Trusted Agent profile
Verified
★★★★★
8,208 reviews across 7 offices and 3 platforms
Robinson Michael & Jackson has seven offices, in Rainham, Gravesend, Strood, Chatham, Maidstone, Walderslade and Sittingbourne. Together they have 8,208 reviews on three platforms, rated 4.9 out of 5 overall.
8,001
Reviews on Google
All 7 offices
29
Reviews on Facebook
All 7 offices
177
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Robinson Michael & Jackson's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving been looking for a property to buy for a fair while, I had had dealings with a few estate agents but RMJ were by far the most professional and friendly. We were kept in touch with at every point of the transaction and they went above …
Thank you for the lovely review Kelly, We hope you are both happy in your new home!
5/5
TrustpilotSittingbourne branch- Incredible from…
Sittingbourne branch- Incredible from start to finish. Sam was professional, helpful and went about and beyond for us. House was under offer really fast and updated us throughout the whole journey. Thank you so much.
1/5
TrustpilotPlumstead branch
Plumstead branch. Left a letting sign on my property. Been there for months. Emailed twice and no response four weeks later. Phoned and they said they’d remove it - two weeks later, nothing. Keen to flog you a house but not so keen to clean up their mess it seems.
5/5
FacebookRecently completed the sale of a property with Robinson Michael & Jackson. Smooth and faultless, special shout out to Jo who kept me informed with weekly up to date calls, she alleviated any fears we had and answered all questions. Would highly recommend…
Hi Sally-Anne. Thank you so much for taking the time to write a review. We have passed on your kind comments to Jo. Kind regards from the team.
5/5
GoogleWe had a great experience with Robinson Michael and Jackson in Gravesend. Chloe and Abigail couldn’t have been more lovely and helpful. They worked really hard to help us secure a home to rent. We were first time renters and they answered all our questions and made sure it was smooth sailing. Couldn’t recommend them enough! Great service and always professional!PositiveResponsiveness, Quality, Professionalism, Value
Hello Katie, thank you for your review. You were a pleasure to work with! We hope you love your new home and settle quickly. All the best! The Lettings Team.
5/5
GoogleRating only, no written review.
Thank you for the review Catherine!
5/5
GoogleWe would like to say a big thank you to Lee Franklin, Charley Germaney and the rest of the team who helped to push our house purchase over the line. Really professional, fast and strong communicators. Would definitely recommend to friends and family and look forward to future home purchases with them.PositiveResponsiveness, Professionalism
Thank you Adaure! You have been a delight to work with on this purchase and we are very happy to welcome you to Rainham. Look forward to next time, Lee and the team
5/5
GoogleWe chose Robinson Michael & Jackson because they were confident and knowledge about local market. They kept us informed throughout the process and attended all viewings on time. In comparison to other estate agents their website is well designed with detailed floor plans and video tour which are very useful. When you want to sell a property you need speed and efficiency that's what we have experienced with RMJ. Special thanks to Lee and Charlie.PositiveProfessionalism
5/5
TrustpilotGravesend Branch
Gravesend branch were very helpful
5/5
GoogleRating only, no written review.
Thank you Gallina and thank you so much for all the cake you dropped in! We wish you the best in your new home!
2/5
GoogleNot happy with my recent experience of driving 2 hours to the viewing, only to find out when I got there that someone had might a considerably high offer on the place of interest. It would have been nice to be told that an offer had been made in advance, especially as we did not even get the first viewing, because it was outside of my budget and we were left very disappointed. Won't be using them again because of this which is a shame, as I think tenants aren't chosen on merit, but on how much money they can offer. I think that it should have been made clear that higher offers were being taken from the get go otherwise I would not have shown interest and spent all that time travelling there. No follow up made either to see if we were interested.
Hello JC, thank you for your review. I'm sorry that you feel this way, unfortunately we're not able to inform clients of higher offers until they're put forward upon the viewing. If we receive an offer above the asking price, we let other viewers know so that they're aware when putting their interest forward. It's not a first come, first serve basis on the viewing which is why you were still able to view after the other viewings and offers had commenced within that time slot. With regards to your comment on how a tenant is selected, anyone who puts an offer forward is then forwarded to the landlord and they select their tenant of choice. We hope to work with you in the future and assist you with finding a new home - The Lettings Team
5/5
GoogleAndy at RMJ sold our flat a decade ago and we didn't hesitate to go back to him again. He's professional, thorough, attentive and good fun. As I said to my daughter the other day, if you find a good estate agent, hold onto them. And we shall.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI am in the process of purchasing for the second time with RMJ Strood so that sums up how great they have been. I have always received a professional and friendly service, I can call with any issues or concerns at any time with full explanations and never rushed. I’ve receive great service from all members of the team including the mortgage advisor who keeps me regularly updated. I hope to continue with future interests.PositiveProfessionalism
Hi Michelle, We really appreciate your review. Thank you for your continued business. Many thanks,
5/5
GoogleA very good experience with Robinson Michael & Jackson Strood from start to finish. I just bought my first property and they made the process seem so easy! Communication was very clear and on point. They offer a very professional service and I will definitely recommend them to friends and family. A special thank you to Michelle ( The sales progressor) who was very lovely and held my hand during the process. Thank you very much for the support!!!!!
