Trusted Agent profile

Rook Matthews Sayer estate agents in Whitley Bay, Morpeth, Ashington and 5 more

4.7

★★★★★ Excellent

1,362 reviews across 9 offices and 2 platforms

Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,362 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.6 / 5

632

Reviews on Google

All 9 offices

Trustpilot logo

730

Reviews on Trustpilot

Business-wide

Our offices

Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.

Latest reviews from every Rook Matthews Sayer office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

All of the staff at Rook Matthews Sayer in Morpeth were very helpful and friendly. They listened to what we wanted, gave us the appropriate advice when needed and made the whole process of selling our first home a great experience. I would thoroughly recommend this branch to help you with the sale of your property.

Claire · 16 April 2025 · Rook Matthews Sayer Morpeth

Agent replied · 24 August 2024

Dear Claire, we really appreciate your kind words for our team in RMS Morpeth! Thank you for choosing us to sell your home, the 5 star rating helps us out greatly and enables sellers such as yourself find reputable agents in the area so we really are thankful for your recommendation.

4/5

Google

Helpful and friendly.

Trevor · 16 April 2025 · Rook Matthews Sayer Morpeth

Agent replied · 15 June 2024

Thank you for leaving RMS Morpeth a review Trevor - we really appreciate it!

5/5

Google

The Morpeth Office were fabulous at keeping me informed throughout .. I felt that I was a valued customer and would absolutely recommend.

Elaine · 16 April 2025 · Rook Matthews Sayer Morpeth

Agent replied · 15 June 2024

Dear Elaine, thank you for taking the time to leave our team in RMS Morpeth a lovely review and a 5 star rating. We really appreciate your recommendation, this really helps people find us.

5/5

Google

The girls all worked exceptionally hard after my first sale fell through just before completion, but managed to find a new buyer for me. Can't recommend them enough they are absolute stars every one them. Thanks so much Vivienne and Dave Gibbs

Vivienne · 16 April 2025 · Rook Matthews Sayer Morpeth

Agent replied · 15 June 2024

Thank you Vivienne, for such a wonderful review for the ladies in RMS Morpeth - we really appreciate your kind words and recommendation.

5/5

Google

Rook Matthews Sayer were amazing throughout the process of selling our home. We sold our home during the time before the stamp duty increase and Katie, Ali, Jan, Maureen, Lisa & Doreen were all incredibly helpful reassuring us. Katie was instrumental in making sure everything was on track. Thank you so much! ❤️❤️❤️

Louis · 16 April 2025 · Rook Matthews Sayer Whitley Bay

Agent replied · 16 April 2026

Thank you so much Louis for leaving us a fantastic 5 star review!

5/5

Google

Rook Matthew Sayer Hexham have been Absolutely amazing in the sale of our house. From marketing to sale the process was very quick and each member of staff went out of their way to ensure the process was smooth! James and Leah were outstanding keeping us updated and explaining each process! And a wonderful touch of a gift and card upon completion! Would highly recommend hexham RMS

Stephanie · 3 April 2025 · Rook Matthews Sayer Hexham

5/5

Google

Cannot fault the RMS Ashington team from valuation to completion. Professional and friendly at every turn. Thanks to Graham, Wendy, Angela and Lily.

C · 26 March 2025 · Rook Matthews Sayer Ashington

Agent replied · 17 May 2025

Thank you so much! We really appreciate you taking the time to leave this 5 star review!

3/5

Trustpilot

Long Process

We opted for RMS due to their knowledge, experience and the pricing structure.

Gdubs · 22 March 2025 · Rook Matthews Sayer Ashington

5/5

Google

RMS were great from start to finish. The fees were very competitive. Wendy in particular was incredibly helpful in the office whenever there were any issues with solicitors or timescales that needed chasing. Everything was dealt with professionally and promptly and as a family we are very grateful for the service they provided.

Antonia · 22 March 2025 · Rook Matthews Sayer Ashington

5/5

Trustpilot

This agent was acting for the seller of…28 Grange Close

This agent was acting for the seller of the property I purchased. However, they went above and beyond to help me as the buyer and bring the transaction to a close.

Mrs · 21 March 2025 · Rook Matthews Sayer Hexham

5/5

Google

Rook Matthews Sayer in Amble sold our house so quickly! They were always approachable for advice and information and kept us updated during the nail-biting wait for exchange.

Sheila · 21 March 2025 · Rook Matthews Sayer Amble

Agent replied · 9 April 2025

Thanks again Sheila for highlighting RMS Amble to us! We're so pleased you felt supported by the ladies in the branch throughout your sale.

5/5

Google

I'd like to say a big thank you to Marie and the team at RMS Jesmond for dealing with the sale of my elderly mum's flat with such understanding and sensitivity. Excellent and clear communication throughout the process. Highly recommended.

Claire · 23 February 2025 · Rook Matthews Sayer Newcastle Upon Tyne (51 St. Georges Terrace)

Agent replied · 12 April 2025

Thank you Claire, we really appreciate you taking the time to highlight RMS Jesmond to us and to leave your recommendation. We are so pleased you felt supported throughout the sale of your Mum's flat.

5/5

Google

Rook Mathews Staff are absolutely amazing they have all gone above and beyond helping us sell our home .Ann the manager was unbelievable so helpful in every way possible going out of her way to help .I would recommend them to anyone .Thank you from the bottom of hearts for everything you did. Adele & Jeff Mann

Adele · 23 February 2025 · Rook Matthews Sayer Morpeth

Agent replied · 12 April 2025

This review has made our day! Thank you so much Adele for taking the time to leave this wonderful feedback for our team in RMS Morpeth. We really appreciate your recommendation.

