February 2025
We really appreciate your great feedback Gavin. We're delighted our Mortgage Advisor Neil was able to support you throughout your remortgage. Best wishes, RMS.
★★★★★ 5/5
TrustpilotHouse Purchase
House PurchaseSian and Shannon at the Ponteland brach were brilliant. Our house purchase was stressful, to say the least at times. They were both brilliant at communicating with all involved parties, keeping us informed and getting the house sale over the line. Can't thank them both enough. Outstanding service.
Miriam · 23 December 2024 · Rook Matthews Sayer Amble
Agent replied · 22 February 2025
Thank you so much Miriam for taking the time to leave this lovely review for our team in RMS Ponteland, it means the world to us! Best wishes, RMS.
★★★★★ 5/5
GoogleI dealt with RMS Hexham in my recent purchase of a house. The service was second to none. The staff were helpful, always available and followed through on any queries or concerns immediately. I couldn’t recommend more highly.
Thank you to James and his team for making this house purchase stress free and smooth.
Karen · 22 December 2024 · Rook Matthews Sayer Hexham
Agent replied · 9 January 2025
We're delighted you felt supported by our Hexham team throughout the course of your recent purchase Karen. It truly means the world to us that you've taken the time to leave such wonderful feedback for our team. Best wishes, RMS.
★★★★★ 5/5
GoogleOur sales negotiator Leah Beverage was a great help throughout the sale of our property. We will recommend Rook Matthews Sayer in Hexham to our friends and family.
Cheryl · 22 December 2024 · Rook Matthews Sayer Hexham
Agent replied · 8 December 2024
Thank you so much Cheryl for leaving Leah in our Hexham branch such a glowing review! We really appreciate you highlighting her to us.
★★★★★ 5/5
TrustpilotGreat branch overall, would highly recommend
The Bedlington branch as a whole were very friendly and helpful, especially Alistair who I couldn’t fault due to his kind nature and transparency throughout. I would highly recommend Rook Matthews Sayer and Alistair to anyone looking to purchase or move properties.
Dan · 21 December 2024 · Rook Matthews Sayer Amble
Agent replied · 22 February 2025
We can't thank you enough for taking the time to leave this fantastic review for RMS Bedlington and our Mortgage Advisor Alistair. Best wishes, RMS.
★★★★★ 5/5
TrustpilotGreat friendly service
Great friendly service, Dylan kept me informed at every point and I appreciated the phone call updates at the early stages of the process. Well done the Fenham branch.
Paul · 20 December 2024 · Rook Matthews Sayer Amble
Agent replied · 22 February 2025
Thank you so much Paul, we really appreciate you taking the time to leave such lovely feedback for our Fenham team.
★★★★★ 5/5
Trustpilot🌟🌟🌟🌟🌟
Brilliant people helped me get in my new house every step of the way they had gone above and beyond in every situation and helped me with every question in the best possible way
Matty · 19 December 2024 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 24 August 2024
Thank you for the 5 star rating Matty, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent , highly recommended
The whole process from initial valuation to completion has been handled very effectively and professional . This sale could have difficult as I was at a distance to the property but the whole team especially Dylan went above and beyond to get the sale over the line . Highly recommended.Thank you for making the whole thing as easy as possible
ANDREW · 19 December 2024 · Rook Matthews Sayer Amble
Agent replied · 22 February 2025
Thank you so much for taking the time to leave us a great review Andrew. We really appreciate your kind words. Thanks RMS.
★★★★★ 5/5
TrustpilotExcellent service gone above and beyond…
Excellent service gone above and beyond always there to answer any questions amazing work Can't thank alister enough
James · 19 December 2024 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 24 August 2024
Thank you James for this wonderful review for our Mortgage advisor Alistair. It's great to receive feedback like this and we will be sure to pass it on.
★★★★★ 4/5
GoogleI have had very bad experiences in the past with other estate agents. RMS has undertaken both letting and a sale for my property. Both have run smoothly, with very good communications and regular updates.
Acacia · 17 December 2024 · Rook Matthews Sayer Morpeth
Agent replied · 9 December 2024
Thank you so much Acacia for taking the time to leave us a great review. We're so pleased our team in RMS Morpeth were able to restore your faith in Estate Agents. We hope, should you use our services again in the future we can win a 5 star rating from yourself. Best wishes, RMS.
★★★★★ 5/5
TrustpilotWhat a journey!
It has been quite the journey to finally be in our forever home but we must thank Alistair, Wendy and Angela for being so kind and patient with us, we appreciate all your help and support!! :)
Georgia · 15 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
You made it! Congrats on your new home. We really appreciate the time you've taken to leave us a lovely review and to highlight our team in Ashington, as well as our Mortgage Advisor Alistair, we're delighted that you felt supported throughout your purchase. Best wishes, RMS.
★★★★★ 4/5
TrustpilotGreat service
The sales team were always helpful, polite and timely in answering queries. They always made you feel that you were valued as a customer
Bob · 12 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
Thanks Bob for taking the time to leave us a great review! We're delighted that you felt supported by the team and we'd love to know what we could do to make your experience 5 star worthy. Best wishes, RMS.