Thank you for your kind words Somida.
5/5
GoogleWe completed on a house sale & purchase in January 2021. The service from RMJ was first class from start to finish. They always kept us informed about any progress on both the sale and purchase, and we always felt like we were being looked after. I had reservations about going with a local agent as we had used an online one previously which was fine, but now I'd always go local, RMJ were great. In particular, Lily, Andy P and Jo R were fantastic.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to say a big thank you to Jo and all the team at Robinson Michael Jackson Gravesend for a wonderful service provided in the purchase of my new property. We were kept up to date throughout the process and reassured everything was going to plan. On my behalf of my family thanks once again for all the help in purchasing our lovely new home.PositiveQuality, Professionalism
5/5
GoogleAs a first time buyer in current climate the whole experience can be very stressful. However, I was very lucky to come across TJ and his colleagues in RMJ that made the process much easier and less stressful. Very efficient and friendly. I have gone through numerous agencies and agents, so I can honestly recommend TJ. If you want things done in professional and efficient manner he's your person.PositiveProfessionalism
5/5
GoogleI found all the answers to my questions from Kelly and all of my requirements for my new contract were attended to by Stacey. Happy all round with my experience. Professional service.PositiveResponsiveness, Professionalism
Hi Jas, we are pleased you were happy with our service and look forward to working with you in the future should you ever need us. Kelly & the Lettings Team.
5/5
GoogleThe whole team from valuation to competition were all very professional and keep in touch all the way through any questions we had they always did there best to answer and the sale went though very smoothly and very quick given the lockdown situation we can not thank them enough that and would definitely use them and recommend them highly many thanks to the team and there solicitorPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAndy and his team provided a great service. Selling the house was the easy bit but dealing with other agents and solicitors in the chain is how they earn their money and reputation. I was always kept up to date with the progress of the sale and they answered messages promptly. If I stayed locally, I would use them again. RobinPositiveResponsiveness, Professionalism
It was a pleasure to handle such a big move for you. All the best in your new venture. Thank you.
5/5
GoogleI've had many experiences with Estate Agents, mostly frustrating to say the least! However, the service I received from Walderslade branch was exceptional. 5 stars for good quality, value, very professional and above all excellent communication the whole way through. I can't recommend these guys more highly!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI recently sold my house with RMJ Strood, excellent communication throughout, I was kept updated from the moment the photos were taken, all through to exchange and completion.For peace of mind through what can be a stressful time I would strongly recommend RMJ StroodPositiveProfessionalism
Hi Lauren, Thank you for your review. Enjoy your new home! Thanks, Strood Team.
5/5
GoogleAbsolutely amazing service throughout the whole process,from the very first introduction and visit right through to the sales progresser towards the end. Always helpful,reassuring and very knowledgeable. I have and will continue to recommend Robinson Michael & Jackson. Thank you for your amazing service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe found RMJ's knowledge and analysis of the housing market impressive and honest when it came to valuing our home. All aspects of our house sale were managed professionally and swiftly from start to finish. Our house brochure was accurate and well worded, and the photos were amazing, definitely the best on the market. Any problems along the way were resolved promptly, and the RMJ team were helpful and communicated well throughout. The excellent negotiation skills by Lee meant our sale price expectations were exceeded as he worked hard to get us the best sale price possible for our property. RMJ fees are not the cheapest, however you get what you pay for service wise, and we had a relatively hassle free experience, confident that RMJ were managing things all the way through, and not having to do any house viewings ourselves was definitely a bonus for us. We would like to thank the team, especially Lee, James, Charlie, Ryan and Charley, and recommend RMJ to others as we would use them again.PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robinson Michael & Jackson is among EA Masters 2026 winners.
EA Masters winners in seven years, the group and its branches: 2018, 2019, 2020, 2021, 2022, 2023, 2026.
EA Masters by year, 2018 to 20232023 1 award EA Masters 2023 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 6 Gold across six branches EA Masters 2021 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robinson Michael & Jackson a message.
Rainham has the most, with 1,962 reviews rated 4.9 out of 5, followed by Gravesend with 1,575.
The seven Robinson Michael & Jackson offices, by town:
Yes. In The Trusted Agent 2026 awards, Rainham won Platinum, Gravesend won Platinum and five more branches won awards. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales and Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 17 other industry awards since 2018.
