Trusted Agent profile
Verified
★★★★★
8,211 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,211 reviews on three platforms, rated 4.9 out of 5 overall.
8,004
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a viewing with Beth and she was lovely! Very informative and knowledgeable. Thank you Beth.
Thank you very much for taking the time to leave a 5* review for Beth. We really appreciate it. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleRating only, no written review.
Thanks, Julie. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleBeth was amazing thankyou
Thank you, Claire. Beth will be really pleased to hear your feedback. Kind regards, the RJ Ebbsfleet Garden City team
5/5
GoogleBeth was fantastic today the best estate agent I've had ask for Beth if you want to view a property she's amazing
Thank you so much for your wonderful review. We’re thrilled to hear that you had such a positive experience with Beth and that she made a great impression during your viewing. Your kind words mean a lot to both her and the team, and we really appreciate you taking the time to share your feedback. Kind regards, the RJ Ebbsfleet Garden City team
1/5
GoogleI had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date. During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier. When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer. Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making. I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience. Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.
Hi Shai, thank you for your feedback. We are sorry to hear that you were dissatisfied with aspects of your experience. Property transactions can involve multiple parties and timelines that are not always within our direct control, and we do aim to facilitate access and communication as efficiently as possible. However, we regret that in this instance you felt delays and communication fell short of expectations, as this is not the standard we strive to uphold. Your feedback has been noted and will be reviewed with the team. We do appreciate your recognition of Sam’s efforts to assist and will ensure this is shared. RMJ Chatham
5/5
GoogleDan was great. Communication throughout the process was brilliant! Thank you.
Thank you so much for your kind review, Sophia! ⭐️ We’re delighted to hear that Dan provided such great service and kept communication clear throughout 😊 Your feedback means a lot to us, and we’ll be sure to pass on your kind words to him. … More
5/5
Googleharry was amazing
thank you for your 5* review
5/5
GoogleThank you for all your help today Kitija. Very helpful and gave me lots of information.
Hi Suzanne, thank you for taking the time to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleSophia was great!
Hi Dan, Thank you for your kind words regarding Sophia. … More
5/5
GoogleWe were provided the best experience buying our home as first time buyers with these guys! …
Thank you for your Kind words Ash!
5/5
GoogleWe recently used RM&J for our house sale and Dallas, Kendell and the team were fantastic. We had a very long process with a lot of hurdles, through no fault of theirs, but they were so pro active in making sure the process was moving along …
Thanks Jess - we got there in the end! hope you are enjoying your new home, Dallas and the team at Robinson,Michael & Jackson
5/5
GoogleThroughout my home buying process their service has been fantastic! Thanks to Kendell and team. She made the overall process move quickly when my solicitor brought a lot of complications but Kendell worked very hard to ensure we kept moving …
Thank you for your kind words and we hope you are enjoying your new home from the team at Robinson,Michael & Jackson
5/5
GoogleI had been looking for a property for a while within my budget with a few estate agents but got no where. I walked into the walderslade branch of Robinson Michael and Jackson and they could of not been more helpful and professional from …
Thank you for your kind words Gavin -from all the team at Robinson,Michael & Jackson Walderslade
5/5
GoogleWe had a wonderful experience this afternoon being shown around 3 houses by Harry. He was so knowledgeable and lovely to talk to. Would definitely recommend him if you are looking at properties!
Thank you very much for your review Neve
5/5
GoogleFirst time house viewing and we met Harry at the properties. Straight away we felt at ease as he was easy to chat to and knew a lot about the properties. Definitely would recommend others to speak to him
Thanks for your review Ollie
5/5
GoogleI recently had a house viewing with agent Hannah. She was very polite and professional. She showed me around the house explaining everything and was able to answer all the questions that I had.
Thank you for your kind feedback. We’re pleased to hear your viewing with Hannah went so well and that she was … More
5/5
GoogleRating only, no written review.
Good Afternoon, Thankyou for taking the time to share your positive experience, we really … More
1/5
GoogleI had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. …
Hi Shai, thank you for your feedback. We are sorry to hear that you were dissatisfied with aspects of your experience. … More
5/5
GoogleRating only, no written review.
Hi Jessica, thank you for taking to write a review on your recent experience with us. Kind regards, Team RMJ Strood
5/5
GoogleHad a great experience with Anna, very helpful and knowledgeable, she said she hasn't been with the company long but it didn't show. Lovely young lady- would highly recommend
Thank you for the 5* review! We’re so glad to hear Anna made such a great impression. We appreciate your support! Kind regards, Robinson Michael & Jackson
5/5
GoogleI had a great experience viewing this property recently! Annalise was exceptionally nice, friendly, and super helpful throughout the entire visit. She answered all my questions with genuine enthusiasm and made the whole process feel welcoming and stress-free. Highly recommend!
Thank you so much for your kind words and for taking the time to leave such a lovely review! Anna will be pleased that she made such a positive impression. … More
5/5
GoogleVery helpful conversation with staff
⭐️⭐️ Thank you for your feedback! We’re pleased to hear you found the conversation with our team helpful. From Kelly & the Lettings Team ⭐️⭐️
5/5
GoogleProfessional and friendly. Viewings arranged extremely quickly. Kept up to date promptly. Very happy with service so far.
Thank you for your lovely feedback. We’re really pleased to hear you’ve been happy with the service so far and that … More
5/5
GoogleMia was outstanding with her communication towards the viewings, highly recommend
Good Afternoon, Thankyou for taking the time to share your positive experience with Mia, she … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