★★★★★ 5/5
TrustpilotGreat estate agent…gets the job done!
I dealt with RMS Hexham in my recent purchase of a house. The service was second to none. The staff were helpful, always available and followed through on any queries or concerns immediately. I couldn’t recommend more highly.Thank you to James and his team for making this house purchase stress free and smooth.With your professionalism we made the 6 week completion. Thank You.
Karen · 12 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
Thank you so much Karen for leaving such a fantastic review for our team in RMS Hexham, it really means the world to us! We really appreciate you highlighting James and the team to us. Best wishes, RMS.
★★★★★ 5/5
Trustpilot2nd time I’ve used Alistair for buying…
2nd time I’ve used Alistair for buying a house and both times he has been superb. Very informative and patient. Would highly recommend
Dan · 10 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
Thank you so much for your recommendation Dan, we really appreciate you highlighting our Mortgage Advisor Alistair.
★★★★★ 5/5
GoogleA very big thank you to all the staff at the Amble branch who helped us with our recent purchase
Rich · 10 December 2024 · Rook Matthews Sayer Amble
Agent replied · 11 December 2024
And a very big thank you to you Rich for leaving us such a fantastic 5 star review! It really means the world to us that you've taken the time to do so. Best wishes, RMS.
★★★★★ 5/5
TrustpilotDefinitely recommend
Excellent handling of a very protracted and difficult house sale. Really good communication and customer care. Very kind staff who acknowledged how difficult selling a family home is for a bereaved family. Would definitely recommend Rook Matthew Sayers Gosforth office
The · 9 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
Thank you so much for taking the time to highlight our team in Gosforth, we really appreciate it! We'd also like to express our thanks for entrusting RMS with the sale of your family home, we're so pleased you felt supported by our team throughout the process. Your recommendation means the absolute world to us, as there is no better feedback than this. Thanks again and best wishes, RMS.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Dylan was always on hand to answer questions and always promptly and clearly and helped ensure the process of moving was as smooth as possible.My wife and I give our thanks to Dylan and the rest of the team.
Ben · 7 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
Thank you so much Ben, we really appreciate you highlighting Dylan in our Fenham branch to us. We're so happy that you felt supported throughout and hope we can be of assistance in the future should you need us. Thanks, RMS.
★★★★★ 5/5
TrustpilotWhat can we say best advisor to date.
What can we say. This person is a genius and knows his job back to front!! Recommend to any potential house buyer. Goes that extra mile!
Gary · 7 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
We're absolutely thrilled to receive your review for our Mortgage Advisor Gary, thank you so much for taking the time to leave a 5 star rating, it means the world to us! Best wishes, RMS.
★★★★★ 5/5
TrustpilotWe would like to say a big thank you to…
We would like to say a big thank you to Bruce, Claire at Rook Matthew Sayers, West Denton. They were very professional, helpful and knowledgable. The sale was unfortunately delayed and made difficult by the solicitors but Claire remained calm and patient, and was the one to push the sale along for my late fathers property. Everyone at West Denton Rook Matthew Sayers were very supportive and nothing was a problem to them and I would not hesitate to recommend their team to anyone.
Laura · 3 December 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
First of all, we would like to thank you for entrusting RMS with the sale of your late Father's property. And secondly we truly appreciate you taking the time to leave this wonderful review for our team in West Denton, it really means the world to us. We're so pleased you felt supported throughout the sale and can't thank you enough for your recommendation, that is the best feedback of all. Best wishes for 2025 Laura, love RMS.
★★★★★ 5/5
TrustpilotExcellent Service
I would like to thank Alistair for all the help and support in the process of my mortgage renewal, as well as my original application. Alistair has provided an exceptional service and made the process stress free with great support and advice. Thanks again.
Sarah · 2 December 2024 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)
Agent replied · 24 August 2024
Thank you so much Sarah for your really kind review for RMS Bedlington. We'd like to wish you good luck in your property search and hopefully we'll be able to help you again in the future.
★★★★★ 5/5
TrustpilotSo easy and hassle free, very happy.
Alistair made the process of renewing my mortgage so easy and completely hassle free. I was consistently kept up to date with the best rates available and how each step of the application was progressing. Very happy, can’t recommend Alistair enough.
Mr · 2 December 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Mr Douglas, thank you for leaving this wonderful review for our Mortgage Advisor Alistair, we really appreciate it.
★★★★★ 5/5
TrustpilotHouse sale and purchasr
As usual, a fantastic service from Rooks on our house sale, we were kept informed of everything and found the whole process was stress free, the staff were so helpful and pleasant
Gillian · 30 November 2024 · Rook Matthews Sayer Whitley Bay
Agent replied · 15 June 2024
Dear Gillian, thank you for taking the time to leave RMS Blyth 5*s!
★★★★★ 5/5
TrustpilotGreat Estate Agents
Our sales negotiator Leah Beverage was a great help throughout the sale of our property. We will recommend Rook Matthews Sayer in Hexham to our friends and family.
Cheryl · 26 November 2024 · Rook Matthews Sayer Ashington
Agent replied · 23 December 2024
Thank you so much Cheryl, we're so happy you felt supported by Leah throughout your sale. We really appreciate you recommendation.
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