Trusted Agent profile
★★★★★
1,363 reviews across 9 offices and 2 platforms
Rook Matthews Sayer has nine offices, in Whitley Bay, Morpeth, Ashington, Newcastle Upon Tyne (two offices), Bedlington, Amble, Hexham and Alnwick. Together they have 1,363 reviews on two platforms, rated 4.7 out of 5 overall.
Rook Matthews Sayer's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotTHE TEAM AT RYTON BRANCH DID A GREAT…
THE TEAM AT RYTON BRANCH DID A GREAT JOB AND KEPT MINE AND PAM'S FEET ON THE GROUND WITH A DIFFICULT SALE THANKS AGAIN WERE NOW IN OUR NEW HOME HAPPY COUPLE
Thank you very much for the 5 stars Mr Green! So pleased you were happy with the service provided throughout your sales journey with us.
5/5
GoogleI cannot recommend this estate agent highly enough, particularly Ellie, who has been absolutely fantastic throughout the whole process. From the very beginning, she was approachable, professional, and always willing to go the extra mile to make things run smoothly. She explained everything clearly, kept me updated at every stage, and was quick to respond to any questions I had. Ellie’s friendly and supportive manner made what could have been a stressful experience feel much easier and more positive. It was clear she genuinely cared about helping me, and I am so grateful for all her hard work.
5/5
GoogleThe team at RMS were always so supportive and helpful when I was buying my first home. They answered all my questions and kept me updated at all times throughout the process. Always super friendly and available when I had to get in touch with any queries. All settled now and couldn’t have done it without the help from their team
5/5
GoogleJamie Duprey from the Whitley Bay branch has been fantastic in arranging a mortgage for my daughter and her partner. Jamie was professional and explained the full process to us. He was very knowledgeable and answered all our queries throughout the process. Thank you Jamie for an excellent service. I would highly reccomend his services and would definitely use him in the future, should the need arise.
5/5
GoogleBrilliant service from Jamie he has went above and beyond to make this process as smooth as possible, offering great advice and excellent communication! The team at Rook Matthew’s Whitley Bay have been great also. Thank you again :)
5/5
GoogleBrilliant service from Jamie he has went above and beyond to make this process as smooth as possible, offering great advice and excellent communication! The team at Rook Matthew’s Whitley Bay have been great also. Thank you again :)
5/5
GoogleJamie was very supportive, explained the process and keep me informed every step of the way. Thanks also to Faith who was great for arranging and communicating other recommend professionals.
5/5
GoogleWe were really pleased with the service that was provided by all staff at Rook Matthew Sawyer. From the original valuation to the key handover, our sale seamless and as stress free as possible and we will look to use them again in the future.
3/5
GoogleService was at best patchy: sometimes reasonable, but on a couple of occasions appallingly bad, causing me much distress. I often felt disrespected, my concerns dismissed, apparently some of that due to my being a woman! Completely unacceptable. Surprisingly, when we finally completed and were collecting the keys to our new home, not so much as a congratulatory handshake. And worryingly they didn't even ask for proof of identity before handing over the keys. Finally, I must say, as a disabled person I found entering their Alnwick office, with its deep steps and no grab rails, very difficult. When I complained about this staff just laughed.
Dear Judy, Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear that you felt your experience with us fell short of expectations. We always aim to offer respectful, professional service to every client, and it’s disappointing to hear that you perceived elements of our approach as dismissive or discriminatory. That is certainly never our intention, and we take such allegations very seriously. Our team works hard to treat all clients equally and with courtesy, regardless of gender or background. With regard to your comments about the handover and the absence of a handshake, it’s important to note that our staff were mindful of the precautions you and your partner were clearly taking at viewings, arriving with masks and gloves. Out of respect for your possible health concerns, we avoided physical contact. We understand how this may have been misinterpreted, but it came from a place of consideration, not disregard. We also note your concern about identity verification. Please be assured that, as part of our due diligence, your proof of ID had already been verified during the course of the transaction. Our staff were familiar with you in person from previous viewings, and the legal checks had been completed, so no additional documentation was required at key collection. We’re very sorry to hear about your experience accessing our Alnwick office. However, after speaking to the Alnwick Branch Manager we are unaware of any staff member responding in the manner you described and would certainly not condone such behaviour if it occurred. Throughout the process, our team made every effort to support you through the purchase and we remained committed to ensuring the transaction was completed smoothly. We regret that you felt your experience with us was not a positive one and would like to wish you all the best in your new home. Kind Regards, RMS.