5/5

Trustpilot

Whitley bay branch are fantastic

Whitley bay branch are fantastic. The whole team handled my purchase brilliantly, I experienced no stress!

Caitlin · 21 February 2025 · Rook Matthews Sayer Amble

Agent replied · 22 February 2025

Thank you Caitlin. We're so happy to know that you felt supported by the Whitley Bay team throughout your purchase. Enjoy your new home.

5/5

Trustpilot

Fantastic service from all at RMS…

Fantastic service from all at RMS commercial. In particular, a huge thank you to Gordon for being constantly driven, friendly, professional and reassuring!

Karen · 17 February 2025 · Rook Matthews Sayer Amble

Agent replied · 22 February 2025

Thank you so much Karen for taking the time to highlight our Commercial team, specifically Gordon, we really appreciate it!

5/5

Google

The staff at the Ashington branch were lovely and so helpful.It was a really quick sale and everything went smoothly we were emailed regularly to keep us up to date with what was happening. Thank you Angela and your team.

Lesley · 15 February 2025 · Rook Matthews Sayer Ashington

Agent replied · 25 May 2025

Thank you so much Lesley for taking the time to leave this 5 star review for our team in RMS Ashington.

5/5

Google

Excellent staff assisting in our house move. Suzanne was exceptional, the other members of the team were also helpful, knowledgeable and assisted us every step of the way. Thank you!

Julie · 11 February 2025 · Rook Matthews Sayer Bedlington

Agent replied · 15 October 2026

Thank you so much Julie, for taking the time to leave this lovely review for our team in RMS Whitley Bay and for highlighting Suzanne to us. We're so pleased you felt supported throughout. Best wishes RMS.

5/5

Google

Really quick and smooth process of selling our house. Good communication throughout. Would definitely recommend selling your house with RMS Morpeth branch.

Esther · 11 February 2025 · Rook Matthews Sayer Morpeth

Agent replied · 25 April 2025

Thank you Esther, your 5 star review for our team in RMS Morpeth means the world to us! We really appreciate your recommendation. Best wishes, RMS.

5/5

Google

Absolutely super Amble staff! Couldn't have been more helpful or professional. Would highly recommend the entire team. Thanks so much.

Fiona · 8 February 2025 · Rook Matthews Sayer Amble

Agent replied · 8 February 2025

Thank you so much Fiona! We're so pleased you felt supported by our team in RMS Amble throughout your journey. Best wishes, RMS.

5/5

Trustpilot

Thank You

A HUGE Thank You to Elspeth, Sian and all the team at RMS Ponteland.Their professionalism and understanding of the local property market meant that we were in safe hands when we sold my father’s house. They dealt with all the viewings and gave sage advice when it came to the choice of buyer.We have no hesitation in highly recommending the wonderful team RMS Ponteland.Mike and Barbara Atherton

Barbara · 7 February 2025 · Rook Matthews Sayer Amble

Agent replied · 22 February 2025

Thank you so much for taking the time to leave these fantastic review for our team in RMS Ponteland. We really appreciate your recommendation of our services.

5/5

Trustpilot

Very happy with a swift and…

Very happy with a swift and professional job from Chris and the team, recommended!

Chris · 6 February 2025 · Rook Matthews Sayer Amble

Agent replied · 24 October 2024

Thank you very much Chris for taking the time to leave a great 5 star review for RMS Commercial, we really appreciate your recommendation.

5/5

Trustpilot

RMS Gosforth

If you're about to sell a house look no further than RMS. I used the Gosforth branch who were friendly, reliable and nothing was too much trouble. My sale turned out to be lengthy and stressful and Natalie kept me in the loop and was great at calming me down 🙂. I would highly recommend.

GM · 4 February 2025 · Rook Matthews Sayer Amble

Agent replied · 22 February 2025

Thank you so much for your recommendation. We really appreciate the time you've taken to highlight RMS Gosforth to us and are so happy that you felt supported throughout your sale. Best wishes, RMS.

5/5

Trustpilot

Alistair sorts our mortgage everytime…

Alistair sorts our mortgage everytime we're due for renewal. He is open, honest and is very thorough going through all the details and info with you, giving the best advice he can with his extensive knowledge. Its always smooth dealing with Alistair, he makes it all stress-free with brilliant communication every step of the way. We recommended him to family members who have ended up getting advice from him and also used him for a few years now and wouldn't hesitate to recommend to anyone needing a mortgage advisor.

JEMMA · 3 February 2025 · Rook Matthews Sayer Amble

Agent replied · 22 February 2025

Hi Jemma, thank you so much for taking the time to leave this lovely review for our Mortgage Advisor Alistair. We really appreciate your recommendation and are happy that you always feel fully supported throughout your remortgage with us. Best wishes, RMS.

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Awards

Industry awards

Rook Matthews Sayer is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

Rook Matthews Sayer branches are among The British Property Awards 2026 winners.

The British Property Awards 2026: 2 Gold across two branches.

British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.

British Property Awards by year, 2021 to 2025

Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.

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Questions about Rook Matthews Sayer

Which Rook Matthews Sayer office has the most reviews?

Whitley Bay has the most, with 742 reviews rated 4.8 out of 5, followed by Morpeth with 736.

Where are the Rook Matthews Sayer offices?

The nine Rook Matthews Sayer offices, by town:

Has Rook Matthews Sayer won any awards?

Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.

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