5/5
GoogleThe team at RMS were always so supportive and helpful when I was buying my first home. They answered all my questions and kept me updated at all times throughout the process. Always super friendly and available when I had to get in touch with any queries. All settled now and couldn’t have done it without the help from their team
5/5
GoogleJamie Duprey from the Whitley Bay branch has been fantastic in arranging a mortgage for my daughter and her partner. Jamie was professional and explained the full process to us. He was very knowledgeable and answered all our queries throughout the process. Thank you Jamie for an excellent service. I would highly reccomend his services and would definitely use him in the future, should the need arise.
5/5
GoogleHad a great experience with RMS, very friendly & helpful staff as nothing was a bother. Our home sold fast and their solicitors were also very efficient as they helped us old folks who are not so good with technology & the money for our sale of our home was in the bank within hours of the final day. All in all a great help in a sad situation due to ill health.
5/5
GoogleWe were really pleased with the service that was provided by all staff at Rook Matthew Sawyer. From the original valuation to the key handover, our sale seamless and as stress free as possible and we will look to use them again in the future.
5/5
TrustpilotAlistair Bowman- Only the best
Supported for the second time to get on a new fixed rate with help from Alistair Bowman in the Ashington branch.
5/5
GoogleThe staff at West Denton RMS were professional and supportive throughout in what was a difficult sale. They showed politeness and courtesy when calling and managed others to the best of their ability in the process, particularly during the final stages. Regular updates were supportive as was their approach.
5/5
GoogleExcellent estate agents. Staff are very helpful and friendly. Thank you to Ellis, Jess and Ann. I am so pleased with my new home and I’m currently in the process of refurbishing. I’ve completed some of the rooms in my house already. Would highly recommend this estate agents 5/5
5/5
GoogleI have been dealing with the Whitley Bay branch for the last 8 months, selling my property. They have acted very thoroughly & professional throughout my sale. Special thanks to Katie , Maureen & Jan.
5/5
GoogleRook Matthews Sayer in Alnwick recently facilitated the selling of our property, acting as intermediaries between our buyers and ourselves. They offered expert advice on our property value, and all legal requirements, guiding us through the complexities of the property transaction. They kept us informed throughout the whole process and were always professional and helpful.
5/5
TrustpilotGreat communication from the team…
Great communication from the team including Dawn and Neil who ensured all queries were answered, excellent service.
5/5
TrustpilotGreat experience at unfortunate time
House was to be sold after a bereavement and a family member had previously used Rook Mathew Sayers for their house purchase which, I was told, went very well, so I gave them a call and from the first visit from Alayna, through to being helped enormously by Michelle, all was good.
5/5
GoogleI went to the offices of this estate agency almost as an afterthought after a day of rental property hunting. Almost immediately they made me feel invigorated with their attitude. The staff - Wendy, Angela, Graham and Madalyn showed professionalism and care. My relocation was handled as swiftly and helpfully as I could hope for. I am seriously impressed with my experience here and they secured a really good and satisfying improvement of my circumstances.
5/5
TrustpilotExceptional mortgage advice
The advice and care that was given during my appointments was so valuable. All of the staff at the whitley bay branch went out of their way to help my purchase. They showed care and consideration for my personal circumstances. I will happily use this service again and have already recommended to others.
5/5
GoogleJamie Duprey in the mortgage advice time was very helpful in getting me some competitive rates, lower than I had found myself. Maureen in the office was great and made some good suggestions on properties. Lovely team! Glad I popped in.
5/5
GoogleRating only, no written review.
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Rook Matthews Sayer is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Rook Matthews Sayer branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in six years, the group and its branches: 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2021 to 20252025 5 Gold across five branches The British Property Awards 2025 winners
2024 7 Gold across five branches The British Property Awards 2024 winners
2023 7 Gold across five branches The British Property Awards 2023 winners
2022 6 Gold across four branches The British Property Awards 2022 winners
2021 4 Gold across three branches The British Property Awards 2021 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
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Whitley Bay has the most, with 743 reviews rated 4.8 out of 5, followed by Morpeth with 737.
The nine Rook Matthews Sayer offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 33 other industry awards since 2019.
